Apac In-Market Product Manager
Current
Aug 2022 - Present
AeroLeads people directory · profile
Samantha Lim Email & Phone Number
Business Consulting | Lean Six Sigma Green Belt | Scrum Master | Business Process Modelling & Design | Business Analysis |
at
FINEOS
1 work email found
@fineos.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Consulting | Lean Six Sigma Green Belt | Scrum Master | Business Process Modelling & Design | Business Analysis |
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Samantha Lim? Overview
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Quick answer
Samantha Lim is listed as Business Consulting | Lean Six Sigma Green Belt | Scrum Master | Business Process Modelling & Design | Business Analysis | at FINEOS, a company with 686 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at fineos.com and a matched LinkedIn profile for Samantha Lim.
Samantha Lim previously worked as APAC In-market Product Manager at Fineos and Senior Business Consultant at Fineos. Samantha Lim holds Bachelor Of Arts (B.A.), Communication And Media Studies from Macquarie University.
Company email context
Email format at FINEOS
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{first}.{last}@fineos.com
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Profile bio
About Samantha Lim
I’m a Senior Business Consultant with a strong process improvement and business analysis background in the Financial Services industry. I started my career in the Financial Service industry managing Group Insurance claims in CommInsure and found my passion in process improvement along the way. I believe everything is a process and I’m always on the lookout for the next continuous improvement opportunity whether it be at work or in my everyday personal life. My process improvement mindset and life insurance background has enabled the simplification of complex claims processes that have improved both customer experience and staff morale. Following my passion for process improvement, my intellect curiosity led me onto my Lean Six Sigma journey to becoming a Productivity Manager delivering productivity results through DMAIC and Design Thinking Methodologies whilst building productivity capability and enhancing the culture of Continuous Improvement.In my current role as a Senior Business Consultant, I work with leading Insurers in Australia to simplify their claims process to enable positive customer experience. Outside of work, I enjoy baking and cake decorating. I look forward to my kids birthday every year with the first draft of the cake completed at least three months in advance. Every element is meticulously planned including the timeline from buying the ingredients to putting the finishing touches. I get great personal satisfaction from seeing a job well done.Area of expertise: Business Consulting | Lean Six Sigma Green Belt | Process Improvement | Productivity | Business Analysis | Scrum Master | Process Design | Business Process Modelling (ARIS) | Technical Writing | Procedure Development | Stakeholder Management | Design Thinking | Life Insurance Claims Management | General Insurance Claims Management.
Listed skills include Business Process Improvement, Claims Management, Business Process Analysis, Technical Writing, and 9 others.
Current workplace
Samantha Lim's current company
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Fineos
9 roles
Samantha Lim work experience
A career timeline built from the work history available for this profile.
Senior Business Consultant
As a Senior Business Consultant, I work closely with the clients to understand their business process and provide advice on how to best utilise FINEOS’ application to improve the end to end claims management process whilst promoting industry best practice that meets the Code of Practice.Key Achievements: Successfully lead and delivered a Claims.
Oct 2018 - Aug 2022
Productivity Manager (Known As Productivity Practitioner)
As a Productivity Manager, I'm responsible to deliver productivity results through Lean Six Sigma, Problem Solving, Business Acumen, Stakeholder/Change Management and Project Management whilst building productivity capability and enhancing the culture of Continuous Improvement. Key Achievements: Mitigated a key person dependency risk of a highly manual.
Dec 2017 - Sep 2018
Senior Technical Writer
Accountable for the development, review and delivery of claims guidelines ensuring claims best practices and guidance documented aligns with CommInsure's Claims Philosophy and the Life Insurance Code of Practice. Key Achievements: Delivery of 10 Life Claims Guidelines during the required timeframe | Facilitated gap analysis workshops and achieved a unified.
Mar 2017 - Dec 2017
System And Process Governance Manager
Accountable to identify opportunities to improve claims processes and system functionality to deliver improved customer and financial outcome, improve productivity and reduce risk. Key Achievements: Reduced the end to end process time to complete a payment refund from 5 hours to 40 minutes and delivered $27k of benefits | Implemented 6 Continuous.
Apr 2014 - Mar 2017
Subject Matter Expert
SME representing Wholesale Life Claims for Claims Transformation project working with Business Consultants from the vendor (FINEOS) to identify business requirements and define the solution. Also accountable for user acceptance testing and delivery of all Standard Operating Procedures to ensure successful roll out of the new Claims Management System.Key.
Jan 2013 - Jul 2014
Senior Case Manager
Management of a portfolio of Wholesale Life, Terminal Illness, Total and Permanent Disablement and Income Protection claims ensuring the right decision is made in a timely manner. Key Achievements: Contributed to the successful retention of one of the biggest industry fund | Winner of the Managing Director quarterly award 2009 and nominated for the CEO.
Sep 2010 - Dec 2012
Case Manager
Dec 2007 - Sep 2010
Group Life - Specialist
Aug 2004 - Dec 2007
Team & coworkers
Colleagues at FINEOS
Other employees you can reach at fineos.com. View company contacts for 686 employees →
AD
Aoife Doyle
Colleague at FineosIreland, Ireland
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LK
Lokesh Kumar
Colleague at FineosNew Delhi, Delhi, India, India
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JH
John Heffernan
Colleague at FineosIreland, Ireland
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NF
Neville Fernandes
Colleague at FineosDublin, County Dublin, Ireland, Ireland
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EE
Efe Erike
Colleague at FineosDublin, County Dublin, Ireland, Ireland
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MB
Michelle Burgess
Colleague at FineosGreater Melbourne Area, Australia
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DA
Dawid Augustynowicz
Colleague at FineosGreater Sydney Area, Australia
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DJ
Devery Johnson
Colleague at FineosCanada, Canada
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FA
Fine Aluminium
Colleague at FineosSri Lanka, Sri Lanka
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SK
Sumit Kumar
Colleague at FineosBengaluru, Karnataka, India, India
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Aoife Doyle
Colleague at FineosIreland, Ireland
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LK
Lokesh Kumar
Colleague at FineosNew Delhi, Delhi, India, India
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JH
John Heffernan
Colleague at FineosIreland, Ireland
View →
NF
Neville Fernandes
Colleague at FineosDublin, County Dublin, Ireland, Ireland
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EE
Efe Erike
Colleague at FineosDublin, County Dublin, Ireland, Ireland
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MB
Michelle Burgess
Colleague at FineosGreater Melbourne Area, Australia
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DA
Dawid Augustynowicz
Colleague at FineosGreater Sydney Area, Australia
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DJ
Devery Johnson
Colleague at FineosCanada, Canada
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FA
Fine Aluminium
Colleague at FineosSri Lanka, Sri Lanka
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SK
Sumit Kumar
Colleague at FineosBengaluru, Karnataka, India, India
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3 education records
Samantha Lim education
Bachelor Of Arts (B.A.), Communication And Media Studies
Diploma Of Financial Services - Life Insurance
Lean Six Sigma - Green Belt
FAQ
Frequently asked questions about Samantha Lim
Quick answers generated from the profile data available on this page.
What company does Samantha Lim work for?
Samantha Lim works for FINEOS.
What is Samantha Lim's role at FINEOS?
Samantha Lim is listed as Business Consulting | Lean Six Sigma Green Belt | Scrum Master | Business Process Modelling & Design | Business Analysis | at FINEOS.
What is Samantha Lim's email address?
AeroLeads has found 1 work email signal at @fineos.com for Samantha Lim at FINEOS.
Where is Samantha Lim based?
Samantha Lim is based in Greater Sydney Area, Australia, Australia while working with FINEOS.
What companies has Samantha Lim worked for?
Samantha Lim has worked for Fineos, Commonwealth Bank, Comminsure, and Russell Investments.
Who are Samantha Lim's colleagues at FINEOS?
Samantha Lim's colleagues at FINEOS include Aoife Doyle, Lokesh Kumar, John Heffernan, Neville Fernandes, and Efe Erike.
How can I contact Samantha Lim?
You can use AeroLeads to view verified contact signals for Samantha Lim at FINEOS, including work email, phone, and LinkedIn data when available.
What schools did Samantha Lim attend?
Samantha Lim holds Bachelor Of Arts (B.A.), Communication And Media Studies from Macquarie University.
What skills is Samantha Lim known for?
Samantha Lim is listed with skills including Business Process Improvement, Claims Management, Business Process Analysis, Technical Writing, Group Insurance, Change Management, Procedure Development, and Productivity Improvement.
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