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Samantha Mcnutt is listed as Principal Complaints Coordinator at Capital One, a with 55043 employees, based in Clearwater, Florida, United States. AeroLeads shows a matched LinkedIn profile for Samantha Mcnutt.
Samantha Mcnutt previously worked as Senior Fraud Investigator at Capital One and Disputes Coordinator at Capital One. Samantha Mcnutt holds Master Of Education - Med, Curriculum And Instruction, 4.0 from Arizona State University.
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Savvy, exacting fraud investigator specializing in credit card account protection for Capital One and its customers. I have been able to transfer working knowledge and skills from past management, retail, training/education, and communication roles to uncovering and recovering fraudulent activity. I'm extremely passionate about finding efficiencies, presenting opportunities to leadership and funneling through training/coaching others on best practices. Recognized for consistently suggesting ways to save the company money and protecting customers. I'm known as someone who can be counted on.
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Clearwater, Florida, United States
Regulatory and Procedural Complaints Investigations specializing in identifying system breakdowns and risk-based issues. - Perform assessment of customer complaints. Summarize regulatory exceptions and potential UDAAP risk exposure. - Conduct root cause analysis and flag process or system inconsistencies to internal partners.
Tampa, Florida, United States
Perform complex investigations for both transactional fraud and identity fraud for high dollar cases. - Building relationships in other departments to meet the needs of the customer’s individual circumstance and to shape current processes which leave Capital One vulnerable to large fraud losses. - Assisted with 2 product launch/conversion (Walmart Oct 2019 and Menards Nov 2020) by leaning in with SME fraud knowledge by testing processes prior to agent communication or implementation, working anomalies/fallout process breakdowns and serving as fraud department POC. - Lead investigator for weekly audits on high balance fraudulent application cases marked as bank loss to identify agent errors and opportunities for policy improvements. Spinoff role; perform secondary investigation to validate agent's recommendation of loss prior to making final decision. - Traveled to 3 Capital One sites to train/uptrain agents working in the first level of transactional fraud queue.
Tampa, Florida, United States
Assist customers with transaction inquiries/fraud and dispute claims. Contact merchants via conference call in an attempt to resolve the issue immediately. Investigate account activity to identify dispute rights, fraud, or other account solutions. Adhere to Regulatory requirements; maintain extensive knowledge of Visa and MasterCard rules and internal systems. -- Recognized as top 5% performer for Q1, Q2 and Q3 for 2014.
Other employees you can reach at capitalone.com. View company contacts for 55043 employees →
Jayne Swarts
Colleague at Capital OneCovington, Louisiana, United States
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Ryan Shanahan
Colleague at Capital OneAtlanta, Georgia, United States
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Hao Li
Colleague at Capital OneRichardson, Texas, United States
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Danny Klindtworth
Colleague at Capital OnePeoria, Arizona, United States
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Irma Stewart
Colleague at Capital OneGlen Allen, Virginia, United States
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David Warne
Colleague at Capital OneRichmond, Texas, United States
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Deron Jeffery
Colleague at Capital OneDallas-Fort Worth Metroplex, United States
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Patricia Hobdy
Colleague at Capital OneWashington Dc-Baltimore Area, United States
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Sherrie Newkirk
Colleague at Capital OneUpper Marlboro, Maryland, United States
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Diane Christine Pelejo
Colleague at Capital OneQuinton, Virginia, United States
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Activities and Societies: Mentored students in their preparation of the Mock Trial Competition. Applied Project: The Socratic method
Activities and Societies: Center for Violence Prevention and Community Safety, Commission on the Status of Women Internship Maricopa.
Quick answers generated from the profile data available on this page.
Samantha Mcnutt works for Capital One.
Samantha Mcnutt is listed as Principal Complaints Coordinator at Capital One.
Samantha Mcnutt is based in Clearwater, Florida, United States while working with Capital One.
Samantha Mcnutt has worked for Capital One.
Samantha Mcnutt's colleagues at Capital One include Jayne Swarts, Ryan Shanahan, Hao Li, Danny Klindtworth, and Irma Stewart.
You can use AeroLeads to view verified contact signals for Samantha Mcnutt at Capital One, including work email, phone, and LinkedIn data when available.
Samantha Mcnutt holds Master Of Education - Med, Curriculum And Instruction, 4.0 from Arizona State University.
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