Samantha Ricks, Mba Email & Phone Number

•Oversees all recruitment initiatives in the company•Process employee docs on e Verify, SSA verify, and DOL Security Guard rostering•Performs quarterly i9 audits, ensuring all employment elite documents are up to date and accurate•Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate departments.•Conducts employee disciplinary meetings, terminations, and investigations.•Conducts employment verifications and background checks via MeSH•Oversee all Unemployment Benefits Insurance cases, Attending phone and in person hearings as necessary•Manages quality assurance seminars, including on-site evaluations & internal audits•Creates and updates employee physical records and digital files to maintain current, accurate and compliant documentation•Directs and controls employee benefit programs, including 401K, medical, dental and vision packages•Collaborates with PayChex on employee handbooks for New York & New Jersey employees, remaining compliant with state and local labor laws•Performs, tracks, and maintains all PFL/FMLA, Disability, and Covid-19 employee documents

New York City Metropolitan Area

• Managed full recruitment function as the inhouse recruiter for the NYC Division of Arrow Security• Identified qualified candidates through internal resources, social media & ATS (ApplicantPro)• Acted as a point of contact and built influential candidate relationships during the selection process• Guided possible candidates through the employment process, from phone screening, the initial interview and onboarding• Managed credentialing process ensuring federal compliance, not limited to verifying I-9 documents, conducting background/reference checks, and license verification• Designed and implemented overall recruiting strategy; developed and updated job descriptions and job specifications

New York, New York

• Verify all government issued ID's and submit all personnel files to the Port Authority of NY/NJ and Customs and Border Protection agencies for proper background clearances.• Conduct i9, CBP (Customs), Port Authority, and w4 audits, quarterly.• Deliver employee onboarding presentations and sexual harassment trainings based on NYS standards and company policy.• Manage a variety of HR reports including applicant tracking, professional licensing, employee data.• Collaborate with executive managers and supervisors to improve work relationships and mitigate any workplace grievances.• Conduct telephone and in person screening and completes employment verifications.• Knowledgeable in FMLA/LOA and Unemployment policy.• Manage quality assurance program, including on-site evaluations, internal audits and employee engagement surveys.• Resolve conflicts and negotiated mutually beneficial agreements between parties.• Create and update physical records and digital files to maintain current, accurate and compliant documentation• Direct and control various benefit programs, including 401K, medical, dental and vision packages.

Brooklyn, New York

Administrative Assistant & Management Lead Sep 2017-May 2018• Completed training and coursework, in order to be an auto sales expert and gain in-depth knowledge of vehicles and technology.• Assisted in daily rental planning by delivering top-notch administrative support to office staff, promoting excellence in office operations.• Examined financial statements daily to identify areas requiring changes to increase profitability.• Implemented strategies to improve office processes, customer service, and team functionality.• Drafted quotes confirmed orders and managed transfers to handle rental needs efficiently.• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.• Coordinated staff meetings to discuss developmental strategy, best practices and process improvements.Management Trainee Jan 2017 - Sept 2017• Utilized a multistep sales method to effectively manage the sales process and maintain proper underwriting best practices.• Operated Rental Financial Systems for accounts receivables to collect payments and limit bad debt.• Maintained constant correspondence with renters and insurance companies to monitor contracts, collected payment on open rental agreements, extend rental periods and managed the conversion process.• Successfully integrated into the "Best of the Best" program at JFK airport, based on my ability to quickly learn internal systems and surpass sales goals.• Shouldered management responsibilities during absence of manager.• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

Greater New York City Area

• Managed team of 7 in-house customer service representatives, ensuring a high-quality interaction between clients and staff.• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Utilized Zendesk to track all customer inquiries and utilized performance metrics to manage all employee interactions.• Improved customer service initiatives by streamlining sales and order management processes.• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.• Created and implemented an effective customer loyalty program.• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

New York, Ny

Assistant Store Manager Sep 2016 - Feb 2017•Developed store operational plans, while assigning and monitoring sales rep performance using company standard metrics assigned to store.•Created business plans based on volume projections and previous years' business to exceed financial goals.•Maintained store staff job results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results.•Managed inventory control/shrinkage, by conducting weekly and monthly audits with the stock team supervisor.•Helped with planning schedules and delegating assignments to meet coverage and service demands.•Promoted professional growth and facilitated talent development of each associate to drive performance excellence.•Reconciled daily sales transactions to balance and log day-to-day revenue with internal Vince CRM software.Key Holder Dec 2015 – Sept 2016•Carried keys and alarm codes; open and close store, disarm and arm alarm system.•Collaborated with store management to organize marketing and promotional campaigns and to coordinate staff schedules and activities.•Performed as integral staff member in streamlining opening and closing procedures.•Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.•Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.•Trained newly hired stylists in upselling techniques and client book management, bolstering job expertise within 1-2 months.•Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.

New York

•Generated sales and met KPI’s by giving personalized and appropriate style advice•Effectively communicated product features and benefits during the selling process, highlighting the uniqueness of the Sandro, Paris brand.•Ensured clients were aware of new product rollouts, in-store events, and brand promotions.•Assisted in visual merchandising for the store by organizing and arranging products based on global visual direction.

New York, New York, United States

•Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.•Maintained a consistent, regular attendance record.•Displayed a friendly, outgoing and energetic demeanor to create a warm, fun atmosphere for guests.Carefully followed barista handbook procedures and maintained consistency in drink preparation and creation.•Upsold products when appropriate.

New York, New York, United States

•Maintained a clean reception area, including lounge and associated areas.•Completed data entry, tracked passing exams and maintained a record of certification. •Screened all visitors and directed them to the correct employee or office.•Compiled company information and related material and distributed it to re-entry candidates of the Dept. of Homeless Services and NYPD.

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Bachelor Of Arts (Ba), International Criminal Justice

Minor in Economics & Sociology