Samantha Williams Email & Phone Number

Charlotte, NC, US

Hartsville, SC, US

Lead newly formed department responsible for leveraging digital technology to drive transformation across Sonoco including investments and innovation in the areas of customer experience, industry 4.0, smart manufacturing, commercial excellence, and global business services.

Hartsville, SC, US

Create CX and digital teams from inception through to value creation across global, complex business (approx. $7B). Manage complete commercial, customer (CX), and employee (EX) journey across technology landscape. P&L management, build and lead motivated team with exceptional results, strategy/ roadmap creation, executive alignment & buy-in, solution.

Boston, MA, US

Customer & Employee Experience Council Member Leader. Sharing insights on Digital Transformation and Customer Experience with Forbes Technology Council, an invitation-only organization for successful senior-level technology executives.

Tampa, Florida, US

Washington, D.C., US

Charlotte, NC, US

A key business partner to the division president and his leadership team with direct responsibility to drive business outcomes through technology. Provide thought leadership, management and oversight of all technology solutions, accountable for all related investments, including digital transformation & innovation initiatives for division. Core focus on.

Stockholm, SE

• Single IT point of contact for Sales, Marketing, Service, and Customer Service business groups. Work with business leaders and executive teams to define & prioritize all IT demand, ensure the business and IT are.
• Proven Change Agent: Established new Relationship Management department. Developed process, procedures, and key relationships with key business partners to ensure success for both the business and IT. Established new.
• Trusted Business Partner: A result of the strong relationships built and trust earned, IT is now considered a valuable contributor, invited to be involved early on in strategic planning with business, and if.
• Laser-focus on ROI: Ensure that we (IT) are aligned and working on the things that matter most. Created a new ESA product in SAP CRM that resulted in more than 150% revenue growth while simultaneously creating.

Monroe, NC, US

• Manage global IT project portfolio for all customer-facing efforts. Led internal and external teams through all phases of multiple & simultaneous large-scale, complex projects, including: implementation of field.
• Managing Complex IT Portfolio: Manage new global website, including 15 regional sites with 8 languages, across the Americas, Europe/Middle East, and Asia with keen focus on the customer’s experience.
• Innovative Solutions: Responsible for implementing a field service system driven by product S/N, with a considerable amount of products that were not yet serialized. Designed a solution to accommodate for products with.
• Develop Team Members: Focused effort to help my team develop professionally with proven results. Developed and motivated team members. Led training sessions, built user guides, one-on-one coaching.

Charlotte, NC, US

Field Service Implementation Project @ Tyco | Scott Health & Safety

Vélizy-Villacoublay, FR

• Led define, deployment, and support activities in the Americas region for the Services and Expense streams, including PeopleSoft modules: Proposal Management, Project Costing, Program Management, Resource Management.
• Managing Complex Projects: Lead Latin American implementation through full cycle deployment. Scope included Travel & Expense and Project Costing Modules for Dassault locations in Brazil, Mexico, and Argentina.
• Collaborating with End Users: Brainstormed with expense and payroll groups to identify gaps and leverage People Soft functionality to work with ADP. Reduced expense payment processing time by 50% without any.
• Creating Custom User Tools: Significantly reduced Expense to General Ledger reconciliation process from 35 hours to 15 minutes while improving accuracy by leveraging SQL and PS query.

Mclean, Virginia, US

Assigned to State of Delaware project in Dover, DE. Managed Billing and Accounts Receivable modules in a statewide public-sector PeopleSoft deployment effort. Served as key liaison between system users, management and technical support group. Provided high-quality deliverables, leadership, and knowledge transfer while adhering to aggressive project.

Paris, Île-de-France, FR

• Relocated the Accounts Payable, Accounts Receivable, and General Ledger departments from Auburn Hills, MI to Rochester, NY. Assumed all AP, AR, and GL operations smoothly, without any noticeable impact to our vendors.
• Managed top 30 suppliers
• Assumed resolution responsibility for all large disaster accounts
• Developed vendor relationships in an effort to resolve issues
• Renovated entire Consignment Process
• Recovered over $400,000 from vendors regarding consignment

Executive Education Program

B.S., Organizational Management