Samantha Elsenpeter Email & Phone Number

El Segundo, Ca, Us

Phoenix, Arizona, United States

I have the privilege of serving as an executive administrative assistant for the SVP of Global Partnership Solutions (GPS), the SVP of Ticket Sales & Service and the CRO for the Phoenix Suns. In this role, I work closely with the GPS, Ticket Sales & Business Intelligence teams to ensure the office is running effectively and efficiently. The following tasks are a handful of my day-to-day responsibilities: calendar management, expense coding & reporting, external executive/organizational correspondence, inventory & memorabilia management, office organization, and ticket distribution to current clients as well as prospective partners. Furthermore, I aid in developing itineraries for internal team members as well as external guests while also managing our Partnership suite during the Suns season. Additionally, I am the overseer of three partner accounts in which I manage trade agreements. In this role, I also contribute and participate in various special projects. I am working with our Partner Marketing team to develop international partnership opportunities & I often assist our events and promotions teams, helping to bring activations to life. One of my most involved operations revolved around our RFP campaign; I worked closely with venue operations to determine our next arena food provider for the first time in 30 years. As a liaison between our executive team and external food provider prospects, I helped answer questions, prepare documents, manage NDAs, book itineraries & served as a host for arena/game visits. In addition, I have been selected to assist as a player liaison for both Suns and Mercury media days. For such events, I made sure to keep players on schedule.With experience & interest in marketing, I've stepped into event & influencer marketing roles. Specifically, revolving around Super Bowl LVll; I assisted the marketing team as a co-project manager to brainstorm, develop & execute our SuperBowl Music Fest - Influencer Experience initiative.

After serving as the Customer Relations Specialist for 6 months, I was promoted to Operations Manager at the start-up clothing & apparel company, twinflames. Roles & Responsibilities• Plan and organize production schedules• Work closely with our fulfillment team to ensure systems run smoothly• Head PR initiatives - seek out publication opportunities• Research potential collaborations & product ideas• Assess project and resource requirements• Oversee production processes• Re-negotiate timescales or schedules as necessary• Select, order, and purchase shipping/brand materials• Serve as a liaison between manufacturers & team members• Work in collaboration with the twinflames. creative team to develop: campaign ideas, photoshoot concepts, marketing ideas, new product pitches • Customer serviceo Communicate directly with customers via email and social mediao Handle correspondence between the owners, manufacturers, and screen-printerso Manually manage and fulfill orderso Acquire customer feedback for quality assurance o Travel to warehouses to view samples, check on inventory, etc. o Assemble & ship PR packages to select individuals/influencersSkills• Proficient with Shopify• Proficient with Zoom/Microsoft Teams• Experienced with Microsoft Outlook & Excel • Experienced with Notion• Social media savvy – with high emphasis on Instagram & TikToktwinflames. is a global brand that has organically amassed more than 26.5 followers on Instagram in its first year. The brand has been featured in print, television, and across social media platforms via various influencers.

As a member of the NFL White Glove program, I had the opportunity to do the following for my assigned team/owner: Jim Irsay, Indianapolis Colts- Coordinated with Mr. Irsay's assistant on delivery of Super Bowl LVII passes/tickets- Continued communication with assistant leading up to Super Bowl LVII week & coordinated any concierge-based reservation requests for Mr. Irsay & his entourage- Escorted primary guests in, out & around the stadium on game day from arrival to departure- Assisted throughout gameday when there were any on-site requests & needs- Served as the main point of contact for Mr. Irsay & his entourage for any and all needs leading up to and on gameday

Phoenix, Arizona, United States

As a supervisor in the guest services department for the Arizona Diamondbacks, I worked to ensure that guests had memorable experiences while visiting Chase Field. Abiding by the 'FAWTSY' (Find A Way to Say Yes) principle, I did my best to make guests feel welcome, heard, and valued while offering superior customer service. In addition, I supervised team players (GSRs) during each shift and assisted guest relations to resolve any customer issues while simultaneously finding ways to enhance the guest experience. This role required me to exercise the following skills: leadership, effective communication, customer service, organization, problem-solving, critical thinking, time-management, teamwork, professionalism, interpersonal skills, etc.Additional Duties:*Helped to maintain a clean, welcoming, and safe work environment *Assisted in organizing and repositioning GSRs based on the needs of event needs/specification *Briefed GSRs with pertinent information *Oversaw ticketing and gate traffic

As the office/administrative assistant at Lion Craft LLC, I worked closely with the owners & office manager to help keep the office efficiently running. In this role, I was responsible for the following tasks:• HR/Payroll (QuickBooks Online)• Calendar Management• New Hire On-boarding• Scheduling Appointments• Inventory Management• Data Entry• General Office Clerk Duties and Errands• Office Organization/Filing/Scanning• Event Coordination• Correspondence between parties • Travel Organization/Arrangements (booking accommodations and reservations needs as required)

Phoenix, Arizona, United States

As an executive assistant for the CEO of a sales corporation, I oversaw and managed a variety of tasks. Booking flights, preparing travel itineraries, executing administrative duties, handling correspondence between parties, running social media accounts, producing presentations, hosting Zoom meetings, and assisting in major conferences were a handful of my responsibilities.

• Relieved client from miscellaneous tasks *Including - but not limited to – event promotion, music exposure, media coverage, scheduling, venue solidification, audience engagement, etc.• Helped to coordinate events while promoting effectiveness, efficiency, and safety• Scouted potential sponsors and sources of support• Prepared green rooms, helped conduct sound checks, and managed social media platforms during performances• Ran merchandise tables and handled various stage materials• Arranged public appearances and press interviews• Leveraged personal networks to introduce new opportunities to the client• Organized schedules and food accommodations for both the client and any assisting crew members• Worked remotely for the majority of the time

Greater Minneapolis-St. Paul Area

• Cultivated strong brand relationships through repeat customers• Could easily build and maintain rapport with customers• Collaborated with team members to maintain a clean, inviting, and aesthetic environment• Provided excellent customer service by fostering memorable and personal experiences• Completed fit certification

Phoenix, Arizona Area

• Created and maintained a guest-oriented environment to accommodate up to 7,000 guests• Helped to resolve various issues or concerns regarding spectators, athletes, artists and speakers• Practiced problem-solving skills and patience• Enthusiastically greeted guests and answered questions about the venue or event• Collaborated with the facilities crew to set up and tear down events

Greater Minneapolis-St. Paul Area

Internship: Full-time Assessment Technician in the Commercial Appraisal department at the Hennepin County Government Center in Minneapolis, Minnesota• Practiced office and secretarial skills in a professional setting • Delivered elite customer service when meeting with clients• Applied time-management skills when navigating various off-site endeavors• Worked independently as well as collaboratively on numerous projects• Demonstrated my ability to handle sensitive material with uncompromised integrity and confidentiality

Bachelor Of Science - Bs, Marketing

Activities and Societies: Grand Canyon University Honors College, Canyon Business Club, Member of the GCU Havocs I graduated Summa Cum.

General Studies

Duel Credit and Post-Secondary Enrollment Option courses during grades 11 and 12