Produce new campaign assets to enhance brands optimal, consistent, community across all marketing channels- Propose designs + concepts materials for digital marketing including proofing and reviewing deliverables and project processes- Research user trends to implement strategies while increasing customer operations satisfaction rating by 11%- Generate reports on excel and PowerPoint to analyze and research on competition markets to help optimize the website andintroduce while leverage customer retention• Generated reports on Excel and PowerPoint to conduct trend analysis and organic reach by 27% and research campaignsmarket to help optimize the website and introduce stamp cards which leverage customer retentions•

-Coordinate all content management for social media, including content production, visual assets, and copywriting- Execute the creation and scheduling of content across all social media platforms, such as Instagram, Facebook, Twitter, and YouTube- Ability to repurpose assets and turn them into social media content- Work with the team to ensure that the assets are consistent across all social platforms- Work with Senior Creatives and Social Media Strategy team and manage various projects adhering to creative briefs, timelines, and budgets.

- Deliver assistance to 4+ teachers and 30+ students with students and those with physical or mental disabilities • Present subject matter to student using lectures, discussions and role-playing methods• Perform clerical duties such as typing, filing, photocopying & organize materials

-Developed and implemented a comprehensive records management system, ensuring all documentation was accurate and up-to-date, resulting in a 95% compliance rate with industry regulations - Implemented materials resulting in a 50% reduction in average call handling time, leading to increased productivity and improved customer experience- Resolved over 70% of technical issues on initial contact by employing active listening skills and conducting thorough troubleshooting processes

- Exceptional customer service by resolving 100+ inquiries per day while maintaining a 95% satisfaction rate through effective communication and empathetic problem solving skills - Collaborated with cross-functional teams to identify and resolve technical issues, resulting in a 30% decrease in user-reported bugs and an increase in overall product satisfaction by 15%- Shine light on emerging IT trends and technologies, identifying opportunities to improve help desk operations through implementation of new software and tools, resulting in a 30% increase in productivity

-Administered University departments and student organizations in executing safe and successful large-scale eventswith a max capacity of up to 4,500 people-Faciltated customers in navigating through an electronic event management system to resolve end-user problems, resulting in a 30% decrease in average resolution time - Streamlined data entry processes, resulting in 99% accuracy and reduction in error rate by 75%, improving overall efficiency of the department- Maintained organized record of equipment use and front desk activity- Liaised hourly rounds of campus center facilities to maintain the safety of the building-Provided prompt and effective technical assistance to over 200 end-users per day via telephone, email, or web chat, resulting in a 95% customer satisfaction rate

Administer and maintain daily front office operations, greeting parents, responding to phone calls, and performing billing task with 100% accuracy• Developed and implemented a well-organized filing system and introduced effective scheduling techniques, which increased productivity by 47%• Facilitated parents and staff meetings with questions and day-to-day needs or concerns• Attended student group meetings and events to assist in community building and communication