Supported seven Sales Managers, including the Director of Sales, and aid the Conference Services Manager and Director, by answering and transferring phone calls, running reports from the Daylight and Opera computer systems for the Managers including their end of month reports, creating amenity cards to be given to the guests.Distributed amenity information to the Room Service Department, Banquet Kitchen, and Reservations in order to keep the hotel organized and delivering amenities where appropriate. Directed live and web sales leads to the appropriate manager based on their designated market segments.Prepared reports from the Daylight and Opera including group rooming lists, frequently working directly with clients to deliver the reports they requested.Detailed and tracked lists for groups coming within the next month and distributed throughout the hotel.Produced resume packets for the entire hotel weekly, consisting of event specifications for the events coming in the following week.Created new sales files for definite clients, consisting of the signed and countersigned contracts, and entered the information regarding the client and the event into the computer systems for direct use of the Sales Managers and Director.Assisted in the preparation of events through work with Conference Services detailing the operations of the functions.Provided training to new Sales Coordinators in order to generate a smooth transition.

Gained experience in every area of food service on Rider University’s Campus: Catering, Retail, Back of House Residential Dining, and Front of House Residential Dining. Assisted management for catered events for the Susan G. Coleman Breast Cancer Foundation, Rider University’s Alumni Weekend, American Legion Department of New Jersey’s Boys State Graduation, etcetera; experienced the effort and unity among managers to effectively organize and host such events. Accompanied Retail director, executive chef, and kitchen supervisors in successfully producing kosher lunches for 200 children of the Jewish Community Camp.Developed ideal menu/price changes with the Director of Retail to please students, faculty, and other guests of Rider University’s Cranberry’s. Supervised the residential dining floor during breakfast and lunch; focused on encouraging employees to work hard and create satisfying meals for summer groups from several locations throughout the world.

Actively participated in food preparation for guestsDelegated tasks to other employeesHandled monetary transactionsSettled money at the end of every shiftResolved issues regarding guests as well as employeesImplemented Quiznos Franchise RulesTrained new employees by demonstrating correct guest interactions

Directed calls throughout the buildingAssisted residentsAided the organization of events