• Greet, engage, and assist every store Guest, share product knowledge and promotions; ensure customer satisfaction • Perform cash wrap and mobile POS duties• Maintain and restock front and back of store, and ensure store looks its best.• Generate sales by engaging and connecting with each Guest, assess Guest needs and make appropriate merchandise suggestions to provide an exceptional Guest experience. • Engage children at their level, allowing them to become part of the story.• Maintain Disney standards of Guest engagement, visual standards and housekeeping.

Assist clients over the phone with tracking packages and placing orders by phone or walking through online orders.

Assist client through email and chats on their current orders or helping to navigate the webpage for ordering. Viewed issues with products and assisted in getting solutions.

• Provide as-needed coordination and staffing for special events where this retro video game company is an exhibitor/speaker. • Communicate with show organizers on all pre-show, load-in and load-out details.• Provide show organizers with graphics, copy, and other materials needed.• Staffed booth during Comikaze Expo (LA) and Classic Gaming Expo (LV).• Helped organize speakers for panel presentation, and contest for expo attendees.

• Made cold collection calls to debtors and clients; Processed payments by phone.• Composed letters to debtors and clients on delinquent balances.• Exhibited exceptional customer service over the phone.• Worked cross-functionally with other departments.• Supervised 4 members of Collections team.

• Greet, engage, and assist every store Guest, share product knowledge and promotions; ensure customer satisfaction • Provide efficient, accurate and friendly service at the cash register• Perform cash wrap and mobile POS duties• Maintain and restock front and back of store, and ensure store looks its best.• Generate sales by engaging and connecting with each Guest, assess Guest needs and make appropriate merchandise suggestions to provide an exceptional Guest experience. • Engage children at their level, allowing them to become part of the story.• Maintain Disney standards of Guest engagement, visual standards and housekeeping.

• Assisted Guests with all needs for cats and dogs by providing knowledgeable options and solutions; upsold additional grooming and training services.• Attended to animal Guests as needed; walked and fed dogs, cleaned rooms, supervised playtime.• Checked animal Guests in and out of hotel and maintained a clean and inviting environment.

• Organized and maintained an expansive library of educational testing tools for graduate level courses in Special Education and Educational Psychology. • Assisted students in finding the correct tests and protocols, monitored due dates• Managed office front desk in supervisor’s absence; provided timely, courteous and knowledgeable responses to information requests.

• Assisted office manager with day to day needs and tasks while maintaining professional environment.• Created and maintained spreadsheets for Faculty Retreat and Award Ceremony.• Created Archival information for policies of the Faculty Senate.

Summers only.• Managed schedules of sets, lights, sound, costumes, choreography, direction, and actors for productions of Tempest and Peter Pan.• Managed inventory of props, set decoration and equipment.