Samantha Fagan Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

As a Meeting Services Manager I am accountable to oversee the operations, programs, and personnel required to service meetings, conferences, seminars and conventions. My key achievements include:- Cultivated productive business relationships with Meeting Planners and corporate contacts in order to establish customer-specific service requirements and other support needed by event attendees and organizers- Created data-driven performance improvement plans by leveraging database management software and other technologies.- Prepared and presented accurate reports on budgetary requirements, and managed the project finance function, which included purchasing, acquisition, and fulfillment- Ensured the effective utilization of the equipment and materials required to support events- Delivered efficient and smooth operations at client events and ensured the consistent quality of services by conducting site inspections

Savannah, Georgia Area

In this role, I provide strategic direction, implement strategic plans that align with short- and long-term department and organizational objectives, and continually source opportunities to grow the number of production support options available in order to expand offerings to clients.Furthermore, I ensure the delivery of consistently superior service.My key achievements include:- Cultivated productive business relationships with Meeting Planners and corporate contacts in order to establish customer-specific service requirements and other support needed by event attendees and organizers.- Trained, managed, and inspired cross-functional teams, which included Support staff, Convention Sales Coordinators, and Destination Services Representatives- Spearheaded the delivery of enterprise-wide training sessions in new database management software- Created data-driven performance improvement plans by leveraging database management software and other technologies- Prepared and presented accurate reports on budgetary requirements, and managed the project finance function, which included purchasing, acquisition, and fulfillment- Ensured the effective utilization of the equipment and materials required to support events- Delivered efficient and smooth operations at client events and ensured the consistent quality of services by conducting site inspections

Savannah, Georgia Area

In this role I provided efficient support to the Director of Sales, the Midwest Sales Manager, and collaborated with the Destination Services Manager to deliver citywide conventions.Key responsibilities included administrative and service support as required, and the maintenance of stellar levels of customer service. I also contributed to the formulation and execution of sales strategies aimed at enhancing departmental productivity and efficiency.My achievements included:- Maintained the sales quota, and worked with groups nationally- Sourced leads, prepared bid presentations for National Sales Managers, and shipped the necessary materials- Conducted research into convention leads and hotel bookings in the assigned market, and achieved and exceed targets in terms of room night quotas, telephone calls, site inspections, lead room nights, and correspondence- Stayed well-informed of all hotels, attractions and services, both public and private, available in the area- Conducted client events and site inspections as required to ensure the achievement of personal and team sales goals.

As a Legal Secretary I provided support to Attorneys that handled a diverse range of cases throughout Maryland, including debt collection, bankruptcy filings, estate planning, divorce, personal injury, and workers' compensation cases.I produced information, coordinated case preparation, and maintained Attorney calendars. I also followed-up on delegated assignments, and knew when to act and when to refer matters to an Attorney.My achievements included:- Streamlined communications between clients and Attorneys and ensured the accurate development of specifications, contracts, as well as the stipulations of settlements- Engaged with a broad range of clients and consistently delivered a superior client experience in each interaction- Developed informative reports and professional presentation materials- Assessed, compiled, and presented reports, spreadsheets, and contracts

In this position I maintained professionalism in managing a high volume of internal and external communications, which included phone calls, and correspondence such as conventional mail and email.My achievements included:- Launched inter-department collaboration in order to streamline deliveries and materials needed for customer satisfaction- Used various Excel functions to generate detailed reports and to maintain data.

As a Guest Services Representative I maintained the Front Desk and Reception area in immaculate condition. I scheduled meetings, prepared conference rooms, and exercised independent judgment in the event of emergency situations.My responsibilities included the use of an automated system to generate reservations for government, and corporate clients as well as for individuals, and I also tracked and entered information on cash and electronic payments.In addition, I routed agreements, contracts and invoices accurately through the signature process.

Bachelor Of Science (Bs), Business Administration And Management, General

Associate Of Arts And Sciences (Aas), Management Development