Project Manager for insurance claims.

Maternity Leave

• Input reports/estimates on to portal systems.• Solely Project Manager for one of our Insurance clients we are contracted with.• Comprehensive understanding of project management methodologies.• Liaise with Loss Adjusters and Claims Handlers and decide on a mutual agreement of the best way to proceed with specific claims. Find solutions on the best way to help the insured and complete the job effectively and efficiently. • Producing and delivering project documentation, e.g. user manuals and support. • Accurately identifying a clients key requirements.• Making the final call on decisions with Loss Adjusters on what we advise and do not.• Knowledge of asbestos. Knowledge of conducting Salt Analysis tests.• Travelling nationwide to meet with contractors for updates or training purposes.• Train all new members of staff joining the company.• Create scopes/estimates for building strip outs, costs of additional works, re-instatements and drying/cleaning processes.• Liaise daily via telephone and email with all our contractors and policy holders.• Open up business every morning.• Create and process final invoices for works finalised. • Adhere to SLAS (Service Level Agreements) for all contractors within a 24/48hour period.• Update all diaries, portal updates and contractors/clientele.• Update daily tracking forms and update excel sales sheet daily.• Liaise with Site Technicians daily and plan their daily rotas.• Liaising both internally and externally with contractors• Advance knowledge of CRM systems of all kinds.• Daily use of AutoCAD when creating estimates for the insurance group I project manage.• Run the office and clientele in line with the owner of the company.• Chase excess payments.• Create FMCs, Electrical usage forms and final reports.• Answer the telephone to all enquiries.• Followed health and safety in line with legislation.

• Input orders on to opera/CRM system.• Take orders and raise a confirmation form and send them to customers.• Raise purchase orders and send them to our suppliers.• Take orders/enquiries/quotes via phone and email.• Answer incoming calls.• Liaise with suppliers on price and final quantities sent out for orders.• Filing.• Raise complaint forms.• Update monthly tracking forms and update excel sales sheet daily.• In charge of credit control. Calling for payment dates and chasing late payers for payment.• Print monthly debtors report and check daily incoming payments against the report via online banking.• Raise and send solicitor letters for extremely late payers.• Do weekly and monthly stock checks.• Raise credit invoices and also progress delivery notes to invoices.• File all purchase invoices and check them against purchase orders for payment.• Input supplier invoices onto opera.• Send statements to customers and BRCs.• Send despatch confirmation emails and liaise with couriers for delivery.• Followed health and safety in line with legislation.

• Managed a team of 4/5 during the day and a team of 6/7 in the evening.• Companies who cannot afford an in-house sales team, would outsource to ourselves.• Worked with various companies from Linx Printing, World Wide Group Telecoms, The Linden Group, The Retention People and so many health clubs.• Opened up in the morning often when the Director was not in. Closed up every evening.• Set up work for day shift and evening shift.• Emailed/Called clients daily reports/updates.• Achieved personal and company targets to a consistent basis.• Organised staff commission.• Assisted in meetings/conferences with existent and new clients.• Followed protocol handling one on one reports and disciplinary action. (Verbal and written warnings).• Warm calling customers to sell products, services or collect valid information.• B2B Calling.• Targeted clients and arranged meetings with them, with the Director for potential new business.• Accurately and efficiently completed manual and electronic paperwork.• Handled staff holidays and time/pay sheets.• General daily work entailed Lead Generation, Data Cleansing, Appointment Booking, SMS Marketing, Inbound and Outbound calling.• Experience in gym equipment, gym systems, laser printers, telecoms, software systems, retention.• Followed health and safety in line with legislation

• Cold calling customers to find willing individuals to participate in a house to house collection on their street.• Cold/warm calling customers to see if they are willing to receive a donation envelope.• Worked as a team and individually to hit daily and monthly targets.• Assisted in entering raffle entries onto the database every 3 months when the lottery draw was active.• Assisted in distribution when short staffed to get all Donation envelopes out stuffed and written and sent out.• Followed health and safety in line with legislation.

• Represented TalkTalk signing up customers onto their telephone package.• Carried out direct marketing all over the county to meet strict targets.• Handled face-to-face customer enquiries in a polite professional manner.• Achieved company commission targets on a consistent basis.• Accurately and efficiently completed manual paperwork.• Followed health and safety in line with legislation.

• Worked as a member of a team providing high quality sales service within a call centre environment.• Handled customer enquiries in a polite and professional manner.• Cold called customers to sell products and services.• Achieved company commission targets on a consistent basis.• Accurately and efficiently completed manual paperwork.• Complied data for onward drafting to larger companies.

• Worked as a member of a team providing high quality sales and customer service.• Handled customer enquiries and orders for a comprehensive range of products.• Filed manual paperwork quickly and accurately.• Entered electronic data onto the company computer network.• Faxed orders to satellite areas as appropriate.• Adhered to health and safety regulations.