Counter Staff
• Greeted and welcomed 60+ customers daily in a friendly and professional manner when serving hot soups, sandwiches, and beverages in a fast-paced environment while simultaneously arranging take-out items strategically to attract customer attention and increase sales• Created new systems and processes to streamline and make more efficient customer orders by including customer names on order strips, reorganizing product label structure, and implementing a structured placement of food containers and items behind the counter to create a more organized and universal system for retrieval• Resolved and deescalated conflicts for dissatisfied customers by refunding orders or offering complimentary items and voiding errors while also managing busy point-of-sale registers and processing cash and credit transactions of over $500 and reconciling registers at the end of each shift• Trained three employees in three months on registers, taking orders, and restocking, and all showedsignificant improvement after a month such as undertaking several additional responsibilities
