Samantha Fraser Email & Phone Number

South Hampton, New Hampshire, United States

- Oversee daily operations of a 305-site campground featuring rv sites, tent sites, and 7 rental units to ensure an elevated guest experience through addressing guest concerns, issues, and questions while maintaining timely communication with key personal- Create and implement existing training content in a variety of formats to effectively share knowledge with new and returning staff members in relation to job roles and general property knowledge- Aid in the redesign of our cabin on property to update older features, furnishings, and branding to increase bookings, escalate guest experience, and complement the woodland camping location- Order and maintain inventory for various departments such as housekeeping, maintenance, office, stores, and activities to ensure each department has what is necessary to complete daily tasks

South Hampton, New Hampshire, United States

- Oversaw office operations, such as check-ins, reservations, annual paperwork, and cash reconciliations to ensure accuracy and completeness- Implemented new office procedure based on feedback from employees and guests to clarify procedures with a focus on customer service improvement- Recognized as most improved property in the Northeast Region in Customer Service during the 2021 season

South Hampton, New Hampshire, United States

- Implemented up to 10 activities and events a weekend, such as movies, entertainment, and arts and crafts, while coordinating with vendors and volunteers in addition to following COVID safety protocols- Engaged with guests for volunteer opportunities, suggestions, and feedback on events and themed weekends- Supervised Activities Assistant and gave structured feedback in relation to objectives of the department

Londonderry, New Hampshire, United States

- Oversaw classrooms ranging from two to thirty students in a variety of subjects and ages- Implemented lesson plans and aided students in completing daily tasks to ensure plans are properly followed- Created and lead students in activities to accommodate finishing work early to maintain focus in classroom

- Coordinated 8 events in the first 5 days of classes to engage students and provide safe spaces to socialize with peers- Implemented event evaluations and mentored programmers to provide support and guidance in leadership roles - Developed membership retention efforts and recruitment of general CAPE members to recognize longevity- Planned and executed NACA Conference trip implementing new initiatives to involve members in selecting acts

- Established and facilitated new director programs to educate and empower future student leaders of the organization- Implemented attendance policy to increase productivity in rehearsals - Led weekly executive board meetings to delegate tasks, manage team, and brainstorm ideas for the organization- Awarded the Scott W. Caswell Outstanding Student Organization Award by Office of Student Involvement in Spring 2019- Awarded Excellence in Programming by Office of Student Involvement in Spring 2020

Salem, New Hampshire

- Engage residents in conversation to form relationships and learn more about their backgrounds- Train new employees on protocols to provide timely and friendly service to residents- Cross-train in Engagement Department to manage and execute events

Meredith, New Hampshire, United States

- Provided tech support, sales, and customer service to increase satisfaction and ensure repeat business- Wrote and published press releases to advertise shows and promote sales- Created box office shift scheduling process to maintain efficient operations and create a positive environment- Developed and implemented a training manual to support new staff and create consistency

Londonderry, Nh

Drama Program Coordinator (Promoted from Camp Counselor after 1 month) - Structured and delivered drama programming for campers ages 5-13 to keep campers engaged throughout the day by incorporating feedback from campers into planning to keep activities interesting and engaging- Planned and lead the Center Stage Theatre Camp to educate campers in theatrical performance, engage campers, and develop collaboration skills- Coordinated Land of Fairy Magic Camp with a co-worker to create an engaging experience for campers to use their creativity, collaboration, and problem-solving skills

- Coordinated up to three weekend/weekday events a month to engage students in meaningful and fun activities- Led a committee of general members to provide support and educate on the event planning process- Managed $22,000 budget to ensure events are financially on track- Communicated effectively across campus organizations to meet co-sponsorship goals and promote collaboration

- Created long-term and short-terms goals to increase retention initiatives; Headed efforts to recognize members through creating an Annual Awards Ceremony - Created and executed a show selection night for members to vote on the main stage show for the following season resulting in increased member engagement- Led weekly and individual meetings to communicate with members and composed official documents and formed guidelines to maintain structure; Oversaw recruitment initiatives to increase membership

Salem, New Hampshire

- Reviewed candidates’ resumes to support recruiters with staffing goals - Greeted incoming clients and candidates professionally to ensure a positive experience

Salem, New Hampshire

- Utilized knowledge of improvisation and acting to create a well-rounded clown character- Performed in the Merriment Inc. Haunted House Attraction to provide entertainment to guests- Maintained awareness of surroundings and knowledge of haunt to ensure safety of guests

Salem, New Hamphire

- Utilized knowledge of improvisation and acting to create a well-rounded clown character- Performed in the Merriment Inc. Haunted House Attraction to provide entertainment to guests- Maintained awareness of surroundings and knowledge of haunt to ensure safety of guests

Master Of Business Administration - Mba, Project Management, 4.0

Business Studies W/ Concentration In Small Business Management, Business, 3.9 Gpa

Activities and Societies: Coordinators of Activities and Programming Events (CAPE) SNHU Drama Student Government Association Delta Mu.

Education record

Activities and Societies: Actor's Guild, National Technical Honor Society