Sam Rodgers Email & Phone Number

Medicine Hat, Alberta, Canada

Remote

Recruited to administer the Association Management Systems (iMIS) and provide team support on association legacy email system with 8,000+ users, while ensuring PIPEDA regulatory compliance of messaging system. Coordinate IT team workflow and maintain Quality Assurance and User Acceptance Testing for database integration. Work collaboratively with cross-functional departments to define long-range technical direction and capacity planning. During modernization of iMIS, provided… Show more Recruited to administer the Association Management Systems (iMIS) and provide team support on association legacy email system with 8,000+ users, while ensuring PIPEDA regulatory compliance of messaging system. Coordinate IT team workflow and maintain Quality Assurance and User Acceptance Testing for database integration. Work collaboratively with cross-functional departments to define long-range technical direction and capacity planning. During modernization of iMIS, provided subject matter expertise and leadership during company’s conversion to new IMIS and implementation of Microsoft Exchange. ▪ Increased team’s expertise and ability to provide technical support on iMIS and Office 365, Microsoft Exchange, Microsoft Skype server, and other applications to all clients, including database with 12,000+ users, through training, coaching, and mentoring.▪ Provided 99.7% overall uptime of client messaging systems and maintained extremely high levels of customer satisfaction. Recognized twice for outstanding customer service by building solid relationships, architecting well-designed solutions, and exceeding customers’ expectations.▪ Played key supporting role in technology enhancements and process reengineering efforts through development of business cases and financial justifications presented to senior leadership. Introduced new approaches to presenting data that were well received and highly commended for intelligibility and clarity.▪ Performed as team representative for new projects and identified required resources, participated in disaster recovery planning and testing, and represented team during debrief meetings Show less

Regina, Saskatchewan, Canada

Demonstrated exceptional work ethic and technical know-how as system administrator and rapidly promoted to project manager supervising IT / accounting team that provided technical support to approximately 120 users. Led the development of documentation of entire IT infrastructure and desk-level and cross-desk operating procedures and environment. Executed end-to-end review and documentation of operational workflows and infrastructure supporting various desks. Wrote desk-level… Show more Demonstrated exceptional work ethic and technical know-how as system administrator and rapidly promoted to project manager supervising IT / accounting team that provided technical support to approximately 120 users. Led the development of documentation of entire IT infrastructure and desk-level and cross-desk operating procedures and environment. Executed end-to-end review and documentation of operational workflows and infrastructure supporting various desks. Wrote desk-level operating procedures manuals. Documented business requirements for transition from individual Hotmail/ Yahoo/ Gmail email accounts and Excel spreadsheets to new Middle Office P&L reconciliation & reporting platform integrated with SharePoint and Microsoft Exchange.▪ Planned and led system conversion merging and amalgamating 8 pre-existing customer databases into one coherent and functional customer relationship management (CRM) platform. Completed project in under 3 months, which saved company hardware, power, and $50,000 annually in administrative costs.▪ Reduced licensing costs by identifying and removing 300+ dormant mailboxes. Archived and removed duplicate / inactive SharePoint accounts.▪ Designed and delivered “Pre-launch” training clinics and optimized availability of training documentation prior to go-live on Microsoft Exchange. Completed project on time and $39,000 under budget. Show less

Regina

Brought on to assist with a full rebranding, has been in charge of marketing since. Created website, updated social media accounts, and creates social media marketing campaigns. Advised company on business matters, including potential patents, merges and similar.-Created Marketing Guidelines, Press Release Packet, and Marketing Plan from scratch.-Updated social media accounts, including Facebook, Twitter, and LinkedIn, and running marketing campaigns to promote interest in the… Show more Brought on to assist with a full rebranding, has been in charge of marketing since. Created website, updated social media accounts, and creates social media marketing campaigns. Advised company on business matters, including potential patents, merges and similar.-Created Marketing Guidelines, Press Release Packet, and Marketing Plan from scratch.-Updated social media accounts, including Facebook, Twitter, and LinkedIn, and running marketing campaigns to promote interest in the products.-Assisted with the entire re-branding efforts, from determining colouring to design to a voice for the company. Show less

Regina, Saskatchewan

Reshelving a variety of materials. Reorganizing magazine archives to create more space to improve user experience. First point of contact for students learning about the organizational system of the library. Explained ways of finding books in a concise and courteous manner. Created and updated database records of students, collecting confidential information, and making sure the correct information was provided.~ Managers frequently commented that work is confident, and quick.

Regina, Sk

Assisted Instructional Designers on a variety of tasks. Proofread and copy-edited coursework and notes. Created variety of documents, from web pages, to power-points, to presentations. Used HTML to format web pages, including adding/editing images and other media to dividing pages into a more grid-based layout for easier readability. Worked with LMS like Moodle and CMS like Wordpress. Troubleshooted and tested different types of interactive media through various mediums, and evaluated… Show more Assisted Instructional Designers on a variety of tasks. Proofread and copy-edited coursework and notes. Created variety of documents, from web pages, to power-points, to presentations. Used HTML to format web pages, including adding/editing images and other media to dividing pages into a more grid-based layout for easier readability. Worked with LMS like Moodle and CMS like Wordpress. Troubleshooted and tested different types of interactive media through various mediums, and evaluated alternative measures to be taken to have a consistent user experience across all platforms. ~ Began recreating the Centre for Continuing Education’s Wordpress website, offering previous personal experience with the platform.~ Researched potential up and coming regulations that could be applied to online course content for accessibility.~ Created a presentation about a previously unused activity type to provide information on how to use the product for both instructors and students. Show less

Regina, Sk

First point of contact for students and hotel guests, providing excellent customer service, which was reported by students and guests alike. Monitoring residence space, including identifying maintenance issues and preparing a shift reports. Perform administrative tasks, including editing documents through clarifying technical language. Excellent interpersonal and communication skills. - Good problem solving and troubleshooting skills, managers frequently comment that situations are handled… Show more First point of contact for students and hotel guests, providing excellent customer service, which was reported by students and guests alike. Monitoring residence space, including identifying maintenance issues and preparing a shift reports. Perform administrative tasks, including editing documents through clarifying technical language. Excellent interpersonal and communication skills. - Good problem solving and troubleshooting skills, managers frequently comment that situations are handled fantastically. Show less

Remote - Calgary Ab

~ Created a Template HTML Email, as well as began work on a Newsletter Creator and Editor~ Developed and modified hand-coded CSS, HTML and PHP that is standards-compliant, accessible, semantic and cross-browser compatible.~ Analyzed, implemented and revised designs based on research findings and customer feedback. ~ Designed content interface, tools and web pages to meet branding guidelines and web best practices.~ Worked with browsers and email program compatibility… Show more ~ Created a Template HTML Email, as well as began work on a Newsletter Creator and Editor~ Developed and modified hand-coded CSS, HTML and PHP that is standards-compliant, accessible, semantic and cross-browser compatible.~ Analyzed, implemented and revised designs based on research findings and customer feedback. ~ Designed content interface, tools and web pages to meet branding guidelines and web best practices.~ Worked with browsers and email program compatibility issues.~ Created Sketches, Wireframes and Interactive Prototypes.~ Implemented plug-ins to extend application functionality. Show less

Halifax, Ns

Front line point of contact for customers, using multiple databases to run customer needs and gap analysis. Problem solving using content management systems, determining the best possible solution given the situation. Using consultative and needs based sales, developing rapport with the client, analyzing the effectiveness of specific products for clients. Proactively addressed and resolved customer issues and concerns - investigating and understanding underlying root cause and escalating… Show more Front line point of contact for customers, using multiple databases to run customer needs and gap analysis. Problem solving using content management systems, determining the best possible solution given the situation. Using consultative and needs based sales, developing rapport with the client, analyzing the effectiveness of specific products for clients. Proactively addressed and resolved customer issues and concerns - investigating and understanding underlying root cause and escalating complex or unresolved customer situations to assistant manager or CS team. Show less

Halifax, Canada Area

First point of contact with customers, in person, over the phone, and through email. Responded to general email inquiries, forwarding anything specific to the correct person. Screened telephone calls for the administration workers. Provide information about the exhibits and programs the art gallery provided.

Halifax, Canada Area

In two weeks became a go to person for new co-workers. Was recognized by co-workers and managers for exemplary customer service and keeping calm during stressful periods, answering both customer and co-worker queries.

Kejimkujik National Park And Historical Site

As VSA, respond to customer queries and concerns, provide information and directions to visitors in both official languages. Reconcile cash, POS deposits and purchases, and issue refunds. Respond to telephone inquiries, book campgrounds. Report received feedback of park, whether complaint of lack of wood on site or spotting of animal, to proper authorities.Tailor vacations to individuals tastes, encouraging key park activities, such as Dark Sky viewing and Petroglyph… Show more As VSA, respond to customer queries and concerns, provide information and directions to visitors in both official languages. Reconcile cash, POS deposits and purchases, and issue refunds. Respond to telephone inquiries, book campgrounds. Report received feedback of park, whether complaint of lack of wood on site or spotting of animal, to proper authorities.Tailor vacations to individuals tastes, encouraging key park activities, such as Dark Sky viewing and Petroglyph ToursAnticipated desires of customers, and inform accordingly, if there was a canoe on their truck, gave conditions on the lake, including temperature of main lakeAdvise visitors of sightings of predators in the common areas like popular hikes and the Visitor Centre Show less

Sackville, Nb

Within three months assumed complete responsibility for front-of-house operations and security during graveyard shift. Communicated to customers on a one-to one basis, changes in policies and procedures, promotions that affected their dining experience. Anticipated needs of supervisors and managers by taking the initiative to clean and maintain dining hall and basic equipment during slow periods. Assisted with promotions, special events, and fund-raisers both as a server and as an occasional… Show more Within three months assumed complete responsibility for front-of-house operations and security during graveyard shift. Communicated to customers on a one-to one basis, changes in policies and procedures, promotions that affected their dining experience. Anticipated needs of supervisors and managers by taking the initiative to clean and maintain dining hall and basic equipment during slow periods. Assisted with promotions, special events, and fund-raisers both as a server and as an occasional mentor to new staff members. Recognized by management for outstanding customer service as was go-to-person for solving customer issues in a diplomatic manner.Developed new procedures that streamlined cash handling and reduced the number of physical steps required for deposits – reducing opportunity for human error. Show less

South Brookfield, Ns

Working under the direction of the Chief Marketing Officer, assisted in creating and managing a variety of social media marketing and market intelligence campaigns. Developed and demonstrated significant knowledge of several Web 2.0 communication, collaboration, and multi media tools.Employed a professional telephone manner: highly professional with respect to staff and client confidentiality. Accustomed to working with sensitive information.Launched and marketed a new blog that… Show more Working under the direction of the Chief Marketing Officer, assisted in creating and managing a variety of social media marketing and market intelligence campaigns. Developed and demonstrated significant knowledge of several Web 2.0 communication, collaboration, and multi media tools.Employed a professional telephone manner: highly professional with respect to staff and client confidentiality. Accustomed to working with sensitive information.Launched and marketed a new blog that attracted over 200 subscribers in the first month. Conducted research, uploaded images, corresponded with readers, and marketed the site through search engines.Established a micro blog web presence that resulted in 128 followers in 3 days. Show less

North Queens Farmers' Market

Started as a volunteer and was rapidly promoted to Front-of-House managing three staff members and responsible for creating product demand forecasts, set-up and break down of stall location, Operating and maintaining computerized cash register Assisted in the bakeshop as needed, preparing breads, muffins, and cookies.

Bachelor Of Science (B.S.), Mathematics And Computer Science

Activities and Societies: Employed on Campus as Student Librarian, UR Guarantee, Enactus Member, STARS Member, Co-op Student, Volunteer.

Business Administration, Open Concentration

Activities and Societies: Student Association Planned student activities, with an emphasis on aiding the college, the community.

Bachelor Of Commerce (B.Com.), Commerce

Activities and Societies: Swing Dance Club. Focused on studying, and worked 20+ hours a week.

Bachelor Of Engineering (B.Eng.), Architectural Conservation And Sustainability, Year 1

Activities and Societies: Carleton Engineering Sociey Musical Between attending classes, I was part of the Engineering Musical.

High School Diploma, International Baccalaureate, 93% Average

Activities and Societies: Yearbook Committee, Park View Musical Society Completed IB Diploma in the Spring of 2011. Worked on Yearbook.