Samantha Perez Email & Phone Number

Ridgefield, Connecticut, United States

• Assist general manager in executing all aspects of restaurant operations in 5.5 million restaurant
• Facilitate successful execution of shift duties for FOH staff
• Develop strong rapport with guests while delivering consistent and high quality service experience resulting in repeat business
• Resolve any guest or employee questions, complaints, or issues expeditiously
• Mentor and onboard new employees, developing well rounded and knowledgeable FOH staff in steps of service, upselling opportunities, food and beverage knowledge, and POS processes
• Maintain vendor relationships through inventory tracking and ordering

Port Chester, New York, United States

• Address any guest concerns with speed and professionalism
• Consistently ranked as top selling server averaging sales of $2,000+ nightly
• MVP 2018 & 2019

Dobbs Ferry, New York, United States

• Provided courteous and professional food and beverage service to guests with focus on timeliness and product knowledge in high volume, fast-paced environment of up to 1,200 daily covers and $8K in nightly sales
• Managed inventory of all beverage products and operating supplies
• Collaborated with General Manager to address operational weaknesses and implement new operational models
• Assisted in the development of seasonal products
• Trained front of house staff in beverage knowledge and pairing

Bronx, New York

• Supervised club operations including membership sales, personal training, class schedule, and equipment maintenance
• Fostered a comfortable and productive environment for members and employees
• Managed client database and resolved any issues that arose with membership and service fees
• Instructed members in Olympic Weightlifting and Crossfit
• Assisted in developing and maintaining Strength and Conditioning programs for members

Cambridge, MA

• Developed, cultivated, and managed relationships with senior level marketing and IT executives within $1 billion-plus companies across various industries
• Identified and qualified new business opportunities by providing high level account servicing
• Promoted loyalty by demonstrating an understanding of client’s critical business issues, and delivered products and services that helped accelerate them in meeting their business objectives
• Coordinated client calls with analysts and project managers for advisory and consulting work
• Assisted three account managers in achieving quarterly and annual sales goals, totaling over $9 million
• Partnered with account managers to develop growth-based account strategies

Boston, MA

• Collaborated with Branch Manager to create a top-notch sales, service, and marketing platform, resulting in increased profit, visibility in the marketplace, and above average customer service scores (ESQI)
• Managed a team of twelve drivers, three interns, and four management trainees which included monthly and yearly performance reviews, sales and customer service training and recognition, setting and mentoring on.
• Managed daily administrative and operational tasks of office to create smooth work-flow including rental of vehicle, fleet management ($4.5 million dollars in inventory), marketing to key accounts, customer.
• Created and nurtured relationships with prospective clients, and established loyalty with existing clients through regular sales and service calls, incentive programs, and by prioritizing client needs in service delivery
• Developed, executed, and measured marketing plan to increase market share, referrals, and future growth
• Provided intermediary services between customers, insurance companies, repair facilities, and rental branch

Boston, MA