Samantha Major Email & Phone Number

New York, Ny, Us

Manhattan, New York, United States

Directed workforce planning, customer retention, and customer service management for multiple locations.Assessed reports to evaluate performance, develop targeted improvements, and implement changes.Collaborated with technical and administrative teams to develop and implement successful corrective plans.Coordinate medical schedule for 20 staff members and patients.Overseeing the administration of insurance benefits and offering customer service to employees on their… Show more Directed workforce planning, customer retention, and customer service management for multiple locations.Assessed reports to evaluate performance, develop targeted improvements, and implement changes.Collaborated with technical and administrative teams to develop and implement successful corrective plans.Coordinate medical schedule for 20 staff members and patients.Overseeing the administration of insurance benefits and offering customer service to employees on their plansCoordinating any events or activities related to employee health and wellness.Developing long-term strategic plans for improving employee health and wellness in an organization using current research and best practices.Manage and process client invoices. Oversight of email correspondence on behalf of the company and medical professionals with external vendors and programs,encompassing cleaning services, building management, and IT vendors.Formulation of cost-effective strategies to enhance business operations.Creation and refinement of presentations, documentation, and meeting agendas.Management of employee onboarding and offboarding processes.Administration of office expenses, including budgeting and invoice processing. Vigilance regarding changes in regulations and industry best practices, necessitating policy and procedure adjustments as appropriate.Development and implementation of operational procedures to elevate productivity, compliance, and patient safety. Show less

Remote

Maintained a balanced and precise e-commerce budget to execute initiatives effectively. Fostered cross-selling of supplementary products and services through relationship-building and gained an understanding of customer business needs. Oversaw the work of an efficient administrative team, ensuring accurate sales, inventory, and order documentation. Aligned company objectives with customer outcomes, consequently increasing satisfaction.Communicated the progress of monthly and… Show more Maintained a balanced and precise e-commerce budget to execute initiatives effectively. Fostered cross-selling of supplementary products and services through relationship-building and gained an understanding of customer business needs. Oversaw the work of an efficient administrative team, ensuring accurate sales, inventory, and order documentation. Aligned company objectives with customer outcomes, consequently increasing satisfaction.Communicated the progress of monthly and quarterly initiatives to the internal team. Show less

New York, New York

Handled day-to-day shipping and receiving overseeing.Trained new staff on job duties, company policies and safety procedures for rapid onboarding.Developed criteria, application instructions, procedural manuals, and contracts.Conducted research to address shipping errors and packaging mistakes.Controlled location operational expenses and maintained budgets.Anticipated, resolved and prevented operating difficulties through successful policies.Led value-added customer… Show more Handled day-to-day shipping and receiving overseeing.Trained new staff on job duties, company policies and safety procedures for rapid onboarding.Developed criteria, application instructions, procedural manuals, and contracts.Conducted research to address shipping errors and packaging mistakes.Controlled location operational expenses and maintained budgets.Anticipated, resolved and prevented operating difficulties through successful policies.Led value-added customer service team that consistently over-delivered on customer expectations. Show less

Flatiron, New York