Participate in scheduled DMV project meetings, contributing to overall agency project objectives, as well as completing individual deliverables and action items. Assisting DMV Issuing Office employees throughout NY State with issues they cannot solve at the counter when processing transactions. Call subjects range from transaction processing, proper procedure & system problems to immigration document requirements and verification. Required to triage system outages and report critical issues to proper channels, troubleshoot & problem solve.

Assisting DMV partnered AAA issuing office employees with problems they cannot solve at the counter when processing license transactions. Call subjects range from transaction processing, proper procedure & system problems to immigration document requirements and verification. Required to triage system outages and report critical issues to proper channels, troubleshoot & problem solve. Examine all Enhanced and REAL ID License transaction scan packages for fraudulent or missing documents. Interaction with different DMV units when necessary to resolve issues such as license records and registration corrections.

Directing applicants through the test route, evaluate driving performance, verbally inform applicants about their performance during the test, as well as clearly & compassionately delivering pass/fail results with constructive feedback at the conclusion of the road test. Certified in conducting CDL tests, field investigations of driving schools, public carriers, private service bureaus, complaints, fraudulent activities, and re-examinations requested by Medical Review, and all requiring me to prepare clearly documented, written reports of my findings.

Assisted DMV issuing office employees with problems they could not solve in the offices throughout the state. Call subjects ranged from transaction processing, proper procedure & system problems to immigration document requirements and verification. Required to triage system outages and report critical issues to proper channels. Interacted with different DMV units when necessary to resolve issues such as license records and registration corrections.

Balanced and recorded all printed vehicle titles daily. Opened and organized incoming mail to be distributed. When requested, pulling printed titles for respective departments.

My responsibilities included handling a high capacity of incoming phone calls, collecting insurance co-payments, scheduling/rescheduling appointments for multiple Doctors, Surgeons, and PA’s, as well as MRI, CT, and XRAY, taking patient information, routing documents into patient charts, gathering past medical records, in addition to other medical administrative duties. The majority of my work with Medical Authorizations included submitting clinical documentation to insurance companies, and workman’s compensation to gain authorization for the Doctor’s orders in accordance with HIPAA.

Managed the Cash-wrap, cashier breaks & shifts, answered phones, balanced cashier drawers and the store safe every shift for the largest Polo store in the world. Resolved customer complaints and issues, kept detailed records of cashier tills & safe.

Managing cashier breaks, customer service, and dealing with customer complaints, answering phones, balancing cashier drawers & store safe, preparing cash office for corporate audit.

Answering phones, returns & exchanges, store transfers, re-ticketing, and cashing out customers