Reverse Mortgage Loan Processing Experience. Provided support to loan officer and underwriter teams by ensuring the timely and accurate processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.

Directed daily operations for up to 13 urgent care Centers throughout region, including center finances, staffing, patient satisfaction, and clinical/administrative performance of team members. Accountable for regions P&L, financial health, KPIs, and performance. Managed and monitored all center expenses including labor, supplies, and facilities costs to ensure budgetary goals are met. Developed guidelines and implemented center operation policies and procedures. Ensures high quality care is provided, following up with any escalated customer service concerns. Reviewed and approved all-time records for payroll processing.• Acted as compliance liaison for market, collaborating with compliance team to integrate new initiatives throughout the regional market. Monitored team member licensure and certification requirements to ensure 100% compliance. • Conducted new leader integrations, change management, team building, employee engagement and process improvement activities with employee groups.• Coordinated in-person and e-learning events including career panels, workflow improvement sessions, train-the-trainer sessions, and employee opinion surveys.• Responsible for full-life cycle recruitment for all centers within region. Managed candidate database and staffing needs for region. Designed and implemented strategies to attract and recruit quality candidates.• Responsible for supply chain management for region, ensuring centers have appropriate supplies and resources for seamless operation. Managed vendor/supplier relationships and market formulary. Responsible for management of monthly inventory counts for region.• Collaborated with the Marketing team identifying and maximizing growth opportunities for the Centers through community partnerships and engagement activities.

Directed daily operations and organization, supporting fast-paced home care nursing office servicing clients throughout Nassau County. Facilitated client care on multiple levels ensuring the highest level of quality care. Led over 150 field nurses, providing coaching and development. Administered all performance evaluations, managed employee relations, incidents, and resolved nurse and client issues. Processed weekly payroll, scheduled client services, obtained insurance service authorizations and monitored doctors’ orders. Maintained nursing compliance and client charts. Handled recruitment and new hire onboarding. Developed employee engagement programs and initiatives including surveys, employee recognition/appreciation events, and community events • Consistently achieved above target gross margin for financial management caseload, minimizing staff overtime• Collaborated as Project Manager with IT team implementing transition to electronic office documentation. Coordinated and conducted rollout training programs.• Divisional leader and mentor for other Client Services Managers within the division, advising and coaching on scheduling, compliance, and fiscal management of a caseload• Facilitated local marketing and recruiting events building strong community presence teaming with several non-profits and hospitals including the ALS Association, Ronald McDonald House, and the American Cancer Society.

Directed clinical and administrative community support program providing services to severely and persistently mentally ill adults, managing up to 36 clients at a time. Worked closely with clients coordinating treatment, monitoring and assisting with benefits, and crisis intervention. Facilitated communication between treatment team members, consumers and others.

Provided clinical and administrative support for the New Hampshire location directing operations, management, safety, and provision of services at a residential program for 20 adults with psychiatric and developmental disabilities. Supported residents attaining individual goals and facilitating recovery support. Assisted residents with medication management and helping with medical independence.