Samantha Williams Email and Phone Number
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I lead global digital transformations to help companies build and scale better experiences, tangible value, and sustainable solutions. I create teams that do this with agility, resilience, empathy, and results.THOUGHT LEADER | GLOBAL EXECUTIVE LEADER | DIGITAL TRANSFORMATION | CHANGE AGENT | STRATEGY | CUSTOMER EXPERIENCE (CX) | EMPLOYEE EXPERIENCE (EX) | IT | PROVEN TRACK RECORDAs the Global IT Leader of Digital at Sonoco, I'm driving innovative and value-adding solutions that create compelling experiences at quality, speed, and scale across critical focus areas, including, but not limited to: Commercial, Customer Experience, Employee Experience, Sales and Marketing, Supply Chain, Manufacturing, Finance, HR and Global Business Service (GBS) functions. I've been successfully leading digital transformation initiatives and programs for the past two decades, resulting in better experiences, tangible value, and sustainable solutions across a number of industries and markets.I thrive on helping companies find smarter, more efficient, and innovative ways to navigate through a challenging global landscape. My background allows me to blend business and IT/ Digital worlds seamlessly with a keen focus on growth and experience. I understand the incredible potential that exists when IT and the business can apply focused work effectively towards a common goal. For many years now, I've been helping companies find and leverage that connection. ---------------Samantha served as an Official Member of Forbes Technology Council from 2022-2024. She provides strategic thought leadership on: Digital Transformation | Customer Experience (CX) | Employee Experience (EX) | Digital Experience (DX) | eCommerce | Commercial Excellence | IT | Strategy | Agility | Agile | Change Management ---------------Served as an advisor for the Digital Marketing Program at The University of South Florida.
Sonoco
View- Website:
- sonoco.com
- Employees:
- 10
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Global It Digital LeaderSonoco Jun 2022 - PresentHartsville, Sc, UsLead newly formed department responsible for leveraging digital technology to drive transformation across Sonoco including investments and innovation in the areas of customer experience, industry 4.0, smart manufacturing, commercial excellence, and global business services.
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Global It Business Solutions Cx Leader (Cx/Ex , Digital, Sales, Marketing, Cpq, Otc)Sonoco Jun 2020 - Jun 2022Hartsville, Sc, UsCreate CX and digital teams from inception through to value creation across global, complex business (approx. $7B). Manage complete commercial, customer (CX) , and employee (EX) journey across technology landscape. P&L management, build and lead motivated team with exceptional results, strategy/ roadmap creation, executive alignment & buy-in, solution architecture, delivery execution, and tangible value creation. IT Senior Leadership team.
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Official Member | Cx/Ex Member LeaderForbes Technology Council May 2022 - May 2024Boston, Ma, UsCustomer & Employee Experience Council Member Leader. Sharing insights on Digital Transformation and Customer Experience with Forbes Technology Council, an invitation-only organization for successful senior-level technology executives. -
Advisory Council For The Digital Marketing ProgramUniversity Of South Florida Feb 2022 - Feb 2023Tampa, Florida, Us -
Advisory Council For Digital Marketing ProgramThe George Washington University Nov 2021 - Feb 2022Washington, D.C., Us -
Global Executive Director- It Business Partner & Solution Delivery LeaderSealed Air Corporation Mar 2016 - Mar 2020Charlotte, Nc, UsA key business partner to the division president and his leadership team with direct responsibility to drive business outcomes through technology. Provide thought leadership, management and oversight of all technology solutions, accountable for all related investments, including digital transformation & innovation initiatives for division. Core focus on technology and solutions tied to Sales, Marketing, Service, Customer Service, Customer Experience, Customer-facing solutions, Web, Digital Marketing, CRM, eCommerce, Digital transformation, Analytics, Smart Solutions, Connected Solutions. -
It Business Relationship Manager, Sales, Marketing, Service, & Customer ServiceElectrolux Jul 2014 - Mar 2016Stockholm, SeSingle IT point of contact for Sales, Marketing, Service, and Customer Service business groups. Work with business leaders and executive teams to define & prioritize all IT demand, ensure the business and IT are tightly coupled from a strategic perspective. Define clear business requirements, develop compelling business cases, secure support and funding, finally, aid in successful execution of IT demand as planned. Manage escalated and sensitive efforts as needed to drive successful outcome. Maintain solid understanding of the business strategy, processes, needs and wants in order to identify new opportunities for the business. •Proven Change Agent: Established new Relationship Management department. Developed process, procedures, and key relationships with key business partners to ensure success for both the business and IT. Established new methods of analyzing, reviewing and prioritizing incoming IT demand to reduce inefficiencies across IT. Worked with application leads to create new release management process with clear, consistent communication to business. Develop open communication channels, not just with IT, but across business departments and divisions that previously operating in silos. •Trusted Business Partner: A result of the strong relationships built and trust earned, IT is now considered a valuable contributor, invited to be involved early on in strategic planning with business, and if technology-related, often asked to facilitate and lead.•Laser-focus on ROI: Ensure that we (IT) are aligned and working on the things that matter most. Created a new ESA product in SAP CRM that resulted in more than 150% revenue growth while simultaneously creating operational efficiencies for business. -
Customer Experience Leader & Solution ArchitectScott Safety Jan 2010 - Jul 2014Monroe, Nc, UsManage global IT project portfolio for all customer-facing efforts. Led internal and external teams through all phases of multiple & simultaneous large-scale, complex projects, including: implementation of field service application with built-in Cognos data warehouse, a global website with 15 regional sites in 8 languages (www.ScottSafety.com), distributor portal, Salesforce, Contract Management, SharePoint and Oracle Live Chat. Full ownership over projects, enhancements, deployment process and maintenance. Managed vendor relationships and internal project teams. Mentored team members. Exemplary communication and presentation skills. •Managing Complex IT Portfolio: Manage new global website, including 15 regional sites with 8 languages, across the Americas, Europe/Middle East, and Asia with keen focus on the customer’s experience.•Innovative Solutions: Responsible for implementing a field service system driven by product S/N, with a considerable amount of products that were not yet serialized. Designed a solution to accommodate for products with and without S/Ns, while still mitigating the business risk, reducing processing time and improving customer satisfaction. Resulted in warranty cost reduction of more than 50%.•Develop Team Members: Focused effort to help my team develop professionally with proven results. Developed and motivated team members. Led training sessions, built user guides, one-on-one coaching. -
Senior ConsultantUnited Global Technologies Jan 2010 - May 2010Charlotte, Nc, UsField Service Implementation Project @ Tyco | Scott Health & Safety -
Peoplesoft Advisor, V.8.9, Esa Suite And Expense ModuleDassault Systemes Jul 2007 - Aug 2009Vélizy-Villacoublay, FrLed define, deployment, and support activities in the Americas region for the Services and Expense streams, including PeopleSoft modules: Proposal Management, Project Costing, Program Management, Resource Management, and Travel & Expense. Core member of a global organization. Determined business needs and developed global solutions. Served as key liaison between system users, management and technical support group. Oversaw Americas production support, implementation support, creation/maintenance of standard operating procedures, training materials and Sarbanes-Oxley compliance.•Managing Complex Projects: Lead Latin American implementation through full cycle deployment. Scope included Travel & Expense and Project Costing Modules for Dassault locations in Brazil, Mexico, and Argentina. •Collaborating with End Users: Brainstormed with expense and payroll groups to identify gaps and leverage People Soft functionality to work with ADP. Reduced expense payment processing time by 50% without any modifications to the system, while also improving accuracy and eliminating potential security risks.•Creating Custom User Tools: Significantly reduced Expense to General Ledger reconciliation process from 35 hours to 15 minutes while improving accuracy by leveraging SQL and PS query. -
Senior Peoplesoft Erp Consultant, V.9.0, Billing And Ar ModulesMaximus Jan 2007 - Jul 2007Mclean, Virginia, UsAssigned to State of Delaware project in Dover, DE. Managed Billing and Accounts Receivable modules in a statewide public-sector PeopleSoft deployment effort. Served as key liaison between system users, management and technical support group. Provided high-quality deliverables, leadership, and knowledge transfer while adhering to aggressive project deadlines. Gathered business requirements for 300+ state agencies, identified gaps, and developed related solutions. Managed BI/AR project team. -
AnalystValeo Jan 2001 - Jun 2002Paris, Île-De-France, FrRelocated the Accounts Payable, Accounts Receivable, and General Ledger departments from Auburn Hills, MI to Rochester, NY. Assumed all AP, AR, and GL operations smoothly, without any noticeable impact to our vendors or customers. Established procedures and guidelines in accordance with corporate policy and audit requirements. Key Contributions include:•Managed top 30 suppliers •Assumed resolution responsibility for all large disaster accounts•Developed vendor relationships in an effort to resolve issues•Renovated entire Consignment Process •Recovered over $400,000 from vendors regarding consignment•Co-designed Access database for Valeo to act as an interface between SAP and e-Commerce system (Access database was used by all US divisions of Valeo) •Trained Purchasing department in SAP, from a systems standpoint•Lead training for E-Commerce
Samantha Williams Skills
Samantha Williams Education Details
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University Of South Carolina Darla Moore School Of BusinessExecutive Education Program -
Roberts Wesleyan UniversityOrganizational Management
Frequently Asked Questions about Samantha Williams
What company does Samantha Williams work for?
Samantha Williams works for Sonoco
What is Samantha Williams's role at the current company?
Samantha Williams's current role is Global IT Digital Leader @ Sonoco | Driving Digital Transformation.
What is Samantha Williams's email address?
Samantha Williams's email address is sa****@****ion.com
What is Samantha Williams's direct phone number?
Samantha Williams's direct phone number is +198022*****
What schools did Samantha Williams attend?
Samantha Williams attended University Of South Carolina Darla Moore School Of Business, Roberts Wesleyan University.
What are some of Samantha Williams's interests?
Samantha Williams has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Samantha Williams known for?
Samantha Williams has skills like Cross Functional Team Leadership, Leadership, Process Improvement, Business Process Improvement, Program Management, Project Management, Business Process, Management, Sdlc, Change Management, Analysis, Business Analysis.
Who are Samantha Williams's colleagues?
Samantha Williams's colleagues are Kristopher Rodgers, Mba, Darrel Geiser, Ana Pereira, Philippe Choquet, Eric Bartlow, Allison Glock-Hultman, Michael Gibbs.
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