Samantha M. Email and Phone Number

•Created and edited instructional and informative PowerPoint presentations for users, facilitating their mastery of navigating our SAAS product•Utilized Jira to submit bug escalation tickets for product issues, support request tickets for resolution of operational issues, and feature request tickets for innovative enhancements to the product.•Collaborated closely with the product design team to enhance product features and functionality and performed quality assurance (QA) and user acceptance testing (UAT) on the product.•Utilized Stripo to modify and update HTML email templates within production and the staging environment.•Administered user profiles and ensured accurate information updates within the system.

•Participated in Oracle-based User Acceptance Testing (UAT) to refine new system changes and enhance the overall user experience•Streamlined supplier management within Oracle by creating new entries and updating existing profiles. •Validated newly acquired supplier tax identification numbers through diligent research on the Sovos software system.• Facilitated effective communication and collaboration across various departments, fostering strong partnerships with both internal teams and external vendors. •Efficiently managed the group email inbox and ServiceNow tickets, responding promptly to inquiries and requests while also using RingCentral to communicate with vendors for bank information verification.

•Created and edited tutorial video content to highlight the product for a startup company, maintaining a consistent output of 5-10 videos per week specifically tailored for social media platforms like LinkedIn and Pinterest.•Effectively engaged in collaboration and obtained feedback through the utilization of the cloud-based communication platform Slack.

●Participated in pre-public playtesting sessions of highly anticipated games, contributing to quality assurance efforts.●Utilized google document forms to provide comprehensive feedback, pinpointing areas for potential improvement.●Identified and documented bugs and errors during the alpha stages of the games, assisting in the refinement process alongside other testers.