- Oversee daily operations and coordinate with various departments to ensure efficient workflow and productivity.- Develop and implement business strategies to enhance growth and profitability.- Manage client relations, ensuring high levels of customer satisfaction and retention.- Maintain accurate financial records, manage accounts payable and receivable, and prepare financial reports.- Utilize QuickBooks Online for bookkeeping and accounting tasks, ensuring compliance with industry standards.- Provide financial insights and support to the management team for strategic decision-making.

- Balanced ticket sales and managed Memfis reconciliation to ensure financial accuracy.- Processed student UBills and payroll deductions, and managed invoicing and collections on outstanding accounts.- Prepared banks and coordinated logistics for events, ensuring smooth operations.- Created and programmed venue maps for events, maintaining the UNItix website and internet ticketing site.- Managed PACmail software for email blasts and coordinated with Assistant Directors on scheduling needs using online student scheduling software.- Provided client support during event sales and resolved customer issues efficiently.

- Assisted box office staff in operating the ticket system including initial training, follow-up training and phone support for sellers.- Fulfilled box office duties including selling tickets, administrating will-call, settlement, advance printing in response to client needs- Provided client support while events were on sale and at performance times.- Managed events and daily staffing requirements- Assisted with even maintenance in ticketing system- Supported staff in resolving customer issues and interfacing with other departments- Followed up with accounts receivable and other billing issues- Helped with reseating of football and men’s basketball- Assisted the Assistant Director with any additional tasks as needed

- Provided customer services while selling tickets to a centralized ticket office- Interacted with customers in person and over the phone- Utilized computerized ticketing software- Processed various forms of payment following PCI guidelines