Samantha Evans Email & Phone Number

New York, New York, US

New York, New York, US

• Increase profitability through strategic resource allocation and project management, focusing on cost optimization and exceeding client goals
• Develop and implement standardized service delivery processes to ensure consistent client experience across all accounts
• Establish and hold accountability to KPIs across the company. Monitor key operational metrics and identify areas for improvement
• Implement time tracking and project management systems to optimize resource utilization and cost control
• Collaborate with Account Directors to manage client expectations, identify scope creep, and ensure service delivery within budget
• Improve the client onboarding process by developing training programs for Account Teams, Finance, and Dev Team, leading to increased client satisfaction

New York, New York, US

• Led and mentored a team of Account Managers, managing a portfolio of 20+ brands ranging from $2MM-$75MM in annual Amazon revenue
• Implemented project management practices for Account Managers, Supply Chain, and Creative Teams
• Developed data-driven brand growth strategies
• Analyzed trends and reports to optimize forecasting, media planning, and profitability
• Created and led training programs for continued growth of the client services team
• Standardized processes and ensured knowledge transfer within the team

New York, New York, US

• Managed a growing portfolio of established and high-growth brands, exceeding revenue targets
• Developed and implemented advanced account strategies to optimize campaign performance for larger clients with complex needs
• Mentored and coached junior Account Managers, fostering a culture of excellence and knowledge sharing within the team
• Negotiated and secured larger advertising budgets, demonstrating strong client relationship management and value proposition development
• Identified and implemented operational efficiencies to streamline processes and improve team productivity

New York, New York, US

• Developed and implemented e-commerce strategies
• Optimized PPC and DSP advertising campaigns
• Led creative strategy for product pages and brand content
• Increased organic sales through SEO research and copywriting
• Managed client relationships and support teams for strategy execution
• Prioritized tasks and balanced multiple brands

San Francisco, California

• Managed client accounts on Vendor and Seller Central
• Planned and executed all Amazon sales levers
• Updated client catalogs, monitored changes, and ensured data accuracy
• Conducted business analytics and ROI analyses

Dacono, Colorado, US

• Managed multi-channel e-commerce operations for startup and crowdfunding projects
• Optimized customer experience (CX) using CRM systems
• Implemented self-service solutions and communication protocols
• Led and managed a team of customer service contractors
• Oversaw end-to-end inventory management
• Proficient in e-commerce and operational tools

Centennial, Colorado, US

Centennial, Colorado, US

• Managed the HR Office as the first point of contact, triaging inquiries and ensuring efficient resolution
• Oversaw the employee badging system to ensure proper access control
• Streamlined the end-to-end new hire process (job offer through orientation), including background checks, verifications, scheduling, and I-9/E-Verify compliance
• Facilitated orientation for over 50 new hires monthly across two locations
• Educated new hires on company benefits, policies, and procedures
• Processed all personnel actions, status changes, and transfers

Columbus, Ohio, US

• District Trainer & Mentor - Trained new/underperforming store managers across region, boosting performance
• Led weekly conference for 14 stores and managed the district in the District Manager's absence, ensuring smooth operations
• Multi-Store Management - Led high-volume stores (Q4), demonstrating operational leadership in peak season
• Developed a Sales Leadership Team to manage the business independently, preparing them for promotions
• Analyzed business needs and created efficient staff schedules for a 60+ member team using Oracle Peoplesoft, controlling labor expense
• Motivated and coached a sales team to achieve top performance in a high-volume environment

New York, NY, US

• Built strong client relationships by providing exceptional service personally and by coaching and training a team of Beauty Advisors in consultative selling techniques to enhance customer experience
• Consistently achieved top performance, exceeding sales goals and growing sales beyond projections
• This required adding team members to effectively manage the increased workload
• Implemented and maintained effective schematics and visual merchandising strategies to optimize the cosmetics counter and the entire department, enhancing customer engagement and product visibility