Samantha Mclemore Email & Phone Number

North Carolina, United States

Dallas, Texas, United States

- Developed trusting relationships and provided “white glove” service to consumers, streamers and top spenders within our user community across BLK, Chispa, Plenty of Fish and other verticals.- Expert in live streaming with a deep understanding of monetization practices, social media marketing, customer service, community engagement, trust & safety issues, and industry trends.- Acted as a consultant for community management and engagement, ensuring efficient and courteous communication with a client-first approach through email, in-app direct messages, WhatsApp, Instagram, Twitter, TikTok and other channels using strategic communications.- Identified and promoted strategies for streamers to grow their following, improve content quality, and optimize monetization.- Produced, directed, hosted, managed and coordinated onsite events, UGCs, live events, performances and a direct to consumer live streaming show.- Enhanced the viewing and gifting experience for top spenders, ensuring their needs were met with a high level of satisfaction. Significantly contributed to 12.9% year-over-year increase in net cash collected.- Analyzed user data to provide actionable insights, driving the growth of the live streaming business.- Prepared weekly reports to inform management on streamer and top spender performance metrics.- Facilitated cross-functionally with Content, Product, Customer Success, Engineering, Legal, and Finance teams to achieve organizational goals.- Collaborated with marketing and design teams on ad deals and promotions, enhancing brand visibility and engagement.- Helped develop marketing plan, UGCs and concept of design for a new product and app.- Tested features and bugs for Quality Assurance.- Designed and consulted on moderation points, Terms of Service and Vendor impact for budgets.- Coordinated with other companies and brands for various ad deals and promotions, leveraging relationships to drive marketing initiatives and boost community engagement.

United States

- Protected the dating ecosystem by preventing fraudulent activity and enforcing Community Guidelines & Terms of Service for Match and Match Affinity.- Handled complex and intense moderation projects, ensuring community safety and policy compliance.- Conducted thorough reviews and investigations of reports on potential policy violations, efficiently managing escalated emails.- Detected and mitigated fraudulent activities, collaborating closely with Law Enforcement agencies when necessary.- Consulted on the creation and refinement of moderation guidelines, contributing to the design of user experience (UX) enhancements.- Worked cross-functionally with Community, PR, Legal, and other teams to ensure comprehensive policy enforcement and user protection.- Expertly utilized Zendesk to understand and summarize complex cases quickly and fairly.- Demonstrated strong multitasking abilities, efficiently managing large volumes of emails in a fast-paced environment.- Passionate about people and committed to maintaining a safe and positive community environment.- Successfully worked remotely, maintaining high levels of productivity and collaboration.- Great team player with a collaborative mindset, always ready to support colleagues and drive team success.

- Evaluated and responded to legal requests and inquiries from a diverse range of stakeholders, including rights holders, vendors, and creators, ensuring swift and appropriate action in accordance with Twitch's policies and guidelines.- Conducting training sessions, leadership, technical writing and quality assurance measures to enhance the team's understanding of operational protocols and improve overall performance.- Developing and documenting Standard Operating Procedures (SOPs) for the newly established department, thereby establishing a comprehensive framework for handling inbound copyright-related requests.- Incorporated expertise in the Twitch service ecosystem to navigate user-generated content and address emergent behaviors, enhancing the user experience and protecting the platform's integrity. Also trained machine learning and design.- Proactively mitigating sensitive community issues by leveraging initiative and existing frameworks, fostering a supportive and respectful environment within the community.- Managed multiple information flows and requests simultaneously, demonstrating proficiency in multi-tasking and prioritizing tasks effectively in a dynamic remote work setting.- Collaborated seamlessly with cross-functional partners, including teams in Legal, Trust & Safety, and Customer Experience to ensure cohesive and informed handling of inquiries and issues.

Irvine, California, United States

- Thoroughly reviewed and analyzed sensitive user-submitted reports to determine compliance with community guidelines and policies, ensuring a safe and empathetic online environment through moderation.- Proactively addressed sensitive community issues of Trust and Safety by implementing appropriate actions based on the severity and context of the reports, fostering a positive user experience.- Maintained an expert-level understanding of current policies, terms of service, trust and safety policies, site features, and internal documentation to ensure informed decision-making and adherence to organizational standards.- Expertly managed multiple information streams simultaneously, prioritizing tasks maximized productivity to meet many demands in a fast-paced remote work setting.- Worked closely with cross-functional teams to refine policies and improve reporting frameworks, contributing to a culture of safety and transparency within the community.

Education record

Education record