Part-time Store Clerk (Seasonal)

Courses Include;Applied Statistics (MTH 126)Fundamentals of Events Management (HTM255)Assessment of Prior Learning (Petitioning for 24 academic credits)

Courses include;Business Communications (BUS270)Ethics (PHL104)Operations Management (BUS325)Managerial Accounting (ACC185)

Customer ServiceAnswering PhonesLearning/ Retaining knowledge of featured artists.Demonstrated Excellent SalesmanshipGreeting customers and answering any/all questions about the artists and their’ pieces. Theft detection and prevention.OpeningClosingKey holder CleaningWrapping fragile art pieces for storage and/or after a sale.Cash outsRecording daily sales.

The time spent with this company, enabled me to enhance my skills and learn the industry of Natural Health, while experiencing business operations from the ground up. In April 2010 I was hired as a part-time cashier. Quickly after displaying my skills and initiative, I was promoted to a full-time employee; taking on more responsibilities with each step up;  May 2010; Promoted to Maintenance & Systems Coordinator, & Closing Shift Leader. April 2011; Promoted to Assistant Manager, Buyer, & Maintenance Manager.  October 2012; Promoted to Night and Weekend ManagerMajor Responsibility;• Managed night and weekend staff & operations.• Illustrated an excellent level of customer service, and tactful resolution to customer complaints.• Directed maintenance staff, and managed general store supply inventory.• Established a purchasing system for designated product lines; planning, controlling, & budgeting.• Responsible for inventory adjustments and daily sales data input on a P.O.S system.• Performed Daily Sales Reconciliations/ Close-Out Reports/ Deposits & BankingOther;• Assessed, developed, and implemented new procedural systems. (Cross-Trained Store-wide)• Improved store’s overall efficiency, and elevated the customers shopping experience.• Collaborated with Management Team on store events, executing the logistical coordination. • Efficiently executed receiving, pricing, stocking, coding, and stock rotations tasks.• Researched independently for product knowledge in sales.Attended Natural Foods Expo East in Boston, as a Buyer for Common Crow Natural Market, 2011Attended Luncheon for Business Women of Cape Ann aboard the Lannon Schooner, 2012Attended Management Seminar Training from Impact Skills Set, Inc., 2013-2014In addition to the valuable knowledge gained, I built strong customer relations developing connections within the local community that will last a lifetime.

December 2007-March 2008 - - Part-Time, Night Position (Housekeeping).March 2008- April 2010 - - Full-Time, Day Position (Housekeeping/ Nanny).April 2010 - September 2011 - - Part-Time, Day Position (Housekeeping).

• Responsible for closing shift and daily breakdown.• Reconciled lottery reports, register close outs, and mid-day shift change.• Authorized as a key holder to store and safe. Responsible for money drops and deposits• Participated in ordering and daily report input on an analog sale system.• Trained in receiving, pricing, and stocking store inventory.• Product knowledge includes; Wine, Lottery, and Spirits.

This was a substitute position; on-call availability• Managed Front Desk communications to entire facility.• Secured entrance and client confidentiality. • Memorized names, faces, and time-sensitive information quickly.

• Sales• Register• Holiday/ Gift Wrapping• Merchandising (Shelves & Window Displays)• Inventory Adjustments & Receiving• Trained on costs, mark-ups, & pricing• Responsible for deposits & sales reconciliations• Performed sales close-out reportsAssisted coordination of 2 Sidewalk Bizarre tables (Summer Outdoor Fair & Blow-out Sales)

• Sign-up Pitch Sales *Achieved Store's Highest Weekly Total• Sign-up Rewards Pitch Sales * Achieved Store's Highest Weekly Total• Floor Sales• Electronic Sales (including; Gaming Consoles, Portables, & Accessories)• Music & Movie Sales• Memorizing product placement/ Product Alphabetizing