Smartsheet is a SaaS, cloud-based platform that helps teams and organizations plan, manage, collaborate, and report on work. While in this role, I have:- Scaled PMO operations by optimizing people, processes, tools, and systems to ensure a consistent experience and operational excellence.-Established and executed a formal strategy identifying business imperatives and tactical objectives, then mapped out optimal operations to reach desired outcomes.- Set and drove key performance indicators (KPIs) to ensure accountability and measure success against strategic goals.- Managed portfolio backlog and resource allocation to maximize project efficiency, resource utilization, and product adoption.- Developed and maintained a roadmap to guide portfolio prioritization and project/program execution.- Led and managed change initiatives, increasing awareness and adoption, ensuring seamless transitions and minimal disruption through effective communication, training, and stakeholder engagement.- Managed high-visibility, high-complexity projects with cross-functional teams by employing strong problem-solving skills to drive clarity from ambiguity and leveraging deployment and communications plans. Collaborated pragmatically and strategically with sponsors to earn trust and create a shared vision.

I spearheaded the creation and implementation of our department's first Project Management Office (PMO), establishing a centralized hub for project management excellence. By design, we empowered employees to contribute innovative project ideas, facilitating department scalability during rapid growth. By developing robust processes, methodologies, and a comprehensive deployment plan, we saw significant increase in project completions and successful outcomes. Establishing a steering committee comprised of senior leaders, we aligned project initiatives with company Objectives and Key Results (OKRs) and departmental goals, optimizing resource allocation and prioritization. Additionally, I championed training and development initiatives to equip project managers with essential skills, resulting in their effective execution and substantial contributions to project success.

Sharecare is a SaaS wellness app empowering individuals to manage all their health in one place.As Sharecare's first Sales Engineer I’ve crafted this role to fill the gap in relationship between sales and product/technology providing a stronger technical presence to prospective clients.• Led SaaS implementation projects, enhancing the implementation methodology, portfolio tracking, team resource optimization, and best practices playbook.• Build prototype configurations and present user experience (UX) demonstrations to prospects to influence buying decisions during the sales cycle.• Lead a team of sales engineers, project managers, and business analysts to provide technical support through the sales cycle.• Conduct a bi-lateral discovery between Sharecare and client to evaluate and confirm that our UX platform and product meets the prospect's requirements; assist with technical qualification for data ingest and extract, SSO and integration, and program configurations.• Partner with our sales department for go-to-market strategy; liaise with our product/technology architects and engineers throughout the proposal process to ensure proposals and statement of work (SOW) documents consistently contain all relevant and accurate information.• Create training materials for sales leads and sales engineers to enhance their knowledge on processes and product functionality and capabilities.

Responsible for implementing employer and health plan clients on the Sharecare platform while striving to create cross-functional process excellence.• Managed up to five client implementations simultaneously worth $20 million, managed end-to-end project plans for each, and hosted launch day war rooms and stakeholder communications.• Managed a net-new program identifying the go-to-market strategy for mid-market employer groups focusing on reducing cost and time while continuing to provide a quality member experience.• Established Sharecare’s product and technology Process Excellence Group to analyze, design, optimize, and standardize existing and new processes resulting in increased efficient workflows and quality assurance while reducing redundant work efforts.• Curated, delivered, and trained peers on detailed project and process documentation and templates to simplify and improve reliable productivity.• Built robust project artifacts including work plans, checklists, work breakdown structures, RACIs, communications plans, and dashboard reports to serve as proficient standards aiding project coordinators in managing projects and reporting to stakeholders.• Cultivated cross-departmental collaboration in a silo organization by establishing open communications forums allowing time for efficient problem solving on a regular basis.• Quickly became a forward thinking, reliable resource across the organizational for problem solving tactics on external client issues and internal process redundancies.• Consulted clients through recommended health programs, communications, and incentive structures for their employee benefit programs to create a culture of proactive wellbeing and lowering healthcare costs.

Collaborated with Sharecare on proposal management projects and provided consulting services to other companies, focusing on marketing and operational support.

I managed projects and solved problems to support the organization's ability to achieve strategic, financial, and time-based goals in marketing, sales, and account management operations.• Directed training cohorts and implemented beta programs to expose issues and established an effective feedback loop for product teams.• Deployed a one-stop-shop SharePoint site and configuration form to enhance employee collaboration and productivity; created detailed documentation and trained colleagues on usage and best practices.• Launched and managed the marketing integration work stream after Sharecare acquired Healthways, uniting the companies to produce brand strategy, organizational structure, internal and external communications, best practices, sales materials, and more.• Developed reports to track market trends and gain competitive advantage in the population health industry and presented to executive leadership team.

Healthways was acquired by Sharecare in July 2016. Healthways was a health and wellness engagement platform for Population Health that provided members with personalized resources to live their healthiest lives.• Established effective workflows and communications eliminating redundancy and increasing quality assurance by analyzing functional and technical issues in the proposal creation process.• Strategically led, on average, 3-4 projects simultaneously while building strong relationships with leadership and subject matter experts to improve sales/account management content and data accuracy.• Managed a time-sensitive, critical work stream with cross-functional teams to revitalize effectiveness and efficiencies of product operations and communicated final outcomes to the strategic client.

An organized woman juggling two children under six, a household, serving several local businesses, and supporting her husband running an information security firm. During this time, I provided solutions for local businesses, entrepreneurs, small businesses, and corporations to enhance project management, contract management, process improvement, marketing, and public relations.

UHS is a hospital and healthcare services company with a network of acute, behavioral health, and multi-specialty medical offices across the nation.I supported the UHS Behavioral Health Information Services (BHIS) Project Management Office (PMO) as it directed the organization's portfolio of projects.• Developed a Project Management class to train and coach employees how to manage portfolios and projects utilizing proven methodology.• Successfully closed several lingering IT projects, allowing the PMO to shift focus on new, high-priority work by organizing project schedules, reallocating resources and scheduling consistent project team meetings.• Created detailed project documents and process templates (project plan, meeting agenda/recap, project guides) on programs for repeatable success on future projects.• Trained and coached BHIS employees using webinars, one-on-one meetings, and quarterly classes on how to manage portfolios and projects to ensure efficient and effective workflows were applied.• Facilitated weekly meetings for executives and presented reports to communicate the company’s portfolio status.

Crisp Communications is a full-service advocacy, media, marketing, and events firm. Crisp Communications was previously known as AkinsCrisp Public Strategies.I created campaigns of media strategies, social strategies, and event strategies for local, regional, and national clients. • Developed myth-buster videos to improve a client's image and branding by capturing organic testimonials featuring real customers.• Expanded the book of business by successfully winning a request for proposal against several competitors by tailoring a campaign and budget specific to the client’s needs.• Simultaneously managed internal projects and external campaigns, ensuring consistent on-time and in-scope completion.• Served as vendor liaison to establish and maintain rapport resulting in long-term partnerships.• Created over 15 million electronic media impressions nationwide to drive Tennessee voters to the polls during a short-term, viral media campaign for the Tennessee Secretary of State’s office.

-Planned and executed the restaurant’s first sold-out party performing as the franchises biggest return on investment to date.-Recruited returning customers through strategic social media interaction.-Improved team communications by creating daily priorities, weekly recaps and conducting one-on-one meetings.

-Maintained store image and increased profits by managing a team of 30 employees.-Recruited the most new team members through a unique, personalized approach.-Acquired repeat customers by conducting personal, quality customer service interactions.

-Increased company revenue and raised brand awareness through strategic marketing tactics.-Met company goals by leading and training team members through specific marketing projects and activities.

I supervised a variety of events with the Event Manager to maintain rapport between artists, promoters and the venue and also assisted the Event Manager in meetings, reports and events to accomplish an overall success. I solely managed a crew for the 2010 Country Music Marathon concert, successfully organized 3 band performances and achieved desired event attendance though PR/marketing campaigns.

I volunteered to support the project manager in event planning and day-of coordination for numerous events in Middle Tennessee including the 2009 Music City Network Fan Club Concert Series for CMA week, and the 2009 Arts Immersion fundraiser for The Arts Council of Greater Nashville.

-Aided marketing coordinator to expand facility portfolio through new research and physician outreach.-Assisted in the re-launch of the marketing program by creating a project management plan with specific goals and milestones.