*Formerly Concierge Preferred• Presided over a period of rapid expansion involving the implementation of key operating policies through a restructure of sales territories, optimized personnel deployment, monitoring of benchmarks, and adept utilization of Salesforce to effectively grow sales.• Drove substantial competitive advances as an organization including expanding the largest annual event—the Hospitality & Tourism Summit Chicago, as well as creating a Volunteer Committee of industry leaders to grow the Chicago Concierge Favorite Awards during tenure. • Guided the consultative sales process and directed a team developing customized packages for distinct client bases to enable market share increase and business development regarding visitors and tourism in Chicago; interfaced with meeting and event planners to enhance enterprise partner groups and private event business.• Managed multimillion dollar revenue and navigated a constantly evolving space by interfacing with the CEO, managing forecasting and budgeting, and analyzing key performance indicators (KPIs).• Served an instrumental role in the development, preparation, and rollout of a new line of products and services during transition to Ateema brand to penetrate new markets through rebranding and national growth.• Designed and executed a range of training materials to develop personnel and improve performance, while concurrently empowering high-potential individuals to assume expanded roles and achieve promotions.

• Leveraged robust sales acumen and sound experience prospecting, identifying, and winning new business to curate and grow a substantial pipeline, drive consultative sales, and trend at above goal (YTD).• Recognized as an agent of cultural change in the workplace by promoting effective collaborations with internal stakeholders and cultivating positive working relations by mentoring junior associates.

• Led an outside sales team comprising of eight members and managing several million of annual sales revenue involving coaching, training, and development to effectively sell the enterprise suite of products including SEO, SEM, websites, display ads, yp.com, and print; substantially increased market share gains of customer bases.• Redefined the team culture and motivated exceptional business results, leading the underperforming team to immense success by producing a substantial revenue delta to achieve over 100% to annual revenue goal. • Facilitated comprehensive training and development on the consultative process to enhance impact, ultimately improving new business results, customer retention YOY, revenue renewal YOY, and generating new business sales. • Successfully transformed the culture and results of an underperforming sales team at Dex Media through high-impact coaching and development efforts to improve overall sales YOY, increase digital sales YOY, and achieve 2nd in annual ranking of 45+ Chicagoland managers for revenue growth.• Developed monthly and annual revenue forecasts, monitoring both operational performance and larger industry development to appropriately align sales strategy and maximize competitive advantage.

• Manager of the Month Multiple Times• Achieved Company’s Highest Sales Award• Sales Force Certified• Google Adwords Certified• Relationship Selling • Digital Mastery Certification• Practical Sales Management (Steven Brown)• Management Operating Systems

• Oversaw ~10 inside sales representatives focused on selling suite of products, driving substantial growth to establish highest Midwest retention ranking, achieve a massive revenue increase, and earn ranking as #1 sales manager of 40+ district sales managers. • Adeptly navigated unforeseen circumstances by authoring a team-specific “accelerated marketing consultants program”, providing career development to enable promotion of 10 sales representatives ahead of expectation.• Implemented and trained employees on WebEx technology, leveraging new platforms to assist in telecommunication presentations by better visualizing the value proposition and winning new business.

*Formerly RH Donnelley• Employed sales expertise aimed at coaching and developing new hires in initial and subsequent field training, promoting company culture and empowering individuals with skills to achieve success within the company.• Served as the lead training manager for new inside and outside sales and marketing consultants across an eight-week program, ensuring a strong knowledge of both product offerings and systems to build dynamic teams.• Enabled implementation of a relationship selling technique designed for the company sales department, and led new hires through field training.

*Formerly RH Donnelley• Fostered strong relationships with new and exisiting customers, leveraging consultative sales approach to understand goal and business need, ultimately articulating advertising solutions that drove significant revenue gains. • Contributed immense impact and achieved a YOY revenue increase to earn the Distinguished Sales Award. • Operated in a leadership capacity as both a member of “Leadership Development Council”, as well as an official mentor for new hires to facilitate a seamless acclimation during onboarding and develop sales abilities.• Cultivated an in-depth understanding of the design and creation of advertisements, utilizing print and online yellow pages along with search engine marketing and online banner advertising.

• 100% proactive sales • 2005: Increased special negotiated Room Nights, increased special negotiated revenue, grew hotel sales by.• 2006: Increased Average Daily Rate at the Residence Inn, Increased average daily rate at the Courtyard.• Proactively identified, qualified and solicited group and corporate transient business through account and market penetration and saturation. • Managed the sales and marketing responsibilities for the Courtyard Renovation.• Responsible for developing and executing the Property Sales Review and strategic action plans for multiple hotels.

• Increased corporate business substantially in first year.• Grew sales in 2004 and 2005.• Achieved Golden Circle a top sales award.• Exceeded Hotel sales goals.