Manage a Global Team of Hardware Asset AnalystsDevelop and implement IT asset strategy, plans and budget in alignment with QBEs business strategyAlign IT Hardware Asset Management lifecycle to ITIL best practicesPredict and manage QBE EUC Hardware Budget.Contribute to the refinement of processes and procedures to improve Asset Management systems and proceduresBuild and manage strong relationships with QBE staff and their management, the customers of the Asset Management service.Deliver presentations to all levels of managementDevelop and monitor service level agreements with vendors that support the delivery of business outcomesPerform detailed analysis of the IT asset supply and demand with the insight to drive strategic decision makingProviding oversight of the management of the IT Hardware asset fleet and develop, implement and manage appropriate policies, processes and proceduresManage leasing obligations, ensuring timely returns of equipment, and performing financial and equipment reconciliations in relation to the leasesCoordinate Purchasing of EUC hardware, peripherals and printers. Including requesting for quotes from internal purchasing team to ensure, best price and service.

ResponsibilitiesWork closely with key internal and external staff to ensure the delivery of services in accordance with Service Level Agreements and contractual requirements are achieved and service quality and client expectations are met or exceeded.Develop and maintain strong relationships with key staff internally within CBA, being a primary SME contact and escalation point when required.Monitor, control and support asset management services ensuring methodologies and procedures are followed. Management operationally of a team of 15 hardware/software staff.Manage and produce reports to agreed schedule (or on request) to track performance and deliverables on the account.SME for Asset Management working across the business to provide communication on asset management processes and build relationships with other teams to ensure effective dialogue between teams.Champion service and support in projects developing a strong understanding of projects impacting my service area, ensuring impacts on deliverables are minimised as agreed.Attend internal service review meetings to review performance reports, service improvements, quality and processes.Major Achievements:Implementation of a new asset management global tool. This involved transitioning the asset data on the largest account in Asia Pacific. Ensuring all the requirements for data and reporting were successfully meet.Achieved major IT cost savings for HP by working closely with stakeholders, customers and vendors.Ensure that a constant Service Level Agreement of 98% of discoverable assets continue to be delivered.Yearly delivery of Microsoft Annual Audit data within agreed deliverable timelines with CBA.Worked with the internal teams in relation to negations of a new End User Computing Contact to ensure any new deliverables that were required to be delivered as part of the new contract were successfully implemented.

Contribute to the overall planning of projects by recommending approaches, identifying resources, developing timelines and plans. Train and support AMP Staff on iCharge (IT@AMP bill published on the intranet).Promote awareness of iCharge functionality's to iCharge users. Relationship management with Cost Centre staff through face-to-face, written and telephone contact. Work closely with production support on enhancements within iCharge.Work closely with CSC to ensure lines of service levels is maintained.Assist in User Acceptance TestsMonitor service levels within the system produce and distribute a Monthly Scorecard.Plan, organise and act as facilitator at Monthly Network MeetingMajor Achievements:Achieved major IT cost savings for AMP by working closely with stakeholders, customers and vendors.Played a lead role in implementation of an online helpdesk tool provided by our vendors to AMP. Worked with the vendors, stakeholders and customers to ensure data integrity was achieved prior to the launch. This resulted in minimum disruption to customers and minimal impact to the operational team who fielded calls.Redesigned, implemented and completed a customer awareness programme of the iCharge system. This included the analysis and updating of the current processes and training material. Which were presented to the stakeholders prior to the rollout. Completed a rollout programme for customers including training on the system. As a result the customer enquiries decreased and were more aware of the functionality of the iCharge System. Introduced and implemented a monthly scorecard to track the vendor's performance.Worked with stakeholders on six monthly refresh project of AMP desktop assets to improve data integrityDrove continuous improvement on the XP upgrade project working with project leads to design process maps, rollout schedules and updating of desktop information provided on the iCharge system.

Manage, plan and organize the work for the team of 6 staff.Report on project statusManage customer expectationsCo-ordinate workloads with consultants and project managersMajor Achievements:Turned around project that was running behind schedule to current status where all target plans and milestones are met according to the new integrated project plan.

Responsibilities Liaison with advertising agencies, production houses and press/magazine publishersOrganise media related events involving TV, radio, press and outdoor coverage Ensure advertising and promotional expenditure meets pre agreed budgets and processing payments Manage customer service unit Online enquires news.com.au Coordinate production and design of marketing materials. Organise and manage trade shows Major Achievements:Assisted with the launch of Careerone and Gofish.