It Business Partner Director
San Jose, California, Us
Global Director in the Demand Management function, aligned to Global Marketing, Internal Communications, Channel Partner and eBusiness (CX) systems. Responsible for demand planning, account management and programme management. Specially selected to lead the definition of demand processes, for the new function.Highlights: Saved $1M in rationalising technology requests, by identifying x-functional opportunities and received an award, for leading the definition of processes.• Conducted continual engagement optimisation and process improvement activities, post-transition of IT services to an outsourced model.• Engaged to SVP level on business process and system strategy, acted as SPOC for escalation management.• Partnered with the enterprise business architect group, to analyse and streamline core revenue processes.• Understood business needs, conducted analysis and validated technology solutions, to unify objectives of both business and IT functions. Saved $800K by redefining approach on a requested technology.• Managed the technology portfolio, conducting ongoing rationalisation for improved efficiencies.• Owned the new technology roadmap, sought funding and subsequently initiated and managed the programmes, including scope, approach, business case, and validation of ROI and estimates.• Provided guidance to Architects, Development Managers, Business Analysts and Project Managers, for the successful completion of projects within larger programmes.• Collaborated with delivery and service functions to improve project delivery, quarterly maintenance and operations mechanisms.• Ensured technology compliance against corporate and architectural standards, policies and procedures.• Established and managed vendor relations through assessments and negotiations. Special Assignment: Personally selected to lead stakeholders in the definition of new processes for the Strategic Demand Management function. Managed the rollout and quarterly updates.