Samantha Feinglass Email & Phone Number

Greater Chicago Area

In addition to supporting the Executive Director, I am the primary liaison between board members, executives, and our 1300+ members. I lead the planning, organization, and execution of our quarterly Board of Directors (BOD) and Executive Committee (EC) meetings with 12-24 attendees, which includes taking minutes and tracking action items, preparing and distributing official meeting correspondence, and facilitating issue resolution. I also perform a broad range with administrative tasks to ensure the organization runs smoothly. This encompasses managing the phone system, preparing e-mailings, proofreading material, tracking and issuing service awards, updating the website, maintaining information in CCA’s management software, and compiling seasonal reports from liaisons, representatives, and task force chairs.My key achievements include:♦ Obtained high-quality accommodations and services by negotiating contracts with top hotels (St. Julian in Boulder, Ritz-Carlton in Amelia Island, Belmond Charleston Place in Charleston, Windsor Court Hotel in New Orleans) for less than $300 per night for up to 24 attendees.♦ Ensured seamless event experience by managing onsite logistics, including tracking Banquet Event Orders (BEOs), verifying room and A/V equipment setup, and coordinating offsite dinner arrangements.♦ Successfully managed Registration Desk at two major meetings per year with up to 600 attendees, including distributing packets, answering questions, creating new registrations, processing new member applications, selling tickets, and providing event door security.♦ Maintained Leadership Manual, including implementing on-going updates to electronic versions and annual hardcopy publication.♦ Recognized as technical expert tasked with assisting colleagues and administering website, community platform, association management database, smartphones, and laptops.♦ Wrote 75% of all procedures (30+) associated with new software across the organization.

Various

During my tenure with IBM, I designed and delivered customized instructor-led and Web-based SAP trainings for eight to 500 participants, which involved extensive coordination with the Subject Matter Experts (SME) to produce high-quality products under ambitious deadlines. I reviewed and edited concept slides, reports, simulations, job aids, and storyboards for proper grammar and adherence to established standards. As a team leader, I oversaw the work of the SMEs and configuration staff, updated spreadsheets, alerted stakeholders to material requiring accuracy review, and prepared the agenda and minutes for weekly meetings. As the SME for Simulation Producer, I trained and assisted the team in using the software. In addition, I prepared travel arrangements, tracked expenses, and generated reports. Notable clients included Pacific Gas & Electric, Bridgestone, United States Army, and others.My key achievements include:♦ Drove consistency and quality across international team of developers by fostering a cohesive approach, increasing motivation and team building, and creating detailed standards documentation.♦ Prevented falsification of test answers by developing alternate test items in military intelligence, first aid, and other highly specialized areas.♦ Expertly developed instructional material for SAP Sales & Distribution, Customer Master Data, Purchasing, HR, Cost Center Accounting, and Plant Maintenance modules.♦ Maintained Secret security clearance while working on US Army’s SAP Logistics Modernization Program and GoArmy project.