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Samantha Harper is listed as Senior Performance Manager at Midland Credit Management, an Encore Capital Group Company, a with 749 employees, based in San Diego Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Samantha Harper.
Samantha Harper previously worked as Director of Operations at Trendsource, Inc. and Senior Operations Manager at Trendsource, Inc.. Samantha Harper holds Culinary Diploma from Le Cordon Bleu _ North America.
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Operations Director and Talent Development Manager with 8+ years experience helping companies align Talent Development with Corporate Growth across Performance, Vendor, and Quality Management teams. • Managed simultaneous execution of projects for ten Fortune 100 clients with $20MM in revenue. • Exceeded revenue goal by 9% via five third-party legal vendors and launched key strategy to create additional $3MM revenue stream.• Designed organizational level Change Management plans to integrate teams based on IC strengths, rooted in robust data analysis showing a fundamental inefficiency across teams, and delivered positive financial gains by lowering operational costs.• Established KPIs and performance reporting for two new ($12MM) revenue channels with simultaneous execution of operational manuals and first-line of defense monitoring.• Interwove Situational Leadership and Insights training to transform seven Junior Managers into Strategic Leaders within the organization.
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San Diego Metropolitan Area
Define KPIs and establish performance reporting for two new ($12MM) revenue channels with ongoing innovation in account prioritization and increased liquidation. Defined FLD Reporting and authored two internal Operation Manuals in support of new channel build out.Exceeded revenue goal by 9% via five third-party legal vendors and launched key strategy to create additional $3MM revenue stream.
San Diego Metropolitan Area
Oversaw daily client deliverables while leading CFT's of 5-6 stakeholders to: improve internal processes, mitigate conflict resolution and increase profitability by $200k.Redesigned Best Practices to exceed client deadlines with 20% lowered costs. Developed seven Jr Managers by aligning communication styles and creating collaborative benchmarks to successfully meet KPIs.
San Diego Metropolitan Area
Led Change Management of team restructures and crafted best practices for project management to lower costs 30% with improved client outcomes.Redesigned employee performance reviews to focus on measurable KPIs and clear competency expectations.Implemented budget forecasts and actuals reporting to validate sales projections and increase profitability 75% on future deliverables.
San Diego Metropolitan Area
Managed completion of over 20 simultaneous client projects including budgeting, deadlines, document governance via cloud, and resource management.Established cultural baseline through 1:1 interviews and integrated a historically isolated team by redesigning job functions, automating manual tasks, and cross-training initiatives. Team increased in employee retention and promotions on top of lowered payroll costs.Proactively updated company policy to mitigate legal risk and ensure full benefit protections for new parents.Redesigned on-boarding process to optimize new hire performance 250%.
San Diego Metropolitan Area
Restructured team of 12 FTE’s with data driven approach around budget and time management efficiency to lower team costs 15% and align tasks based on individual strengths.Led collaborative stakeholder initiative that lowered initial error rates on data reports by 20%.
Other employees you can reach at midlandcredit.com. View company contacts for 749 employees →
Andres Alvarado Barrantes
Colleague at Midland Credit Management, An Encore Capital Group CompanyGrecia, Alajuela, Costa Rica
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Ramandeep Singh
Colleague at Midland Credit Management, An Encore Capital Group CompanyNew Delhi, Delhi, India
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Ayushi Srivastava
Colleague at Midland Credit Management, An Encore Capital Group CompanyGurgaon, Haryana, India
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Pempa Dolma
Colleague at Midland Credit Management, An Encore Capital Group CompanySouth Delhi, Delhi, India
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Angad Katal
Colleague at Midland Credit Management, An Encore Capital Group CompanyGurugram, Haryana, India
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Amitanshu Giri
Colleague at Midland Credit Management, An Encore Capital Group CompanyDelhi, India
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Chris Smith
Colleague at Midland Credit Management, An Encore Capital Group CompanySan Diego Metropolitan Area, United States
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Shravan Agarwal
Colleague at Midland Credit Management, An Encore Capital Group CompanyGurugram, Haryana, India
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Ashish Sachdeva
Colleague at Midland Credit Management, An Encore Capital Group CompanyGurgaon, Haryana, India
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Nikesh Kumar
Colleague at Midland Credit Management, An Encore Capital Group CompanyDelhi, India
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Quick answers generated from the profile data available on this page.
Samantha Harper works for Midland Credit Management, an Encore Capital Group Company.
Samantha Harper is listed as Senior Performance Manager at Midland Credit Management, an Encore Capital Group Company.
Samantha Harper is based in San Diego Metropolitan Area, United States while working with Midland Credit Management, an Encore Capital Group Company.
Samantha Harper has worked for Midland Credit Management, An Encore Capital Group Company and Trendsource, Inc..
Samantha Harper's colleagues at Midland Credit Management, an Encore Capital Group Company include Andres Alvarado Barrantes, Ramandeep Singh, Ayushi Srivastava, Pempa Dolma, and Angad Katal.
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Samantha Harper holds Culinary Diploma from Le Cordon Bleu _ North America.
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