Samantha Henderson Email & Phone Number

Rossford, Ohio, United States

Lead team of non-inventory receivers to ensure building has adequate resources and is set up for successWork in partnership both internally and with suppliers to develop innovative solutions to provide Procurement support to the Operations networkCoordinate the demand identification, procurement, and inventory management of all non-merchandise items required for building operation. This includes corrugate, packing materials, labor and janitorial services, etc.

Toledo, Ohio, United States

Manage all Customer Operations tasks including scheduling, shipping and receiving, KPI reporting and inventory management. Manage overflow sites-shuttles to and from the main site as well as planning locations for new production inventory depending on customer needs. Provide solutions to customer requests and see that specific customer requirements are met throughout each status of every outbound and inbound shipment. Work directly with the carriers to best manage scheduling and resolve issues… Show more Manage all Customer Operations tasks including scheduling, shipping and receiving, KPI reporting and inventory management. Manage overflow sites-shuttles to and from the main site as well as planning locations for new production inventory depending on customer needs. Provide solutions to customer requests and see that specific customer requirements are met throughout each status of every outbound and inbound shipment. Work directly with the carriers to best manage scheduling and resolve issues that work best for the carrier, customer and DSC collectively. Show less

Responsible for researching invoicing discrepancies and reviewing with upper management. Update and manage rates for contracted lanes. Work with Amazon directly on Import and Inbound business reviewing our scorecard weekly as well as directing the Hub team on new processes to improve our scores. Created and utilized a training program for the Amazon and Chep teams- implemented to train new hires and review the account with current hires. Lead the team with assignments, as well as direction for… Show more Responsible for researching invoicing discrepancies and reviewing with upper management. Update and manage rates for contracted lanes. Work with Amazon directly on Import and Inbound business reviewing our scorecard weekly as well as directing the Hub team on new processes to improve our scores. Created and utilized a training program for the Amazon and Chep teams- implemented to train new hires and review the account with current hires. Lead the team with assignments, as well as direction for resolving issues efficiently. Assist partner companies with truck in hand options to increase margin and Identify dedicated carrier options for the companies dedicated lanes. Show less

Audit truck drivers to make sure they are following DOT regulations. Manually check for pre and post trips and double check computer verified violations for errors. Created and sent out the letters for each driver to advise them of their violations and the required follow up needed by the driver. Responsible for creating multiple monthly reports which include comparing violations percentages for each of the six terminals. Weekly reports include driver birthdays, physicals due reports and MVR’s,… Show more Audit truck drivers to make sure they are following DOT regulations. Manually check for pre and post trips and double check computer verified violations for errors. Created and sent out the letters for each driver to advise them of their violations and the required follow up needed by the driver. Responsible for creating multiple monthly reports which include comparing violations percentages for each of the six terminals. Weekly reports include driver birthdays, physicals due reports and MVR’s, or driver history reports. Daily tasks include employment verifications, scanning paper logs, and entering and terminating drivers in company systems. Show less

Answered incoming calls involving general, service, and product questions and used decision making skills to navigate customers and answer inquiries properly. Utilized multiple tools and programs, and educated customers on the warranties and products that La-Z-Boy has to offer. Worked as a liaison between customers and stores.

Opened and closed the store. Performed merchandising, sorting, processing goods and balancing a register. Took in incoming donations and placed them on the sales floor. Responsible for creating store displays to help increase sales and promote certain products. Office work included helping fill out the task list for the week and sorting and filing paperwork properly. Frequently assisted management in decisions related to the store. Also worked with referrals for churches to help people get beds… Show more Opened and closed the store. Performed merchandising, sorting, processing goods and balancing a register. Took in incoming donations and placed them on the sales floor. Responsible for creating store displays to help increase sales and promote certain products. Office work included helping fill out the task list for the week and sorting and filing paperwork properly. Frequently assisted management in decisions related to the store. Also worked with referrals for churches to help people get beds for their families as well as vouchers for clothing and furniture. Show less

Responsible for knowing the rules for making a large variation of drinks. Ability to understand the registers program and balance the money count. Large sum of cleaning and organizing duties, as well as being able to successfully upsell to increase average pricing of drinks. Communication with the customers to help them feel that their service has been quick, and have them leaving happier than when they arrived.

Greeted and communicated with guests in a friendly manner. Called for an organized and fast response to changes in the number of customers. This included running a well-organized wait as well as calling and seating names in a timely manner. Hosts are expected to keep up the stock at the podium and also maintain a clean restroom throughout the shift.

Bachelor'S Degree, Psychology

Activities and Societies: Alpha Sigma Lambda Honor Society Dean's List Virginia Wagner Scholarship Award Winner- 2015 Outstanding.

Associate Of Science - As

Activities and Societies: Phi Thetta Kappa Honor Society Psychology Interest Group Member and Founder Dean's List