Samantha Sales Fletcher Email & Phone Number

New York, Ny, Us

Mjhs

Consistently exploring and uncovering new ways to better the software environment by utilizing agile development methodologies, research analysis and testing, resulting in the improved functionality of an application that allows users to work more efficiently.Communicate with a multifunctional team of Architects and Project Managers to assess current capabilities and identify high-level requirements to design resolutions for software configuration. Collaborate with vendors to provide optimal support for users, by conducting day-to-day analysis on the applications used within the company to create an effortless user experience.Provide custom configuration to effectively support a new way of working by creating a comprehensive workflow design that acts in accordance with all business requirements. As a result, worked as the Lead Analyst for the implementation of an application for the Appeals & Grievance Department and assisted the Quality Assurance Team through the testing process, to guide them in the direction of understanding the end-users potential needs.Perform application and system administration tasks while maintaining projects, workflows, and security through permissions and users for applications such as Atlassian JIRA.

Mjhs

Processed written appeals from Providers to ensure all demands were finalized with compliant responses in a timely manner.Constructed a guide to inspire fellow colleagues on preparing and analyzing casework for a more informative determination for Providers, resulting in a 60% increase of completion on a monthly basis and concluding with 90% reported to CMS (Center of Medicare and Medicaid Services).Proactively managed project reports by tracking trends within the system and documenting the results to formulate tools for enhanced resolutions. The model created is now used as a template to conduct similar investigations.experience.

Mjhs

Specialist 2013-2014Coordinator 2014-2015Achieved high-level member satisfaction by providing guidance on how to access their benefits, physician, and facilities; resolving claim issues with copayments/coinsurance; and providing guidance in navigating their plans.In a fast-pace medical working environment, delivered outstanding verbal and written correspondences, grievances and appeals within the given time-frames without losing performance quality.Worked with a variety of internal and external teams to provide support for members who have personal health related concerns.

Brooklyn, New York, United States

Design and execute overall visual architecture (all photography, graphics, products and visual storytelling) to create a cohesive brand identity, with the use of Adobe Photoshop, Illustrator, InDesign and more.Actively research technical knowledge and extract insights to enhance my understanding of the visual landscape.Manage business affairs and customer relations to ensure seamless and amiable operation and perception of brand.

Brooklyn, Ny

Lead and execute design process for all products.Capture all lifestyle and product photography for releases.Create all social media assets incorporating branding and other elements.

Greater New York City Area

Maintained great customer service. Established lasting customer relationships. Generated and processed sales. Maintained and organized sales floor. Completed customer purchases via register. Provided insight on products the customers had interest in.

Bachelor'S Degree, Psychology

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies