Sam Rodgers Email & Phone Number

Medicine Hat, Alberta, Canada

Remote

• Recruited to administer the Association Management Systems (iMIS) and provide team support on association legacy email system with 8,000+ users, while ensuring PIPEDA regulatory compliance of messaging system..
• Increased team’s expertise and ability to provide technical support on iMIS and Office 365, Microsoft Exchange, Microsoft Skype server, and other applications to all clients, including database with 12,000+ users.
• Provided 99.7% overall uptime of client messaging systems and maintained extremely high levels of customer satisfaction. Recognized twice for outstanding customer service by building solid relationships, architecting.
• Played key supporting role in technology enhancements and process reengineering efforts through development of business cases and financial justifications presented to senior leadership. Introduced new approaches to.
• Performed as team representative for new projects and identified required resources, participated in disaster recovery planning and testing, and represented team during debrief meetings Show less

Regina, Saskatchewan, Canada

• Demonstrated exceptional work ethic and technical know-how as system administrator and rapidly promoted to project manager supervising IT / accounting team that provided technical support to approximately 120 users..
• Planned and led system conversion merging and amalgamating 8 pre-existing customer databases into one coherent and functional customer relationship management (CRM) platform. Completed project in under 3 months, which.
• Reduced licensing costs by identifying and removing 300+ dormant mailboxes. Archived and removed duplicate / inactive SharePoint accounts.
• Designed and delivered “Pre-launch” training clinics and optimized availability of training documentation prior to go-live on Microsoft Exchange. Completed project on time and $39,000 under budget. Show less

Regina

Brought on to assist with a full rebranding, has been in charge of marketing since. Created website, updated social media accounts, and creates social media marketing campaigns. Advised company on business matters, including potential patents, merges and similar.-Created Marketing Guidelines, Press Release Packet, and Marketing Plan from scratch.-Updated.

Regina, Saskatchewan

Reshelving a variety of materials. Reorganizing magazine archives to create more space to improve user experience. First point of contact for students learning about the organizational system of the library. Explained ways of finding books in a concise and courteous manner. Created and updated database records of students, collecting confidential.

Regina, SK

Assisted Instructional Designers on a variety of tasks. Proofread and copy-edited coursework and notes. Created variety of documents, from web pages, to power-points, to presentations. Used HTML to format web pages, including adding/editing images and other media to dividing pages into a more grid-based layout for easier readability. Worked with LMS like.

Regina, SK

First point of contact for students and hotel guests, providing excellent customer service, which was reported by students and guests alike. Monitoring residence space, including identifying maintenance issues and preparing a shift reports. Perform administrative tasks, including editing documents through clarifying technical language. Excellent.

Remote - Calgary AB

~ Created a Template HTML Email, as well as began work on a Newsletter Creator and Editor~ Developed and modified hand-coded CSS, HTML and PHP that is standards-compliant, accessible, semantic and cross-browser compatible.~ Analyzed, implemented and revised designs based on research findings and customer feedback. ~ Designed content interface, tools and.

Halifax, NS

Front line point of contact for customers, using multiple databases to run customer needs and gap analysis. Problem solving using content management systems, determining the best possible solution given the situation. Using consultative and needs based sales, developing rapport with the client, analyzing the effectiveness of specific products for clients..

Halifax, Canada Area

First point of contact with customers, in person, over the phone, and through email. Responded to general email inquiries, forwarding anything specific to the correct person. Screened telephone calls for the administration workers. Provide information about the exhibits and programs the art gallery provided.

Halifax, Canada Area

In two weeks became a go to person for new co-workers. Was recognized by co-workers and managers for exemplary customer service and keeping calm during stressful periods, answering both customer and co-worker queries.

Kejimkujik National Park And Historical Site

As VSA, respond to customer queries and concerns, provide information and directions to visitors in both official languages. Reconcile cash, POS deposits and purchases, and issue refunds. Respond to telephone inquiries, book campgrounds. Report received feedback of park, whether complaint of lack of wood on site or spotting of animal, to proper.

Sackville, NB

Within three months assumed complete responsibility for front-of-house operations and security during graveyard shift. Communicated to customers on a one-to one basis, changes in policies and procedures, promotions that affected their dining experience. Anticipated needs of supervisors and managers by taking the initiative to clean and maintain dining hall.

South Brookfield, NS

Working under the direction of the Chief Marketing Officer, assisted in creating and managing a variety of social media marketing and market intelligence campaigns. Developed and demonstrated significant knowledge of several Web 2.0 communication, collaboration, and multi media tools.Employed a professional telephone manner: highly professional with.

North Queens Farmers' Market

Started as a volunteer and was rapidly promoted to Front-of-House managing three staff members and responsible for creating product demand forecasts, set-up and break down of stall location, Operating and maintaining computerized cash register Assisted in the bakeshop as needed, preparing breads, muffins, and cookies.

Bachelor Of Science (B.S.), Mathematics And Computer Science

Activities and Societies: Employed on Campus as Student Librarian, UR Guarantee, Enactus Member, STARS Member, Co-op Student, Volunteer.

Business Administration, Open Concentration

Activities and Societies: Student Association Planned student activities, with an emphasis on aiding the college, the community, and the.

Bachelor Of Commerce (B.Com.), Commerce

Activities and Societies: Swing Dance Club. Focused on studying, and worked 20+ hours a week.

Bachelor Of Engineering (B.Eng.), Architectural Conservation And Sustainability, Year 1

Activities and Societies: Carleton Engineering Sociey Musical Between attending classes, I was part of the Engineering Musical.

High School Diploma, International Baccalaureate, 93% Average

Activities and Societies: Yearbook Committee, Park View Musical Society Completed IB Diploma in the Spring of 2011. Worked on Yearbook.