● Improved process of daily ATM balancing which has reduced the time it takes to balance fleet of 140+ machines by 5+ hours weekly● Created and implemented tracking system to mitigate losses due to ATM errors which has led to $100K+ in recovered potential losses since 2017● Assisted with implementation and balancing of external electronic branding/ tradename offshoots● Created training plans and guides to ensure there is adequate coverage for daily, weekly, monthly, etc department processes● Assist with reviewing month end preliminary Income Financial Statements to trends and material modifications and then further reconciling 1,000 + general ledger accounts monthly ● Maintain relationships with other departments and external vendors to ensure all processes run smoothly month over month● Created and maintaining several Excel macros to lead to process improvements within department and demonstrated to IT why these are important to have access to daily in our department● Calculate accruals for final totals that will not hit official balance sheet until after month end close● Assist with integrating financials and various tasks during mergers/ acquisitions of other financial institutions● Key Taskso Maintain portfolio of 15,000+ active vehicle leases and their associated general ledgerso Balance and maintain ATM/ VTM fleet of 140+ machineso Balance indirect loan original fees per FASB 91 standardo Balance and remit credit life and disability premiums for protected loans, IOLTA accounts to the Michigan State Baro Balance VISA service charges and expenses, Corporate Checks, and Federal Reserve accounts

•Directly responsible for 12 employees and assisted with overall management in department of 50+•Scheduled based on trends and adapting as necessary to ensure all members were assisted timely

• Providing superior service over the phone for organization with over 165,000 active members and over $2 billion in assets• Processing consumer loan applications, while actively cross-marketing the products and services that we offer to fit each member's specific needs to help them reach their financial goals- 70% funding rate on my approved loans• Average of 13.94% attempted cross- sells with a 5.45% accept rate• Served on the FUN/ Special Occasions Committee (April 2012- September 2012)- helped the Call Center celebrate birthdays, holidays and other exciting activities to get the department mingling and interacting with one another• Served as Call Center Representative for the CU’s United Way Committee (July2012- January 2013)- helped the CU exceed its fundraising goal with a total amount of over $55,000.00 raised to aid the Capital Area United Way• Call Center Specialist II, August 2011- May 2013• Management Development Associate, June 2013- August 2013

•Prepare, file and maintain various court filings such as Landlord- Tenant paperwork, Summons to Appear/ Present, Quit Claim Deeds, etc.•Transcribing dictation files to paper and processing work load to assist attorneys in the office•Scheduling court appearances and office visits for attorneys and clients•General office duties as necessary

•Answer Phones•Maintain Filing•Process Invoices to Ready them for accounting•General Office Duties

•Maintain Utilities Usages spreadsheets and credit card reports and expenses•Web-Administrator for both the Administrative Services Division and Physical Plant Department•Assisted with managing two Student Employees•Order requested office supplies and other various items needed throughout campus •Reconciled invoices for Physical Plant Department employees