Samantha Felice-Mitschelen Email & Phone Number

Healdsburg, California, United States

•Run and manage the branch's Instagram account.•Led a project into creating Extra-Help Guidelines for the branch.•Assits the children's and teen librarian in programs and events.•Circulation Desk, covering during long periods such as interacting with patrons when it comes to checking in and out items, answering general questions about the library such as account management and programs. Additionally, I answered phone calls and opened up library accounts for new or returning patrons through Horizon.•Totes, sorted totes by returns and holds, checked in each totes through the Lyngsoe system, organized returns on carts by section of the library (Adults, Children's, etc.), subject, and then call number. Then, organized holds on the hold shelf in alphabetical order by patrons last name and also added items to the pick up lockers if need be. Occasionally, would return items to sort center if the system calls for it. • Check in on book drop for returns, then sort items by which branch they belong to, remove returned videogames from their package and sort them by age and counsel in envelops that's located behind the Circulation desk, observe hotspots that have been returned by turning them on, checking for any cracks on the screen, checking if they have the right charger then see if the number on the device matches the one on Horizon, receive newspapers and stamp the date on them to be place on shelf, count or observe money everyday and sign off on it, print out pull list and search for items based on call number, check in requested items for a slip to be printed then placed slip in item and place them either on the hold shelf or totes to be sent off to another branch, write up a donation tax form for patrons who ask for one, and shelve items based on their call number.

•Circulation Desk, covering during long periods such as interacting with patrons when it comes to checking in and out items, answering general questions about the library such as account management and programs. Additionally, I answered phone calls and opened up library accounts for new or returning patrons through Horizon.•Totes, sorted totes by returns and holds, checked in each totes through the Lyngsoe system, organized returns on carts by section of the library (Adults, Children's, etc.), subject, and then call number. Then, organized holds on the hold shelf in alphabetical order by patrons last name and also added items to the pick up lockers if need be. Occasionally, would return items to sort center if the system calls for it. • Check in on book drop for returns, then sort items by which branch they belong to, remove returned videogames from their package and sort them by age and counsel in envelops that's located behind the Circulation desk, observe hotspots that have been returned by turning them on, checking for any cracks on the screen, checking if they have the right charger then see if the number on the device matches the one on Horizon, receive newspapers and stamp the date on them to be place on shelf, count or observe money everyday and sign off on it, print out pull list and search for items based on call number, check in requested items for a slip to be printed then placed slip in item and place them either on the hold shelf or totes to be sent off to another branch, write up a donation tax form for patrons who ask for one, and shelve items based on their call number.• Other Projects, helped the Healdsburg library start on their videogame project where I took them all off the shelves and placed them behind the desk and sorted them by age and counsel and created tags on Word to be added to envelops. Additionally, I also helped the children's librarian at the Guerneville branch create a new display of children's books for Latino Heritage Month.

Rohnert Park, California, United States

•Information/Checkout Desk, checked in and out items for patrons under the Ex Libris Alma system, answered general questions about the campus and the library, helped with research questions on the school's Onesearch database and answered phone calls.•Technical Services, audited and organized bins in the Automatic Retrieval System, scanned books for inventory, contributed to a call number project, organized book shelves as well as returning books to their proper shelves using the Dewy Decimal System and Library of Congress. •Interlibrary Loans, unpacked items from various CSU campuses, checked in items using the library's ALMA system, printed flags with the patron's name and expiration date on the hold shelf, placed items on hold shelf according to patron's last name, removed items from hold shelf that have been expired then removed them from the ALMA system to be sent back to their respective campus, packaged and mailed items to patron's home, organized and packaged library items that have been requested from other CSU campuses and scanned pages in books requested by a patron then edit them for clean up before sending, and researched articles requested by patrons using Rapido.•Mailroom Support, sorted and delivered mail according to staff member or department then picked up mail to be sent out.•Print Help Desk, assisted patrons with printing and basic computer issues, answered general questions about the campus, the library and directions, unlocked doors if opening and cleaned up floor during closing and refilled paper in the printers.

Santa Rosa, California, United States

•Assisted customers with questions and helping them find their required textbook, restocked textbooks on their proper shelf, organized textbooks according to subject, class and professor.•Packaged and shipped textbooks and other items to customers' home, received and sorted boxes for check in, stocked items and organized nursing uniforms.•Ran the cash register, assisted with customers with renting out textbooks as well as buy backs and trained two people on the register during rush week.

Santa Rosa, California, United States

•Built entire layout of store a month before grand opening.•Ran the cash register.•Was one of top 3 employers to get the most donations for Spirit of Children. •Stocked items, supervised the changing rooms and assisted customers.

Assisted a World History teacher in grading homework, exams, and papers for their sophomore class. Also detected and informed them of any plagiarizing when grading assignments.

Master'S Degree, Library And Information Science

Bachelor Of Arts - Ba, Spanish Language And Literature

Certificate, Tai Chi Gung

Sponsored by the California Hawaii Insitute, a nonprofit, I am qualified to teach Family Style Tai Chi Gung.

Associate Of Arts - Aa, Spanish, 3.5

Activities and Societies: Symphonic Band

High School Diploma

Activities and Societies: Symphonic Band, Journalism, Gay Straight and Alliance Club and member of National Honors Society.