Who is Samantha P.? Overview
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Quick answer
Samantha P. is listed as Head of Service Implementation at Ekco, based in Towcester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Samantha P..
Samantha P. previously worked as Head of Service Implementation at Bluecube Technology Solutions - An Ekco Company and Head of Client Onboarding at Bluecube Technology Solutions. Samantha P. holds Mcp, Mcdst, Comptia A+ It Technician, Nvq Level 3 It Professional, Advanced Diploma It Professionals, Information Technology, Distinction & Certified from Zenos Microsoft It Academy.
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Email format at Ekco
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Ekco
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Profile bio
About Samantha P.
At Bluecube, an Ekco Company, our team has reshaped service implementation, fostering a culture of continuous improvement and client satisfaction. With expertise in monday.com, we've streamlined onboarding and implementation processes, enhancing operational efficiency.My focus on service and project excellence ensures that every project aligns with clear objectives. This has enabled us to deliver successful implementations which provides clients with a positive experience.
Listed skills include Nvq Level 3, Windows Server, Microsoft Office 2007, Adobe Acrobat, and 28 others.
Current workplace
Samantha P.'s current company
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14 roles
Samantha P. work experience
A career timeline built from the work history available for this profile.
Head Of Service Implementation
Current
Feb 2024 - Present
Head Of Client Onboarding
Jan 2023 - Feb 2024
Head Of Pmo & Uam’S
User Management - New Users Creation and Leaver Processes across all clients - Worked with clients to overhaul current processesBuilds Department - Overhauled the builds workspace, implemented a device assignment system. - Created and improved current client build processes - Implemented a digital QC – iAuditorProject Management- Recreated all PMO.
Feb 2022 - Jan 2023
Service Delivery Manager
- Create a new support service for a new business sector for one of Bluecube’s largest most demanding clients, worldwide user base.- Onboarding new users, using power automate to submit forms and run reports.- Ensuring the support team meets deadlines and provides excellent support and user experience- Improve client and support processes
May 2021 - Feb 2022
It Configuration Manager
- Realtime management and tracking of IT budget alongside the Technical Director. - License Management across all departments and freelance workforce. - Helpdesk Support and Management and Technical real-time support for our MSP technicians. - Global logistics handling in line with the expansive nature of the business, including practical and logical.
Apr 2020 - Apr 2021
Director & Business Consultant
Amanda Rose Ltd
- Project Management- Data Analytics and Mapping- Process and Procedure Improvement- 1st, 2nd & 3rd Helpdesk Support- Service Desk - Ticket/Task Management- Creative Cloud - After Effects, Premiere Pro and Photoshop- Technical Documentation- IT Operations Coordination- Inventory and Vendor Management- Microsoft Office
Jul 2019 - Jul 2020
It Operations Coordinator
- The day to day operations and management of high value assets and stock items.- Overhauling processes to improve efficiency and data management relating to all internal and external procedures. Ensuring key technical documentation is auditable and traceable to improve the efficiency of each team.- Influencing multiple departments, introducing new.
Aug 2017 - Jul 2019
It Coordinator
- Hardware and Software Procurement - Asset Management - License Management - Level 2 Service Desk Support - Assist IT Service Delivery Manager with site setups, decamps and relocations - Maintaining registers of all hardware, spend and data usage - Analysing and creating monthly reports on IT expenditure to work with the IT Service Delivery Manager on.
Jul 2016 - Aug 2017
Service Desk Consultant
- 1st/2nd line support for the staff members of Estia Health.
- Providing support over the phone, face to face or remotely for laptops, desktops, mobiles, printers and tablets.
- Windows 7-10 and Microsoft Office 2007-2010
- Learning and providing support for software such as Health Metrics, Epicor, Elmo and DataZen.
- Configuring Microsoft Surfaces and IPads for Staff use.
- Creating accounts in AD and Exchange, removing old accounts and exporting pst files.
Mar 2016 - Jul 2016
Technical Services Manager
- Responsibilities include - Covering application, hardware and network support for 6 sites within the UK group (ITAB Shop Concept, ITAB Shop Products, ITAB Europa, ITAB Prolight, ITAB UK).
- 1st/2nd Line IT Support, remote/on site.
- Problem solving and share new ideas to improve business procedures.
- Configuring laptops, desktops, tablets, mobiles for users (XP, WIN7, WIN8).
- Active Directory.
- Exchange Management Console – Creating mailboxes, editing accounts, permissions.
Aug 2010 - Aug 2015
Apprentice
- NVQ Level 3- MCP- MCDST- CompTIA A+- ADITPYou are able to achieve some valuable qualifications and gain experience, such as working in a team, communication skills, customer service/helpdesk support skills and professionalism.
Jan 2010 - Aug 2010
Waitress
Leon Catering
- Waitressing at functions – weddings, birthdays and private parties
- Serving refreshments and meals
- Setting up for dinning
- Making sure functions run smoothly
Nov 2008 - Aug 2010
Retail Sales
- Customer service, handling enquires and providing sales advice.
- Replenishing stock, stock take and sale items.
- Handling money, till work, pricing and finalising the day’s cash amounts.
Jan 2008 - Nov 2008
3 education records
Samantha P. education
Mcp, Mcdst, Comptia A+ It Technician, Nvq Level 3 It Professional, Advanced Diploma It Professionals, Information Technology, Distinction & Certified
Zenos Microsoft It Academy
Performing Arts Btec
The Hemel Hempstead School
Public Services
West Herts College
FAQ
Frequently asked questions about Samantha P.
Quick answers generated from the profile data available on this page.
What company does Samantha P. work for?
Samantha P. works for Ekco.
What is Samantha P.'s role at Ekco?
Samantha P. is listed as Head of Service Implementation at Ekco.
Where is Samantha P. based?
Samantha P. is based in Towcester, England, United Kingdom while working with Ekco.
What companies has Samantha P. worked for?
Samantha P. has worked for Ekco, Bluecube Technology Solutions - An Ekco Company, Bluecube Technology Solutions, Charlotte Tilbury Beauty, and Amanda Rose Ltd.
How can I contact Samantha P.?
You can use AeroLeads to view verified contact signals for Samantha P. at Ekco, including work email, phone, and LinkedIn data when available.
What schools did Samantha P. attend?
Samantha P. holds Mcp, Mcdst, Comptia A+ It Technician, Nvq Level 3 It Professional, Advanced Diploma It Professionals, Information Technology, Distinction & Certified from Zenos Microsoft It Academy.
What skills is Samantha P. known for?
Samantha P. is listed with skills including Nvq Level 3, Windows Server, Microsoft Office 2007, Adobe Acrobat, Active Directory, Computer Hardware, Coordination, and It Professional.
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