Samantha Hitt Email & Phone Number

Glen Burnie, Maryland, United States

Laurel, Maryland, United States

As a Sr.Member Service Representative for Navy Federal, I am responsible for serving as a coach and mentor for fellow employees.I am the go-to for advice on policies and procedures.I am trusted with managing day-to-day branch operations management to include properly handling the cash flow in the branch, balancing the ATM, ordering and shipping cash to the FRB, and making sure the cash machines are ready for daily branch needs.Job Functions:- IRA Specialist- SME for BSA/OFAC- Guide and train new employees on branch policies and procedures, as well as ATM and Vault operations- Create employee schedules- Coaches and mentors a team of 10 employeesAchievements:- Discovered inefficiencies in ATM processing and advocated for system upgrades and repairs, saving the branch money and time spent on research- Resolved conflict between employees as well as members- Advocated for change in the midst of operations during a global pandemic, creating process improvements and increased operational efficiencies will keeping members and employees safe and following CDC guidelines

As a Member Service Representative for Navy Federal, I was responsible for serving as a coach and mentor for fellow employees.I was the go-to for advice on policies and procedures.I was trusted with managing day-to-day branch operations to include properly managing the cash flow in the branch, balancing the ATM, ordering and shipping cash to the FRB, and making sure the cash machines are ready for daily branch needs.I was a trusted financial advisor to members and was able to provide them with the necessary resources specific to their personal needs.Job Functions:- IRA Specialist- SME for BSA/OFAC- Train new employees on branch policies and procedures, as well as ATM and Vault operations- Coaches and mentors employees- Conflict management: resolves conflict between employees as well as membersAwards:- Sustained Superior Performance Award- Branch Office SuperStar Award- Employee of the Quarter- MSR in the Spotlight- Sustained Superior Performance Award- Received nomination for the President's Award in Service Excellence

El Paso, Texas, United States

• Received the Branch Office Super Star Award (BOSS Award)• Grew membership by opening up over 100 accounts per month• Increased company assets by submitting over three million dollars in loans• Created trade-in policy worksheets to assist with loan application process, improving efficiency• Processed highest number of Mortgage Loans in branch• Performed all opening and closing procedures, Midday Tasks, balanced ATM’s and Coin Machine• Trained three new hires• Completed Branch Retention per Compliance Guidelines

Bachelor Of Science - Bs, Business Administration And Management, General, 3.912

Activities and Societies: Alpha Sigma Lambda Honors Society - Tau Chapter member UMGC SHRM Chapter Magna Cum Laude Deans ListBachelor.

Associate Of Arts - Aa, Business Administration And Management, General, 3.87

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