Samantha Rivera Email & Phone Number

Toronto, On, Ca

I work with the Premium Service team at both Scotiabank Arena and BMO Field to deliver premium customer service to suite fans. My tasks within this role consist of:- Greeting fans in a friendly and welcoming manner. - Professionally provide an informative response to any service-related issue/inquiry (including directions within the stadium, suite requests, etc.)- Communicate with staff and other departments to resolve any problems or concerns in a timely manner. - Monitor and control guest access to VIP areas.

Mississauga, Ontario, Canada

At Kimberly-Clark, I worked with the Walmart team, working deeply on supply chain and e-commerce tasks. This experience gave me a good understanding of the CPG industry and how it interacts with big clients like Walmart. My tasks included:- Manage and analyze daily, weekly, and monthly supply chain reports, updating the team on trends.- Updated e-commerce contact on Walmart.ca and increased the online content by 20% for customers.- Sent weekly, bi-weekly and monthly updates to internal and external stakeholders.

Toronto, Ontario, Canada

This role allowed me to mix both my interests in marketing and analytics. I was able to work on various projects during this internship, such as: - Developed the Sales and Marketing team's branding and created a Sharepoint site for the team to showcase their services to Moneris employees. - Led an interactive learning session to introduce a new Tableau report to the marketing team of 50 people.- Created reporting on Salesforce dashboards and made adjustments based on other teams’ requests.- Cleaned up big data on Excel to be shared within SQL reporting in collaboration with a colleague.- Collaborated with the IT team to create an intake form for requests to the Sales & Marketing Analytics team on ServiceNow. - Created sales analysis report for Sales VPs to improve data by cleaning up fields within Salesforce and analyzing results of sales campaigns.- Created weekly and biweekly analytical reports for 3 sales contests using data from multiple sources.

Toronto, Ontario, Canada

I took this role to use and improve my creative skills and explore my interest in marketing. Within this role, I managed social media platforms (Instagram, LinkedIn, Facebook) and digital marketing for the Ted Rogers Leadership Centre and the Top 200 program, which is an extracurricular program for the top 2% of the Ted Rogers School of Management (TRSM) students. I have successfully created new campaigns increasing followers by 200 and engagement by 40%+. I created and led the Top 200 Leaders of Today digital campaign using strong organizational skills to inspire current and future Top 200 students by creating a virtual community and open networking opportunities. I also led the recruitment campaign to recruit the new cohort of Top 200 students, which grew brand awareness resulting in 30%+ more applications than the previous year. In addition, within this role I coordinated with executive leaders for various workshops and the Ted Rogers Virtual Ethical Leadership Case Competition. In addition, I managed and updated the Ted Rogers Leadership Centre website using Adobe Experience Manager, developing new interacting pages on the site to create promotional and informative materials for years to come.

Toronto, Ontario, Canada

By joining Moneris, I have managed Moneris's data asset catalogue, managed the data glossary and validating data definitions within the business, and assisted in the development of data governance and quality metrics and analytics dashboards. I identified and proposed solutions to data (quality) issues with cross-functional teams. Organized a Data Governance Awareness Week, including lunch learning sessions, a quiz competition and launching of training dashboards with the participation of employees from across the company. Created training dashboards on Collibra to improve user adaption, expected to be launched by August. Read through 80+ compliance documents to analyze and find connections strengthening my attention to detail.

Toronto, Ontario, Canada

I joined Marcello’s Pizzeria to get out of my comfort zone and gain interpersonal skills. From greeting customers at the front to communicating with staff and management to ensure all dining details were handled properly and guest concerns were promptly addressed, I was able to show that I am a strong trustworthy team player. In addition, during my time there I was chosen by management to train 2 new employees.

Toronto, Ontario, Canada

Worked seasonally during the summer within a class of 25 JK/SK children. During my time at Harmony Childcare Centre I assisted with crafting activities, proposed activities for the upcoming weeks and was a helping hand for anything that was needed. By working around children I learned to be quick on my toes and to multitask since children change their mind quickly and are very unexpected. With my time in this position, I proposed for their to be a face paint activity which the children can get their face painted to be an animal, superhero or princess they wanted to be. As it was too late to hire a professional, I decided to learn how to face paint and do it myself.