Samantha Ibarra Email & Phone Number

Des Moines, Ia, Us

I specialize in driving operational excellence and optimizing client relationships across eCommerce, data insights, and consulting initiatives. Through my contract work, I have led cross-functional teams, managed diverse client portfolios, and implemented data-driven strategies that have enhanced client satisfaction, retention, and business outcomes. I am open to full-time, contract, and fractional Client Success roles, leveraging my expertise to deliver impactful solutions.Contract with CPG Data Insights Company (3 months)• Mapped end-to-end customer journeys, increasing client satisfaction by 20%.• Reduced support escalations by 30% through collaboration with QA teams to align support operations with client needs.Contract with Marketing Agency (4 months)• Designed and launched a CX resource hub, increasing lead conversions by 10%.• Fostered strong client relationships, boosting client referrals and testimonials by 15%.• Enhanced client satisfaction by 30% through clear communication and project status updates.Contract with Small Business (3 months)• Designed and implemented social media strategies, increasing audience engagement by 25%.• Crafted compelling content and managed paid ad campaigns, achieving a 30% ROI.• Collaborated with stakeholders to align marketing strategies with business goals.

Kirkland, Washington, Us

Led a cross-functional team within the Meta Delivery group, managing a $29M portfolio and driving initiatives that enhanced revenue growth, operational efficiency, and customer satisfaction. Oversaw end-to-end service delivery while spearheading strategies to improve client program success, optimize operations, and foster collaboration.• Increased program success by 27% through strategic enhancements to the mystery shopping program, improving client satisfaction and overall performance metrics.• Integrated customer insights into product development by collaborating with Meta’s product teams, reducing monthly support tickets by 77% and significantly boosting customer satisfaction.• Launched and managed Voice of Customer (VoC) programs, capturing actionable feedback that drove a 95% client retention rate and informed key process improvements.

Cincinnati, Oh, Us

Led a team of 10 post-sales account managers while managing a portfolio of enterprise-level clients, driving measurable success in upsell, client satisfaction, and product adoption metrics. Combined strategic mentorship with tailored growth initiatives to increase portfolio value and operational efficiency across key accounts.• Drove portfolio growth initiatives for enterprise clients, achieving a 25% increase in portfolio value through customized growth strategies and proactive client engagement.• Mentored and developed account managers, creating a high-performance team environment that enhanced client relationships and streamlined operations.• Redesigned the client onboarding process, reducing time-to-proficiency by 15% and onboarding 9+ new accounts seamlessly.• Conducted 7 Quarterly Business Reviews (QBRs), aligning client objectives with strategic outcomes and increasing product adoption by 25%.

Rockland, Maine, Us

Managed a team of 5 account managers while overseeing a portfolio of 20 enterprise accounts, driving retention, revenue growth, and operational excellence. Partnered closely with sales to align strategies, streamline project workflows, and enhance CRM reporting, achieving high client satisfaction and consistent results.• Achieved a 95% client retention rate by implementing proactive engagement strategies and fostering collaboration between account management and sales teams.• Streamlined project timelines, improving efficiency by 20% and ensuring a 98% on-time delivery rate, resulting in consistent client satisfaction.• Increased revenue by 15% within the portfolio through targeted account growth strategies and strategic relationship management.

Rockland, Maine, Us

Oversaw the strategy, execution, and optimization of 35 high-impact SEO projects, focusing on innovative and tailored offerings to enhance client satisfaction and retention. Leveraging cross-functional collaboration, I led initiatives to streamline project workflows and align marketing strategies with client goals, driving measurable gains in both efficiency and client outcomes.• Developed and launched new SEO package offerings, leading to increased client retention and a measurable boost in satisfaction through customized strategies.• Managed end-to-end project workflows across multiple campaigns, ensuring on-time delivery and alignment with client business objectives.• Facilitated collaboration among marketing, creative, and analytics teams, refining processes to enhance project outcomes and improve operational efficiency.

Directed client success and strategic growth for a portfolio of eCommerce retailers, implementing data-driven approaches to optimize the online shopping experience and elevate customer satisfaction and retention. Spearheaded initiatives in global logistics, digital marketing, and customer engagement, effectively balancing operational excellence with high-impact marketing strategies.• Led customer service and logistics across 5 global warehouses to maintain seamless operations for a high-profile brand during an 18-month product delay, safeguarding brand reputation and customer loyalty.• Utilized P&L insights to refine content strategies and optimize digital campaigns for 20 eCommerce clients, driving a 200% increase in online engagement and reinforcing brand loyalty within 30 days.• Executed cross-channel acquisition strategies for eCommerce clients, resulting in significant boosts in customer acquisition and repeat purchase rates through targeted DTC initiatives.

Rocklin, California, Us

Revitalized two underperforming retail locations, driving operational and revenue growth to achieve top 10% store rankings and generating $7.2M in DTC sales within one year. Executed high-impact strategies in team leadership, client success, and partnership development, positioning the stores as high-performing revenue centers.• Developed and led a high-performance team by hiring and training 22 top-performing employees, implementing an optimized onboarding program, and coaching staff in sales and customer success tactics, resulting in consistent revenue goal attainment.• Oversaw full-scope operations from inventory management to sales forecasting, improving operational efficiency and client satisfaction while driving profitability and aligning day-to-day functions with revenue targets.• Established strategic partnerships with local colleges and sports departments, generating $60K+ in recurring membership revenue, showcasing the ability to build strong, impactful collaborations that drove sustained business growth.

Led a team of 20 to elevate the guest experience, optimize revenue streams, and strengthen community partnerships, achieving exceptional results across customer satisfaction, profitability, and brand visibility.• Increased net profit margin by 15% within a $4M budget by implementing strategic cost-saving measures and optimizing operational efficiency without sacrificing service quality, reinforcing a sustainable profit model.• Drove a 95% booking rate and a 15-point NPS increase by enhancing guest service processes and leading a high-performing, customer-focused team to meet and exceed client satisfaction goals.• Boosted occupancy from 72% to 98% over nine months through cross-marketing with local businesses, maximizing regional engagement and significantly increasing brand loyalty and visibility.

Georgetown, Tx, Us

Built a strong client base and consistently exceeded sales targets by delivering personalized service, fostering customer loyalty, and driving revenue growth through retail and service upselling.• Built a loyal client base within six months by focusing on personalized service and creating a memorable customer experience that drove repeat business.• Exceeded corporate sales targets quarterly by successfully upselling products and services, demonstrating strong retail acumen and a customer-centered approach.• Attracted and retained new clients through effective word-of-mouth marketing and reputation-building, establishing Sport Clips as the preferred destination for men’s haircuts in the area.