Company changed names in August of 2024; Formerly Children's Plus, INC.This role focuses generally on updating and adding book titles to the company website. Additional tasks vary from adding reviews from reliable sources to titles, creating lists based on state and national awards, and reaching out to vendors to confirm information. Working along side with our sales representatives and other departments is a daily expectation as well to ensure customers have access to correct and updated information when visiting the website for ordering.

This role focuses generally on updating and adding book titles to the company website. Additional tasks vary from adding reviews from reliable sources to titles, creating lists based on state and national awards, and reaching out to vendors to confirm information. Working along side with our sales representatives and other departments is a daily expectation as well to ensure customers have access to correct and updated information when visiting the website for ordering.

Being part of the Customer Specifications team, the role consists of communication - with customers, sales representatives and internal departments. The team is responsible for maintaining, updating, and occasionally confirming the customers preferences. This means knowledge of library system basics.

While in this position most of the tasks involved various reconciling practices. Communicating with vendors for the status of orders and anticipated publishing dates. Updating internal paperwork to reflect any important updates to said orders. Updates to orders may include tracking information and cancelling titles if approved.

• Responsible for pulling, correcting, updating, and maintaining various reports.• Assisting customers in locating files and correcting issues upon request.• Scanning material that requires files to be created, and sending the scans to appropriate teammembers to complete.• Efficiently editing files in their final state to ensure the customer is able to access them properly oras requested.• Transferring files from one server to another.• Releasing information for other departments to use - Researching any issues reported - Correct theissue and re-release the information• Tracking shipment information and confirming that notifications were sent for the orders sent -Researching what prevented a shipment to automatically generate a notification - Correct the issue,manually change the information in the file to ensure it reflects the confirmed ship date, and send amanually constructed notification to the customer.• Gathering midday information to report to supervisor and assistant-supervisor.• Input data from previous days production work - Report requested information to supervisor - Confirminformation provided is accurate and report it to the employee who submitted the paperwork if it iswrong - Crosscheck with automated report with manual entries to further ensure information providedis accurate - Transfer completed report from MS Excel to MS Access - Research and correct any issuesreported by the supervisor in regards to previous days production reports - Occasionally going backweeks.• File paperwork accordingly as tasks are completed.• Sort and distribute physical material to department members to complete.• Pull material from the warehouse to gather requested information for catalogers - Maintain theinformation acquired in spreadsheet• Maintain customer information stored on website used by team members company wide.

Followed customer established procedures to ensure the digital product was correctly updated.• Was able to locate common errors within files and correct them.• Able to read and understand procedures provided.• Managed multiple accounts on any given day, or week.• Assisted in completing project orders for customers as an account team member.• Worked efficiently with few issues and mistakes.• Managed and met various deadlines; daily, weekly, monthly and project related.• Required to meet goals set by the department supervisor, and building supervisor, as an individual,team member and department.

Set up appointments for staff members.• Ensured the monthly newsletter was constructed and sent out to the congregation members; bothphysically and digitally.• Kept office supplies stocked and reported when items were low.• Answered, and screened, calls through the day.• Gathered sermon material to be used in upcoming services.• Ordered and, occasionally, picked-up lunch for day time activities being hosted.• Constructed bulletins for upcoming services to be handed out to the congregation.• Ensured supplies for certain services were prepared ahead of time; such communion offerings andEaster Lily orders.• Maintained the associated website.

Provided basic care of children and toddlers while church was in session.• Provided “Sunday School” lessons when needed.• Ensured the children were on time to participate during the “Children’s Service”.• Assisted in the summer during church sponsored camps and activities.

Properly make sandwiches as instructed by established procedures, or as the customer requested.• Received and processed cash and credit payments upon the completion of taking the order.• Recorded call in orders to be processed for either pick-up or delivery.• Maintain a clean workspace both in the kitchen as well as the customer seating area.• Taking responsibility for tasks that were assigned at the beginning of shift and assisting in tasks thatothers are unable to complete.

Received and processed cash and credit payments for in-store purchases.• Provided recommended cooking instructions; previously provided.• Shared product knowledge with customers when asked.• Worked as team member to ensure the highest level of customer service.• Maintained friendly and professional customer interactions.• Recorded call in orders to be processed for specific dates.• Prepped pre-ordered items for the appropriate day.

Made deliveries to the surrounding areas as well as offered an extra set of hands during busy nights on the weekends.