• Manage learning and support for 100 ATD chapter entities, serving 10,000 members through supervision of the Chapter Services Department and team.• Plan and execute all aspects of the annual ATD Chapter Leaders Conference. In 2020, 470 people from 80% of chapters attended, surpassing the engagement goal by 149%. • Accelerate customer success by designing and facilitating 20 annual virtual and in-person trainings on governance, communication, finance, membership, and programming.• Create a systematic process for the annual chapter needs assessment, which evaluates skills gaps to allow chapters to deliver maximum benefits.• Advocate for 1,000 volunteer chapter leaders on ATD initiatives and assist with implementation of national programs.• Serve as the lead project manager coordinating logistics for large-scale strategic initiatives.• Liaise with internal departments on annual national awards programs. • Establishing ATD’s Diversity, Equity, and Inclusion Committee Conversation Series for staff; building a safe space in the workplace to learn and share from multiple perspectives.

• Created the onboarding and orientation interactive series.• Advocated for chapter success by reevaluating the annual affiliation requirements.• Managed social media content strategy, deployment, and analytics. New approach resulted in doubling engagement on Facebook page, Twitter, and LinkedIn group.• Constructed new Brightspot website and migrated all existing department content from Sitecore.• Developed and analyzed annual customer survey, resulting in 10% increased submissions. • Served as staff manager to chapter-related volunteer teams and committees.• Led ATD’s Values Committee in overhauling and aligning the organization’s values.

• Provided operational and strategic guidance for over 500 chapter leaders to support chapters’ ability to achieve affiliation requirements and attain national recognition.• Served as the staff liaison between ATD and chapters to ensure strategic alignment.• Audited chapter-related data and reports to drive the strategic direction of chapter services.• Connected chapter leaders with leadership development resources and other chapter leaders to facilitate sharing of best practices and networking opportunities.• Developed resources to address skills gaps while promoting the use of existing resources.• Facilitate virtual and in-person programming for chapters.

• Traveled to facilitate education workshops on leadership development and recruitment, completing 86 visits to over 31 universities and conferences.• Executed face-to-face marketing and potential consumer engagement as a public relations ambassador, resulting in 116% increase of membership.• Documented status of organizations and recommendations on future needs through detailed written and oral reports.• Developed new resource materials for chapters to run effectively and educate undergraduates on national policies.• Facilitate over 20 educational workshops on recruitment and leadership to groups of 10-250 women.• Advise undergraduates on the Sigma Delta Tau National Policies and develop new resource materials for chapters to run effectively.• Educate undergraduates in all areas of chapter programming including: membership recruitment, scholastic achievement, new member education, philanthropy, and community service.• Meet with University Administrators to discuss the health and well being of chapters.

• Updated 20,000 records in YourMembership database and constructed two additional databases of information on corporate members.• Created the company's first social media strategy and helped to manage the twitter, Facebook, and LinkedIn accounts. • Identified new strategic academic partners and initiatives for outreach and helped the Deputy Director coordinate planning of NAEM’s annual Forum, largest annual gathering for environment, health and safety (EHS) and sustainability decision-makers.• Analyzed data from surveys to identify critical environmental metrics impacting the industry.• Worked on qualitative, quantitative, and desktop research to help create extensive research reports.

• Served as the Co-chair with Associative Dean Mark Levine on the Health and Wellness Task Force that worked to delve into the specifics of the successful Student Association 25-page proposal for the University to invest $3 million in the relocation of Student Health Service and the University Counseling Center to a central location on campus.• Advocated for issues affecting 11,000 undergraduate students, such as providing self defense classes on campus, improving the amount of counselors at the University Counseling Center, and expanding student health insurance options.• Conducted research on market basket universities' Health and Wellness resources available to students through their Student Health and Counseling Centers.

•Chosen out of a pool of over 200 university seniors nominated.•Represent the Office of Undergraduate Admissions on interview trips across the country.•Conducedt in-person, Skype, and phone interviews with prospective students for the Class of 2018.•Answered questions prospective students had about a variety of topics.•Developed skills in conducting interviews, interview preparation, candidate selection, and customer service.

•Served as the spokesperson for The George Washington University Residence Hall Association to the National Association of College and University Residence Halls.•Facilitated interpersonal connections and relationship building through monthly conference calls and boardroom discussions. •Created a budget that allowed delegations to be sent to all regional and local conferences to share best practices with their peers.•Coached, coordinated, and mediated conflicts among delegations for 5 conferences. •Advised and mentored Hall Council members to achieve programmatic and advocacy initiatives.

• Assisted in the planning and facilitation of GW Panhellenic’s 2013 Fall Formal Recruitment for over 2,000 participants, coordinating with 11 Panhellenic Chapters and their National Advisors, and 650 enrollees.• Planned logistical aspects of organizing 5 days of multiple events with a budget of $10,000.• Facilitated communication between the Panhellenic Association, chapters, venues, and administration.• Utilized ICS software (Intercollegiate Computer Solutions) to maintain registrations, attendance lists for events, and daily selections of potential members.• Coordinated a closing event securing the National Mall for over 2,700 participants.

• Worked with Opendental and ACE dental software to helped convert entire office to a new software program.• Maintained a detailed calendar of all hygiene, cosmetic dentistry, and sleep dentistry appointments. • Billed insurance companies and ensured all patients received reimbursement checks.• Processed personal billing, invoices, insurance, and office supply orders.

• Assisted in the teaching of night classes and daily education on sea turtles and the Florida marine environment.• Facilitated in sea turtle conservation efforts through hatchling beach releases.• Responsible for feedings of sea turtles in the rehabilitation center and educating public visitors.

• Prepared deposition letters and client correspondence for attorney transactions.• Helped to recover finances in accounts receivable and followed up on outstanding files.• Handled filing and mailing of confidential paperwork.