Works directly with functional market leadership and supports Business Partners to define the Portfolio.Leads engagement with Centre's of Excellence to ensure appropriate input is reflected in cluster plans. Consolidates requirements of all markets from across the cluster to provide global COE's with prioritised and consolidated views of demand.

Act as a single point of contact within the UK business for the management of the project portfolio pipeline i.e. bringing new projects into the portfolio and managing others out. Constantly assess the status of the UK portfolio in relation to resource requirements, schedule adherence, risks, budgets and to actively manage any issues which arise and/or to prioritise to reflect business strategy, escalating where necessary. Compile, administer and manage the company-wide portfolio of projects by liaising with key contacts across the organisation and take responsibility for its delivery. Manage & support a team of Business Project Managers & Test Leads within the organisation.Assess key projects against strategic business plans, ensuring KPI’s and accountability are present.Work collaboratively with counter IT PMO & Regional PMO teams to ensure one PMO vision.

Manages the development, justification (business cases) and implementation of a number of cross functional projects which support the overall business strategy.Responsible for the management of budgets, resource. Assessed projects against original business case post delivery.Liaises closely with key stakeholders and team members to ensure flawless execution on time within budget and to actively manage issues, conflicts.Prioritised the needs and demands of a number of customers.Provided input on the status of all projects to the Senior Manager – PMO regularly.

Steered the relative prioritisation of all business projects. Ensured that Sponsors promoted and championed their projects within their registered scope.Led and managed a team of 25+ staff, including 2 team leaders throughout the project life cycle of prioritised projects. Provided motivational management and personal development.Achieved strong stakeholder management, which delivered from project Sponsors the business benefits agreed as part of the project registration process. Established strong lines of communication and trust, at all levels within the business, to facilitate constant review and enhancement.Coordinated the activity of all Group business and IT resource areas involved in a project, to ensure they were focused to achieve project goals.

Accountable for managing selected mortgage, banking and retail related projects, system development changes to processes, in accordance with agreed project standards.Facilitated regular stakeholder meetings and workshops to review business requirements, ensuring objectives and aims of projects were clearly identified and documented.Produced, published and maintained a comprehensive project schedule ensuring all milestones were achieved within agreed timescales.Ensured implementation was successful, timely and within budget.

Overall responsibility for the effective operation of the Collections Department, involving the collection of mortgage arrears, current account overdrafts and mortgage shortfalls.Managed 16 staff, including 2 team leadersMinimised the Society's exposure to loss in respect of fraudulent activity; investigated and reported mortgage and investment fraud. Negotiated and maintained contracts with third party agents, including Solicitors, Debt Counsellors, Tracing Agents and Debt Collection Agents.Represented the Society at Arrears Forums and regional Money Advice Liaison Group meetings.

Responsible for the effective running of a call centre Collections Team of 12 staff contacting customers regarding their unpaid Next Directory Accounts.Planned and organised the daily workload, including using an automated power dialer system.Undertook call assessment and feedback to individual team members.Motivated, encouraged and developed staff to achieve monthly collections targets.

Personal responsibility for mortgage accounts where the arrears value exceeded 12 monthly repayments.Involved in the centralisation of the Society's arrears collection procedures. Consulted and played a key part in the development of an automated arrears collection system.

A Level Management Trainee. Undertook a number of selling and non selling placements to learn basic management skills.