Samantha Perez Email & Phone Number

Ridgefield, Connecticut, United States

•Assist general manager in executing all aspects of restaurant operations in 5.5 million restaurant•Facilitate successful execution of shift duties for FOH staff•Develop strong rapport with guests while delivering consistent and high quality service experience resulting in repeat business •Resolve any guest or employee questions, complaints, or issues expeditiously•Mentor and onboard new employees, developing well rounded and knowledgeable FOH staff in steps of service, upselling opportunities, food and beverage knowledge, and POS processes •Maintain vendor relationships through inventory tracking and ordering •Balance daily sales sheet and complete end of day reports of up to $31,000 nightly•Coordinate and prepare schedules of 45 employees to ensure adequate staffing for all shifts

Port Chester, New York, United States

• Address any guest concerns with speed and professionalism • Consistently ranked as top selling server averaging sales of $2,000+ nightly • MVP 2018 & 2019

Dobbs Ferry, New York, United States

• Provided courteous and professional food and beverage service to guests with focus on timeliness and product knowledge in high volume, fast-paced environment of up to 1,200 daily covers and $8K in nightly sales• Managed inventory of all beverage products and operating supplies• Collaborated with General Manager to address operational weaknesses and implement new operational models • Assisted in the development of seasonal products• Trained front of house staff in beverage knowledge and pairing

Bronx, New York

• Supervised club operations including membership sales, personal training, class schedule, and equipment maintenance • Fostered a comfortable and productive environment for members and employees • Managed client database and resolved any issues that arose with membership and service fees• Instructed members in Olympic Weightlifting and Crossfit• Assisted in developing and maintaining Strength and Conditioning programs for members

Cambridge, Ma

• Developed, cultivated, and managed relationships with senior level marketing and IT executives within $1 billion-plus companies across various industries• Identified and qualified new business opportunities by providing high level account servicing• Promoted loyalty by demonstrating an understanding of client’s critical business issues, and delivered products and services that helped accelerate them in meeting their business objectives • Coordinated client calls with analysts and project managers for advisory and consulting work • Assisted three account managers in achieving quarterly and annual sales goals, totaling over $9 million• Partnered with account managers to develop growth-based account strategies • Managed transition of 15 accounts between Account Managers during sales organization transformation • Managed client interactions utilizing company CRM systems• Designed and executed custom campaigns to promote awareness of Forrester services available to client accounts• Provided name development and scheduled meetings within client accounts to grow existing relationships

Boston, Ma

• Collaborated with Branch Manager to create a top-notch sales, service, and marketing platform, resulting in increased profit, visibility in the marketplace, and above average customer service scores (ESQI)• Managed a team of twelve drivers, three interns, and four management trainees which included monthly and yearly performance reviews, sales and customer service training and recognition, setting and mentoring on developmental goals, and coaching for potential promotions• Managed daily administrative and operational tasks of office to create smooth work-flow including rental of vehicle, fleet management ($4.5 million dollars in inventory), marketing to key accounts, customer satisfaction ratings, and creating and overseeing employee schedules• Created and nurtured relationships with prospective clients, and established loyalty with existing clients through regular sales and service calls, incentive programs, and by prioritizing client needs in service delivery• Developed, executed, and measured marketing plan to increase market share, referrals, and future growth • Provided intermediary services between customers, insurance companies, repair facilities, and rental branch • Created sales plan, provided sales training to employees, monitored sales numbers, and created branch contests to promote sales performance • Increased Operational Profit by creating and executing on plan to cut controllable costs, increase sales, and manage account receivables

Boston, Ma