- The Ashley Gables Buckhead- Gables Brookhaven

-Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.-Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.-Maintains a balanced bank assigned by… Show more -Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.-Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.-Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.-Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible-Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.-Comply with Mandarin Oriental Work Rules and Standards of Conduct.-Work harmoniously and professionally with co-workers and supervisors.-Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Show less

I focused on communicating to our clients about our brand and communicating relevant information. Monitor the team's progress, identify shortcomings and propose improvements. Assist in the preparation and organizing of promotional material or events. -Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue-Understand fully the hotel amenities, packages and promotions-Generate and develop sales leads and contact potential… Show more I focused on communicating to our clients about our brand and communicating relevant information. Monitor the team's progress, identify shortcomings and propose improvements. Assist in the preparation and organizing of promotional material or events. -Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue-Understand fully the hotel amenities, packages and promotions-Generate and develop sales leads and contact potential clients to build business relationships-Produce quotations and written confirmation to all clients-Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads-Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessI have the ability too:•Proactive approach to meeting deadlines and targets•Excellent organisational and administration skills Show less