Samantha Neeson Email & Phone Number

Australia

Sydney, Australia

Key responsibilities:• Support the Procurement Governance Manager, Commercial leadership team and the Commercial Governance Committee strategic priorities and reporting objectives• Ensure alignment of committee agendas, minutes and associated governance papers• Collaborate with a broad spectrum of internal and external stakeholders across the cluster including TfNSW Executives, TfNSW Safety team, Sydney Trains worksite protection team, ICAC and Procure Group• Undertake periodic audits and perform compliance reviews with respect to procurement and commercial controls• Implement, review and monitor processes to ensure compliance with policy and procedures• Ensure team members are kept informed of and understand requirements and obligations pertaining to legislation, policy and frameworks• Develop and facilitate face to face training solutions to accomplish desired outcomes for example: Tender Assessment Committee (TAC) and Probity awareness• Maintain a training and compliance database in excel• Track and report-on breaches and address gaps in policy and procedure• Assess, make recommendations and initiate procedural and systematic solutions and enhancements to support the Branch and Section

St Leonards, Nsw, Australia

Responsibilities:• reviewing and evaluating business process implications regarding system requirements• assessing possible functional redesign• making recommendations for systematic solutions or enhancements • implementing policies and procedures to ensure consistencyKey Achievements:• Major participant and decision maker in a global project to improve and standardise quoting-related procedures worldwide. • Developed training plans, delivered demonstrations, and provided effective ongoing support relating to procedural changes, system enhancements and policy adjustments as a result of global, regional and local initiatives. All of this with limited disruption resulting in smooth integration and change management.

St Leonards, Nsw, Australia

Responsibilities:• driving processes to ensure revenue goals, operational results and metrics were met.• Conducting regular review of procedures and policies to ensure consistency, operational excellence and best practice across all maintenance renewal activities• performed a dual role as the regional (APJK) subject matter expert and process improvement lead (Regional Services Lead)Key Achievements:• Successfully deployed an inaugural APJK quote quality program. The introduction of a defined, consistent and measurable quality program assisted in identifying areas for process improvement and employee training as well as improving interactions and transparency between the operations and sales teams.• Project lead for implementation and deployment of ‘Salesforce.com’ regionally for the maintenance renewals business unit, with prime responsibility for initiating system enhancements, conducting process training, stabilisation activities and encouraging greater information sharing on common systems, procedures and accounts shared between internal teams.

St Leonards, Nsw, Australia

Responsibilities:• conducting all induction training, on-the-job coaching and mentoring of colleagues within the department, • deploying quality maintenance renewal quotations, support and reports to internal and external customersKey Achievements:• Established a reputation as the principal point of contact both locally and regionally for queries and instruction relating to maintenance contract operations and renewal processes, systems, pricing and policy by providing leadership, support, coaching and mentoring to colleagues and remote team members alike.• As an operational and systems subject matter expert frequently conducted cross-functional training sessions and acted as a change agent in combined workshops with collaborative internal departments. This resulted in improved process efficiency and superior information sharing on common systems, procedures and accounts shared across teams.

North Ryde, Nsw, Australia

Responsibilities:• maintaining the integrity of contracts and install base systems, • reconciling, analysing and validating accuracy of sales forecast, booking and revenue reports • acting as an interdepartmental liaison to ensure excellence in the booking and invoicing of both new product sales and maintenance renewals for a defined set of Enterprise accountsKey Achievements:• Led the design, development and maintenance of an in-house quote and invoicing database to support the A/NZ maintenance renewals business. This enabled the team to improve the turnaround time and quality of quote and invoice activities and led to enhanced and more accurate reporting.• Designed and produced an operations manual to support new-hire training and to serve as on-the-job reference guide for existing team. The manual helped to establish process consistency and increased autonomy and mastery across the team.• Provided superior service to internal Renewal Sales Team by maintaining the integrity of contracts and install base systems and by generating maintenance quotations of the highest quality.

North Sydney, Nsw, Australia

Responsibilities:• delivering superior sales support, contract management, customer service and reporting for a defined sales district • lifecycle management of EMC hardware and softwareKey Achievements:• Successfully inducted new staff and led the development of employees through orientation, new hire training and on-the-job coaching.• Provided superior customer service to distributers, resellers and end users, by maintaining the integrity of contracts and install base systems, and by generating quality warranty and maintenance summaries, invoices as well as effectively responding to product, support and service queries.

Melbourne, Vic, Australia

Responsibilities:• Reception duties• Customer Service• Document/ Contract duplication• Filing & Archiving• Internal correspondence• File update and maintenance• Miscellaneous General AdministrationKey Achievements:• Quickly learned office procedures and in-house programs.• Developed rapport and good relationships within a short period of time.• Was asked for by name to complete a second temp assignment at Interact Employment.

Tullamarine, Vic, Australia

Responsibilities:• Assist company Director• Maintenance of Mirenesse Website• Newsletter design• VIP club coordination• Customer sales and service• Warehouse despatch and stock picking• Credit card payment processing• Data entry and spreadsheet upkeep• Mail outs using mail merge• Management of incoming and outgoing mail and faxes• Purchase order, invoicing and statement generationKey Achievements:• Received positive feedback from customers regarding improvements and enhancements to monthly newsletter design.• Successfully maintained company website by developing the necessary skills to do so by way of self-learning.

Castle Hill, Nsw Australia

Responsibilities:• Assistant to the State Sales/ Divisional Manager• Maintenance of loyalty club portfolios• Design of various presentations and proposals• Customer sales and service• Maintenance of sales representative selling folders• Warehouse dispatch and stock picking• Data entry and spreadsheet upkeep• Mail outs using mail merge• Sorting of incoming and outgoing mail• Purchase order generation and processingKey Achievements:• Increased customer awareness, brand appreciation and loyalty to specific products and brands by establishing and maintaining a customer loyalty program.• Introduced and improved on existing office procedures, leading to improved efficiency and productivity both in the office and out in the field.• Successfully trained office junior, administrative staff and sales representatives.• Surveyed all staff members and produced an employee yearbook (2003) complete with personal profiles and photographs. This initiative had a positive effect on the interaction between and morale of both local and interstate employees.

Dural, Nsw, Australia

Responsibilities:• Customer Sales and Service• Opening and closing POS systems• Data Entry• Invoicing• Purchase Order generationKey Achievements:• Successfully trained new users of the internal system; B.rms in all four stores of the franchise group.• Sole responsibility for the administrative shutdown of Campbelltown store.• Devised and implemented procedures for improvements in paperwork flow.

Diploma Of Procurement & Contracting

Diploma Of Business Administration

12

Business Studies, Maths in Society, 3 unit English. 3 unit Society & Culture & Life Management Studies.