Efficiently manage and coordinate executive calendars, including scheduling appointments, meetings, and travel arrangements.Prioritize and communicate schedule changes to ensure optimal time management.Organize internal and external CRM systems, preparing agendas and logistics.Manage tasks within the CRM system and execute them effectively.Ensure completion of tickets, reporting, and invoicing in the CMMS.Manage open tickets, warranty service calls, and necessary reporting.Serve as a liaison between executives and customers, handling various forms of communication.Coordinate cost-effective and convenient travel arrangements, including flights, accommodations, and ground transportation.Handle confidential information discreetly and professionally.Implement and maintain confidentiality protocols for the executive office.Oversee executive office operations, manage supplies, coordinate maintenance, and handle administrative tasks for smooth functioning.

Curated compelling social media graphics and crafted engaging posts tailored to diverse client accounts spanning various industries.Formulated comprehensive marketing plans for assigned clients with a focus on increasing and modernizing their social media presence.Led the Request for Proposal (RFP) process, overseeing the entire spectrum from branding to content creation, ensuring a cohesive and professional presentation.Conducted diligent research to identify new projects available for bidding, subsequently developing tailored proposals for RFPs across a spectrum of digital marketing services.

Manage and coordinate multiple calendars for the Grill Academy and Grill Master. Delivered exemplary customer service by promptly responding to inquiries through both email and phone calls. Entrusted with ongoing maintenance and enhancement of the Grill Academy website, including optimizing SEO to increase search engine rankings.Managed ThunderTix ticketing system and provided weekly sales reports. Created social media assets, including Instagram reels that have accumulated over 148K views.Responsible for initiating email campaigns for guests who attend events at the Grill Academy.Provided continuous support to the Grill Master and multiple Weber managers through weekly reports, presentation assets, and assisting in company sales.Planned and executed 30+ training sessions, 25+ consumer events, 15+ corporate events, and multiple company parties.

Accountable for the accurate entry of purchase orders.Delivered prompt and effective assistance to address clients' and dealers' inquiries, concerns, and complaints.Enhanced daily operational efficiency by actively contributing to ongoing projects, overseeing timelines, managing costs, and facilitating effective team communication. Additionally, provided support for routine administrative tasks, including invoicing, filing, and internal office organization.Handled incoming phone calls and emails with a high level of professionalism, directing inquiries appropriately and capturing detailed messages when required.Collaborated with the warehouse and shipping department to ensure the timely scheduling of shipments in adherence to established timelines.Participated in regular weekly and monthly meetings to review outstanding orders, address concerns, and coordinate the resolution of projects.Demonstrated proficiency in understanding and maintaining operating systems critical to organizational functions.Actively engaged in meetings for product updates and industry knowledge, ensuring a comprehensive understanding of the evolving industry.Understand and maintain operating systems.Attended meetings to stay educated with product and industry knowledge.

Effectively managed and directed incoming calls, and provided a warm welcome and attentive assistance to the guests visiting the dealership.Maintained a meticulously organized service-appointment calendar and advised our clients information about the dealership and the range of services available.Demonstrated empathetic customer engagement, identifying and suggesting additional services based on individual vehicle requirements, which contributed to increased sales.Exhibited exceptional multitasking abilities and adeptly prioritized projects within specified timeframes to ensure operational efficiency.Collected pertinent guest information to assist the Automotive Service Managers (ASMs) in providing guests with precise and accurate service quotes.Recognized for outstanding performance and nominated for Employee of the Month.

Commenced my professional journey at SHFG as a cook, steadily advancing to a pivotal role within the management team of the In-House Restaurants and Events division.Effectively orchestrated the seamless execution of multiple high-profile contracts, including a seated plated dinner for 1000+ guests and corporate barbecues accommodating 9500+ attendees.Distinguished for client acquisition and retention efforts, cultivating both new business relationships and maintaining longstanding partnerships.Assumed a leadership role in training and managing diverse kitchen teams, overseeing their development and performance.Specialized in comprehensive aspects of culinary operations, including menu development, meticulous menu costing, and strategic labour and food budgeting to optimize the company's financial standing.Instrumental in the successful launch of multiple in-house restaurants, adeptly implementing company expectations, policies, and guidelines to establish a cohesive and high-performing team.

- Instituted a positive kitchen atmosphere for all team members through effective communication, consistent training, and teamwork.- Maintained high food quality standards while remaining within the food cost and budget by monitoring purchases, control of inventory stock, and waste, checking delivery contents to verify product quality and quantity.- Reduced food costs by 5%, using seasonal ingredients, setting standards for portion size and minimizing waste. Increased sales by creating special weekly promotions to deplete the overstock of inventory.- Recruited and hired employees to build an effective culinary and counter server team. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.- Responsible for placing orders with multiple suppliers on a weekly basis, using seasonal specials in order to maximize seasonal pricing and product availability.

- Assisted in managing a kitchen staff team of up to ten people and assigned various stages of food production, cleaning tasks, and additional kitchen responsibilities.- Created exciting dishes to draw in guests and increase revenues.- Planned and prepared food product orders to maintain appropriate stock levels.- Delivered a high level of service and support to each customer, dealt with customer concerns, kitchen staff issues and inventory requirements to the Chef Manager and/or the Director.- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.- Followed proper food handling methods and maintained the correct temperature of food products and created proper documentation of the cooking and serving process. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.- Kept stations stocked and ready for use to maximize productivity.- Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.- Recorded and reported the status of various ingredient stock levels to notify the manager to reorder products.- Set up and performed initial prep work for food items such as soups, sauces, and salads. Creating modified recipes to account for ingredient issues or customer requests, including allergen concerns.

Responsibilities and Achievements- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality, while maintaining proper food preparation, storage, use of kitchen equipment and sanitation.- Ordered and received products and supplies to stock kitchen areas.- Prepared a nutritional breakfast, lunch, and snack for an estimated 40 students a day, simultaneously and deliver the meals to the classrooms. Required to clean up all cutlery, plates, and cups after the lunch period.- Recommended menu items for new dish development, holidays, and special events.

Responsibilities and Achievements- Assisted with kitchen prep work to help operations run smoothly and meet customer needs. Stepped into additional roles during busy times to boost coverage of important stations.- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.- Kept kitchen areas neat and clean by removing trash and organizing supplies. Completed extra cleaning work, according to weekly and daily task list.- Established great relationships with staff by promoting a team-oriented atmosphere by helping the team to surpass expected demands, effective communication, and recognition.

Frequently interacted with customers.Trained new employees in proper food handling and work procedures.Team organization and task management.Adaptable to different work paces.