Samantha Rosendorff Email & Phone Number

London, England, United Kingdom

Defining the strategy for and growing teams of both commercial and enterprise Solutions Consultants at LivePerson to consult with, create, curate and bring to life the exceptional customer experiences and efficiencies through messaging and Conversational AI for leading brands across the UK, Europe, Middle East and Africa.

Global

Driving, creating and developing GTM strategies for EMEA in line with Enterprise customer requirements, market and industry trends and designing/creating best practices. Supporting the sales team in EMEA by creating demo sales tools, customer best fit advice and ultimately continuing to grow and refine product GTM readiness and strategy through.

Global

Leading GTM strategies globally - working with global heads of with sales, CS and product divisions to build and create compelling strategic solutions.Driving excellence in automation, digital adoption and call deflection across EMEA, NA and APAC. Working both with C-level and leadership at Enterprise brands, and working with 3rd party partners such as.

London, United Kingdom

Spearheading and driving the first digital shift into a new platform and concept: successfully implementing, growing, and landing asynchronous messaging at scale. Additionally, BAU consists of assisting Enterprise level accounts across EMEA to deliver ROI, and to successfully shift their voice calls into the digital space through relationship and account.

London, United Kingdom

Working alongside Enterprise senior management to consult on operational transformation and provide business reviews, digital optimisation and strategic direction. Specialist across all verticals, providing insight into current ROI blockers and opportunities to increase revenue, prove and grow ROI and drive customer CSat/NPS through:- Subject Matter Expert.

London, United Kingdom

Running in-house telephony fundraising department at Amnesty International. Transforming and driving digital forward initiatives including digitising front end user platforms and software, dialler controls and managing and leading teams of 20+FTEEnsuring staff efficiency/optimisation through auditing, process improvement and analysis as well as.

Kingston Upon Thames, United Kingdom

Managing and overseeing the operational elements of a start-up company. Responsible for defining sales, marketing and advertising strategy, reporting directly to the Directors and board members.

London, United Kingdom

Elavon: Managing FSA regulated 16+ FTE inbound and outbound project in partnership with Santander.Reed Exhibitions: Alongside managing Elavon - covered maternity role managing 7multilingual FTE driving inbound/outbound sales

London, United Kingdom

Chairing a board working alongside the marketing team to organise events, raise funds for charity and increase employee engagement

Managing FTE25-30 sales agents – across multiple chat campaigns. High emphasis on meeting SLA’s and maintaining quality standards, as well as motivating and incentivising agents.

London, United Kingdom

Managing FTE 4 sales agents for an FSA regulated campaign pioneering the first of its kind in the UK selling mortgages online. Broke records and won multiple awards with consistently high quality and exponential sales results.-Customer satisfaction score above 95%-Highest internally audited quality scores across length of project-Expanded project FTE by 50%

London, United Kingdom

Successfully piloted the first online start to end mortgage application in the UK for Nationwide Building Society. Required selling to up to 3 customers at a time using chat technology.

London, United Kingdom

BTB and BTC Sales and service through Webchat

South Africa