Leading a team of 45 direct reports. Working alongside a team of department managers to ensure the smooth running of store operations. Overseeing all elements of the customer journey from beginning to end, which includes checkouts, necessary price changes and operating the petrol station, as well as monitoring customer satisfaction through our CSAT scores. Taking responsibility for elements of safe and legal process and FM reporting, scheduling and keeping team training up to date. Providing training and coaching to colleagues, not only within the Customer Experience team but with the wider store team.

Responsible for the full operation of my store and the people who work there. Led a team of 15 colleagues and 3 managers. Responsibilities included scheduling, training, maintaining stock levels, pushing sales opportunities and meeting KPIs, as well as the people management elements, such as holiday planning, absence and disciplinary process. Designated Premises Supervisor.

Store Supervisor in Training from September 2016. Signed off in January 2017.

Customer service, inventory management, cash handling, running the store bakery.

Managing a team, counting cash, balancing stock, dealing with complaints.