Samantha Abrams Email and Phone Number
Samantha Abrams work email
- Valid
Samantha Abrams personal email
Hi, I'm Sam! I'm a Customer Support expert in the B2B SaaS industry, with two and a half years as a Customer Support Specialist and four years as a Customer Support Team Lead. I'm bilingual (Spanish) with notable experience solving complex issues for SMBs+ in North America, Latin America, Spain, and beyond. I'm known for my cutting-edge focus on acheiving customer satisfaction through genuinely empathetic communication. I raised the bar for NPS/CSAT expectations for HubSpot's LatAm-based customers in 2021 via my performance, and we've never looked back! I served as the founding Customer Support Team Lead for HubSpot's LatAm region, and helped build the location from the ground up, having onboarded and later worked with the first ever support reps in that region. I've helped our LatAm Support team grow from five people to nearly 200 in five years, and have onboarded and coached hundreds of new hires while exceeding Time To Ramp goals. Every summer since 2018, I take time out of my day job to spend two and a half weeks as a Resident Assistant at the Governor's Institute of the Arts, where I work tirelessly with my committed team to provide a life-changing experience for well over a hundred 15-17 year old artists from all over Vermont. Serving this community is one of the most special parts of my life, and I spend this time every year fully immersed in connecting with students deeply, providing learning opportunities, ensuring safety, and fostering the confidence of these amazing and talented teens as they grow into powerful and impactful adults who will make a difference in this world.
Hubspot
View- Website:
- hubspot.com
- Employees:
- 1
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Team Lead, Customer Support, North AmericaHubspot Nov 2024 - PresentCambridge, Massachusetts, Us
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Team Lead, Customer Support, Latin AmericaHubspot Dec 2020 - Oct 2024Cambridge, Massachusetts, Us
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Interim Manager, Customer Support, North AmericaHubspot Sep 2022 - Oct 2022Cambridge, Massachusetts, Us
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Senior Customer Support Specialist - Latam/SpainHubspot Apr 2020 - Dec 2020Cambridge, Massachusetts, Us
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Customer Support Specialist - Latam/SpainHubspot Apr 2019 - Apr 2020Cambridge, Massachusetts, Us
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Associate Customer Support Specialist - Latam/SpainHubspot Jul 2018 - Apr 2019Cambridge, Massachusetts, Us
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Resident AssistantThe Governor'S Institutes Of Vermont Jun 2018 - Jul 2024Winooski, Vermont, UsThe Governor's Institute of the Arts-Two and a half weeks every June-July, annually since 2018-2020 and 2021 were remote -
HostessHighland Kitchen Jul 2018 - Aug 2019
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BooksellerBarnes & Noble College Oct 2017 - Jun 2018Basking Ridge, Nj, UsAs a Bookseller I was responsible for conducting efficient and friendly transactions for all customers. This included textbook rentals and online orders. I was also responsible for organizing and shelving books, cleaning the store, answering phone calls and conducting special orders for customers. -
Post Graduate International Education InternBeloit College Jul 2017 - Jun 2018Beloit, Wi, UsI assisted the Office of International Education with all aspects of their department's responsibilities, including supporting international students, (prospective) study abroad students and international programming for the entirety of the campus. This included giving various presentations on study abroad to the entire first-year class, organizing and hosting events, attending conferences, assisting international students with any concern, undergoing SEVIS/DSO training, representing International Education during admissions events, publishing a weekly newsletter for international students, and organizing visitor itineraries, among many other tasks. -
Sports Center Front Desk Attendant & Office AssistantBeloit College Aug 2015 - Aug 2017Beloit, Wi, UsAs a front desk attendant, I was responsible for ID-checking every person who entered the building to ensure Beloit College affiliation or membership. I answered all questions regarding the Sports Center and Athletics Department, and helped to direct visitors. I maintained the equipment closet and facilitated rentals. As the Office Assistant (Summer 2017) I worked at the front desk inside of the Athletics Department, took phone calls, managed mail, did clerical work for coaches, and cleaned and maintained various spaces in the building, as well as athletic equipment.
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Spanish TutorBeloit College Oct 2016 - May 2017Beloit, Wi, UsLearning Enrichment and Disability ServicesAs a Spanish tutor, I tutored six students over the course of two semesters in beginner and intermediate Spanish. I tutored one-on-one as well as a three student group. I helped students think about their goals and create action plans to work toward meeting those goals. I assisted with all homework, papers, assignments and studying tasks, and helped students work on improving specific weaknesses. I helped all of my students to raise their grades.
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Head Manager, Women'S BasketballBeloit College Oct 2014 - Dec 2016Beloit, Wi, UsAs the Head Manager I assisted the coaches with all aspects of practices and games. I trained and scheduled new managers, kept statistics, ran the clock and scoreboard, assisted in drills, set up and took down equipment, communicated with players, and contributed to team camaraderie and focus. I also assisted with logistics such as ordering team meals.
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Laundry Worker And Volleyball Line JudgeBeloit College Sep 2013 - Oct 2014Beloit, Wi, UsI was responsible for washing the practice-wear and game uniforms for the basketball teams. This required meticulous maintenance to ensure that clothing did not become heat damaged. I also judged out-calls for NCAA Division III volleyball games, which assisted the referees. I maintained clarity and confidence in my calls despite frequent spectator interjection.
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Bilingual Childcare Provider & EducatorSelf-Employed Aug 2016 - Jun 2018CaI babysat for a dynamic family every week. I cared for three children while they ranged from 1-7 years old, as well as assisted in training a puppy. I was responsible for their safety and well-being, and also supplemented their homeschool curriculum through educational and artistic activities including Spanish language practice, song, dance, and creative thinking. I taught conflict resolution and emotion management. -
Professional SingerFirst Congregational Church Sep 2016 - May 2018I was responsible for attending rehearsal twice a week and performing at the service. I was required to learn music quickly and take direction. I was the second lead alto for the choir.
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Promoter Of Tourism And EventsVisit Beloit May 2017 - Dec 2017Beloit, Wisconsin, UsAs a member of the Visit Beloit "Go-To Crew" I was responsible for representing the City of Beloit at a plethora of events in and outside of the city. Usually working with one or two colleagues, I was responsible for driving our company van to various events, navigating directions, communicating with event coordinators, setting up and tearing down our equipment, and interacting with hundreds of people. I dealt with many customer service situations and gave advice/answered questions. I also was the photographer for two of our events, and helped maintain our Instagram account. -
Youth Shakespeare DirectorThe Chelsea Funnery Jul 2016 - Jul 2016As co-director of this summer program, I worked with two fellow directors to run a one-week summer program for 10-12 year olds. We designed and executed the curriculum, which consisted of acting games, physical fitness and community building. The students performed select scenes from a Shakespeare play for an audience at the conclusion of the program.
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Quality Assurance InspectorMold-Rite Plastics, Inc. Jan 2016 - Feb 2016Plattsburgh, Ny, UsAs a member of the Quality Assurance team, I was responsible for examining thousands of products for defects, imperfections and inconsistencies. I kept data on various variables including type of defect and number of defects per box. I took great pride in ensuring that Mold-Rite delivered nothing but the best products, as I conducted their final inspection before shipment. -
WaitressLa Casa Grande Jun 2015 - Nov 2015In this position I worked weekends and was expected to serve 4-5 tables simultaneously, including tables of over eight people. I provided excellent customer service and fulfilled special requests. I resolved problems quickly. I often communicated in Spanish with coworkers and some customers. -
Social Media & Marketing InternDowntown Beloit Association May 2015 - Aug 2015In this position I worked with three other interns to fulfill and design tasks for the organization. We conducted a survey of all downtown businesses regarding their needs and parking situations, which involved in-person and phone meetings with owners and managers, as well as regular email communication. We also conducted vendor and visitor surveys at the Beloit Farmers’ Market, one of the most highly attended markets in Wisconsin. We analyzed the findings of these projects, published an analysis review document, and presented results and our proposals to boards and committees. We also filmed, edited and published roughly 30 advertisements for downtown businesses utilizing iMovie, Facebook and YouTube. -
Store AssociateBethel Central Market May 2014 - Aug 2014In this position I was responsible for the general upkeep of the entire store. I cleaned and organized, shelved new products, pulled expired products, organized displays, and designed signage. I also operated the cash register, addressed special requests, operated the deli and meat slicer/grinder, and established a hot foods menu for which I prepared and served all dishes.
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Directing InternThe Chelsea Funnery Jul 2014 - Jul 2014As the directing intern, I spent two weeks conducting a summer teen Shakespeare ensemble with five professional co-directors. I helped formulate the curriculum, planned and led activities, participated in casting, and directed select scenes from the play to be performed by the students (The Tempest). I worked one-on-one with students in character development and memorization techniques. I also assisted with first aid situations and general regulation students' safety and well-being.
Samantha Abrams Skills
Samantha Abrams Education Details
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Beloit CollegeSpanish Major & Theatre Performance Minor -
343 LabsMusic Production
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Pontificia Universidad Católica De Valparaíso
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The Sharon AcademyHigh School Diploma
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The Governor'S Institutes Of VermontArts
Frequently Asked Questions about Samantha Abrams
What company does Samantha Abrams work for?
Samantha Abrams works for Hubspot
What is Samantha Abrams's role at the current company?
Samantha Abrams's current role is Customer Support Team Lead at HubSpot.
What is Samantha Abrams's email address?
Samantha Abrams's email address is sa****@****pot.com
What schools did Samantha Abrams attend?
Samantha Abrams attended Beloit College, 343 Labs, Pontificia Universidad Católica De Valparaíso, The Sharon Academy, The Governor's Institutes Of Vermont.
What skills is Samantha Abrams known for?
Samantha Abrams has skills like Acting, Singing, Dance, Directing, Youth Education, Customer Service, Social Media, Athletic Management, Spanish, English, Creative Writing, Percussion.
Who are Samantha Abrams's colleagues?
Samantha Abrams's colleagues are Brittany Altmann, Avinash Swaminathan, Jacob Wright, Bryan Schiefelbein, Chris Buonocore, Sanji Johari, Matthew Shassol.
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