Throughout my time in the company I currently work for, I have gained extensive experience while steadily progressing my skills in technology. I aspire to become a UX Designer. Currently working as a Configuration Analyst in Application Support for Information Services, it sparked that User Experience is the perfect fit for my career path. I have been diligent in doing research on the many skills necessary in order to continue my growth. My degree in psychology has been beneficial in learning behavior and being able to communicate and understand the potential needs of users for each project at hand. I have started servicing as a freelancer for branding development that strengthens my confidence for potential work within a new environment. Also continuing my practice in web and application development to enhance my knowledge in the UX world which exercises my creativity and problem solving skills. I am looking to break standards of the tech-world and continue to show women that we are capable of being in the STEM community. All in all, I am a versatile individual who is capable of adapting to new environments and challenges that will help build my character and experiences in the field that I am passionate about. I thrive under pressure and find innovative ways to increase efficiency and productivity in any working environment.
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Co-FounderFat Butter CookiesNew York, Ny, Us -
Application Support Configuration Analyst IiElderplan Inc Jan 2023 - Present -
Application Support Configuration AnalystElderplan Inc Feb 2017 - Feb 2023MjhsConsistently exploring and uncovering new ways to better the software environment by utilizing agile development methodologies, research analysis and testing, resulting in the improved functionality of an application that allows users to work more efficiently.Communicate with a multifunctional team of Architects and Project Managers to assess current capabilities and identify high-level requirements to design resolutions for software configuration. Collaborate with vendors to provide optimal support for users, by conducting day-to-day analysis on the applications used within the company to create an effortless user experience.Provide custom configuration to effectively support a new way of working by creating a comprehensive workflow design that acts in accordance with all business requirements. As a result, worked as the Lead Analyst for the implementation of an application for the Appeals & Grievance Department and assisted the Quality Assurance Team through the testing process, to guide them in the direction of understanding the end-users potential needs.Perform application and system administration tasks while maintaining projects, workflows, and security through permissions and users for applications such as Atlassian JIRA. -
Par-Reconsideration CoordinatorElderplan Inc Jun 2015 - Feb 2017MjhsProcessed written appeals from Providers to ensure all demands were finalized with compliant responses in a timely manner.Constructed a guide to inspire fellow colleagues on preparing and analyzing casework for a more informative determination for Providers, resulting in a 60% increase of completion on a monthly basis and concluding with 90% reported to CMS (Center of Medicare and Medicaid Services).Proactively managed project reports by tracking trends within the system and documenting the results to formulate tools for enhanced resolutions. The model created is now used as a template to conduct similar investigations.experience. -
Appeals And Grievance Specialist & CoordinatorElderplan Inc Nov 2013 - Jun 2015MjhsSpecialist 2013-2014Coordinator 2014-2015Achieved high-level member satisfaction by providing guidance on how to access their benefits, physician, and facilities; resolving claim issues with copayments/coinsurance; and providing guidance in navigating their plans.In a fast-pace medical working environment, delivered outstanding verbal and written correspondences, grievances and appeals within the given time-frames without losing performance quality.Worked with a variety of internal and external teams to provide support for members who have personal health related concerns. -
FounderCelebración Co. Sep 2021 - PresentBrooklyn, New York, United StatesDesign and execute overall visual architecture (all photography, graphics, products and visual storytelling) to create a cohesive brand identity, with the use of Adobe Photoshop, Illustrator, InDesign and more.Actively research technical knowledge and extract insights to enhance my understanding of the visual landscape.Manage business affairs and customer relations to ensure seamless and amiable operation and perception of brand. -
Co-Founder / Head Of Design & PhotographyThe Blooming Union May 2019 - PresentBrooklyn, NyLead and execute design process for all products.Capture all lifestyle and product photography for releases.Create all social media assets incorporating branding and other elements. -
Sales AssociateSephora Sep 2012 - Oct 2013Greater New York City AreaMaintained great customer service. Established lasting customer relationships. Generated and processed sales. Maintained and organized sales floor. Completed customer purchases via register. Provided insight on products the customers had interest in.
Samantha Sales Fletcher Education Details
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Psychology -
Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Samantha Sales Fletcher
What company does Samantha Sales Fletcher work for?
Samantha Sales Fletcher works for Fat Butter Cookies
What is Samantha Sales Fletcher's role at the current company?
Samantha Sales Fletcher's current role is Co-Founder.
What schools did Samantha Sales Fletcher attend?
Samantha Sales Fletcher attended Brooklyn College, Farmingdale State College.
Who are Samantha Sales Fletcher's colleagues?
Samantha Sales Fletcher's colleagues are Danielle Torres, Tanya E. Cedeño, Cpcs, Mercede Chen, Yelena Nekrasov, Robert Bennett, Lucy Zhao, Pmp, Kenyon Partlow Sr.
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