Office Manager/PA to the Joint Managing Directors of Bridgethorne Ltd.

Producing monthly data analysis and KPI Sales Reports, typing correspondence and maintaining electronic diary for MD. Consistently meeting tight deadlines.Maintaining and updating customer complaint reports for Service Director.Overseeing and liaising directly with the cleaning contractors on behalf of the Operations Director, reporting and resolving any problematic issues.Managing Reception area, training/delegating work to temporary staff.Making sure agendas, minutes and papers are issued on time and actions are followed up, especially for Customer Complaints. Consistently monitoring and reporting the stationery spend.Typing tenders, letters and minutes, successfully producing own correspondence.Part of the Health & Safety Audit team remaining proactive and tactful at all times.Arranging catering, meetings and conferences both on and off site.Collating and distributing training manuals for L3 products.Keeping the radiation badge report up to date and distributing badges quarterly.A GOOD TEAM PLAYER WITH A SENSE OF HUMOUR, STRENGTH OF CHARACTER AND A WILLINGNESS TO HELP OUT WHERE NECESSARY. Achievements: Used own initiative to take on extra duties including liaising with cleaning contractors and being part of the Health and Safety Audit team. Saved the company £1,500 in 2009 on stationery spend.

(as and when required)Running of the office and first point of contact for all clients.Assisting in the production and proof reading of advertisements before going to print whilst keeping to tight deadlines.Debt chasing via email/telephone communications.Developing and implementing robust processes such as good filing systems and reporting systems.Resolving and reporting on day-to-day issues.

Auditing social workers files and creating reports whilst following company procedures.Typing certificates, documents and minutes, mail merging letters/certificates.

Providing an administration service to the catering team in the restaurant