Comms Council UK represents a diverse membership of over 100 companies, including network operators, service providers, resellers, suppliers, and consultants. We support a rapidly evolving sector that has expanded far beyond traditional voice services into a wide range of innovative IP applications.Our key objectives include:- Advocating for our industry, ensuring effective lobbying on regulatory and policy matters to maintain a competitive, open communications sector.-… Show more Comms Council UK represents a diverse membership of over 100 companies, including network operators, service providers, resellers, suppliers, and consultants. We support a rapidly evolving sector that has expanded far beyond traditional voice services into a wide range of innovative IP applications.Our key objectives include:- Advocating for our industry, ensuring effective lobbying on regulatory and policy matters to maintain a competitive, open communications sector.- Keeping our members informed and prepared for upcoming regulatory and technical changes.- Developing best practice initiatives that enhance standards and address industry challenges for the benefit of customers.- Leading thought leadership through events, webinars, and working groups that foster knowledge-sharing and networking opportunities for our members.- Building relationships with stakeholders to promote the industry and create growth opportunities.As the industry faces significant changes—such as the PSTN switch-off and the shift to all-IP networks—Comms Council UK is at the forefront, driving innovation and supporting our members through this transformative period. If you haven’t yet, I encourage you to join us in shaping the future of communications. Show less

Helping companies reduce cost, increase sales and deliver the best customer experience, with one app for all their communications.

As an Account Manager, my role encompassed driving the renewal, growth, and development of new and existing European business, directly contributing to over £13 million in revenue across Europe. My responsibilities included overseeing the performance of contract renewals and leading business development opportunities. I played a pivotal role in shaping our success through innovative selling and pricing strategies, the introduction of new products, and the rollout of both… Show more As an Account Manager, my role encompassed driving the renewal, growth, and development of new and existing European business, directly contributing to over £13 million in revenue across Europe. My responsibilities included overseeing the performance of contract renewals and leading business development opportunities. I played a pivotal role in shaping our success through innovative selling and pricing strategies, the introduction of new products, and the rollout of both established and cutting-edge solutions.Role and responsibilities • Scoping and implementing upgrades and new installations; acting as the main conduit with the partner. • Identify, research, analyse and communicate innovative solutions and strategic development opportunities, ensuring core business revenue streams are maximised.• Development of new business within existing portfolio and developing new, immersive, customer experiences which offer our partners enhanced guest experiences within their portfolio. • Working to develop new international business and developing new immersive customer experiences.• Actively participating in budgeting, ensuring Magic Memories and our partners have common commercial goals. Show less

As an Operations Manager for a Global Tourism Photography company I would direct and manage retail projects to the agreed budget, quality, forecast and timescales to ensure service delivery and performance across a broad range sites. I would manage and influence continued transformation programs that maintain efficiency and effectiveness whilst managing my client accounts and performance delivery within my region. Role and responsibilities• Lead, direct and inspire a large… Show more As an Operations Manager for a Global Tourism Photography company I would direct and manage retail projects to the agreed budget, quality, forecast and timescales to ensure service delivery and performance across a broad range sites. I would manage and influence continued transformation programs that maintain efficiency and effectiveness whilst managing my client accounts and performance delivery within my region. Role and responsibilities• Lead, direct and inspire a large field-based workforce (from 100 during winter months to 900 throughout the summer) to deliver outstanding performance and to ensure appropriate prioritisation, communication and delivery over multiple operations• Identify, research, analyse and communicate innovative solutions and strategic development opportunities, ensuring core business revenue streams are maximised• Engage, manage and facilitate working relationships with external resources and suppliers for project collaborations• Ensure the company’s standards and values are met and developed, ensuring the total integration and success of Magic Memories Europe with our client accounts.• Deliver financial targets including revenues for ancillary services, operating costs, capital expenditure and efficiencies Show less

In my previous role, I oversaw Global Client and Customer Services across New Zealand, Australia, South Africa, and throughout Europe. My responsibilities were multifaceted and focused primarily on the strategic oversight of operational processes, with the ultimate goal of elevating service levels for both clients and customers alike.My hands-on and strategic approach was aimed at not just maintaining but significantly improving service delivery. This involved providing strong… Show more In my previous role, I oversaw Global Client and Customer Services across New Zealand, Australia, South Africa, and throughout Europe. My responsibilities were multifaceted and focused primarily on the strategic oversight of operational processes, with the ultimate goal of elevating service levels for both clients and customers alike.My hands-on and strategic approach was aimed at not just maintaining but significantly improving service delivery. This involved providing strong leadership and being directly accountable for the development and implementation of refined methods and practices.Key achievements included the development of innovative solutions to complex challenges, fostering a culture of excellence and continuous improvement within the team, and significantly enhancing the overall customer and client experience. Through collaborative efforts and a commitment to excellence, I successfully drove the advancement of service standards, contributing to sustained growth and client satisfaction across the diverse markets we served. Show less

In my role as Operations Manager for three distinct businesses, I held comprehensive accountability for achieving both business and customer objectives across various projects. My responsibilities included the direct management and development of: Operations, Accounts, and Engineering, ranging from apprentices to senior-level professionals. I embraced the overall responsibility for the performance and strategic direction of these three departments, guiding them towards operational excellence… Show more In my role as Operations Manager for three distinct businesses, I held comprehensive accountability for achieving both business and customer objectives across various projects. My responsibilities included the direct management and development of: Operations, Accounts, and Engineering, ranging from apprentices to senior-level professionals. I embraced the overall responsibility for the performance and strategic direction of these three departments, guiding them towards operational excellence and enhanced customer satisfaction. Show less

As Communications Project Manager I was responsible for a number of projects relating to improving communication within the department.• Develop project plans and associated communications documents• Identify resources needed and assign individual responsibilities.• Define project success criteria and disseminate to individuals throughout the project lifecycle. • Proactively manage changes in the project scope, identify potential crises and devise contingency… Show more As Communications Project Manager I was responsible for a number of projects relating to improving communication within the department.• Develop project plans and associated communications documents• Identify resources needed and assign individual responsibilities.• Define project success criteria and disseminate to individuals throughout the project lifecycle. • Proactively manage changes in the project scope, identify potential crises and devise contingency plans.• Help review data and information generated by the project meetings and prepare information materials for briefing and review sessions.I also carried out various other roles during my time at HM Revenue & Customs in order to support the demands of the organisation and government initiatives. These included: • Tax Credit Advisor• Stamp Duty Land Tax Advisor• PA to Senior Management Team• Revenue Assistant in Self-Assessment Department Show less