As an Associate HR Operations Specialist, I provide customer service to all levels of employees regarding company's human resources programs and policies. My team and I each identify and implement process improvements to drive compliance and accuracy as well as enhance the employee experience.HRBP Collaboration:- Liaison with HR Business Partners and specialists to help team interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle.- Serve as a designated lead for HRBP Directors in supporting key Annual Processes such as Performance Management, Engagement, Talent Assessment, etc. Collaborate with HR Centers of Expertise (Talent Acquisition, Compensation, Benefits, Learning & Development) and support delivering on execution of such processes and programs to employee base.- Use independent judgement to interpret policies, execute strategy and ensure compliance to applicable regulations.- Partner with HRBPs on more complex SNOW cases & guide employee/manager to right channels as needed (direct access, COE, HRBP)Case Management and Customer Service:- Resolve complex, ongoing cases in Service Now.- Act as a point of escalation to myHR team in support of KDP’s US workforce in resolution of a wide variety of employee and manager issues under general supervision.- Handle low to mid complexity employee relations cases.Employee File Documentation:- Gathering site specific documents to maintain employee files.- Assist in employee file requests in support of subpoenas and litigation- Serve as POC for VISA questions.

As an HRC, I provided support and assistance for 9 field HR Business Partners & 1 Senior Director for the South Business Unit (SBU) at Keurig Dr Pepper Inc. Along with my HRC duties, I also provide administrative support for KDP Diversity and Inclusion.-Assisting with the organization, coordinating and carrying out human resource projects and processes for the South Business Unit-Schedule meetings and interviews upon request from HR Business Partners-Assist with unemployment claims through ADP-Assist with the I-9 processes (verification, documentation and maintenance) -Running termination, headcount, tenure reports with the use of Workday and Visier-Assimilation of slide decks for both D&I and DSD Human Resources-Provide Visier reporting which assist with our Talent Acquisition & Diversity pool

Maintained accurate and up-to-date employee records, including personnel files, training records, and performance evaluationsAssisted with the preparation of HR reports, presentations, and other documentation as requiredSupported HR team in maintaining and updating HR policies, procedures, and employee handbooksContributed to employee engagement initiatives, such as organizing employee events, recognition programs, and surveysAssisted in addressing employee inquiries and concerns, and escalating complex issues to the appropriate HR personnelCollaborated with HR team to foster a positive work environment and promote employee well-beingAssisted in coordinating training programs, including scheduling sessions, booking venues, and arranging materialsSupported the HR team in evaluating training needs and developing relevant training materialsParticipated in training sessions and workshops to enhance HR knowledge and skillsAssisted in maintaining compliance with federal, state, and local employment laws and regulationsSupported the HR team in conducting audits to ensure adherence to HR policies and proceduresAssisted with employee data privacy and confidentiality, ensuring compliance with data protection regulations

Served as a teaching assistant for over 130 students on a variety of communication courses, managing class activities and assessing student work while preparing class materials and networking with professorsTook on a leadership role as a research assistant, planning and implementing content for multiple digital platforms which resulted in a 115% engagement boost across social media channelsVolunteered as a radio DJ to enhance public speaking and communication skills while learning the ins and outs of a new industryParticipated in a variety of rigorous courses including Organizational Communications and Public Relations while maintaining a high GPA and strong extracurriculars Assisted the instructor with facilitating online environments, responding to course-related questions, managing class activities, assessing student work, and other course-related tasks as requested by the instructorUtilized exceptional time management and planning skills to stay ahead of deadlines and handle multiple projects simultaneously

Member of a student film crew who oversees continuity of the original motion picture Five Steps Behind while also being a key member of the audio department, selecting and placing microphones and maintaining audio equipment.

Planned and executed upwards of 200 events, collaborating with food service and management to exceed client expectations and build a strong reputation for excellence Resolved issues professionally and promptly through conflict management and active listening Trained over 30 new hires, serving as a point of contact for questions and concerns throughout the onboarding process and beyondMaintained confidential information such as billing data and credit card numbers with the utmost discretion Negotiated with vendors to secure the best rates, building long-term relationships in order to fulfill customer requirements