Samantha Scarpa Email & Phone Number

Jersey City, New Jersey, Us

San Francisco, California, Us

Manage the daily operations of the New York office with 200+ employees- Order and maintain all office supplies for the kitchen, printing room and generalworking space- Coordinate all logistics for in-office events and client meetings including catering,room reservations and travel plans- Assist in the onboarding of new hires by providing general office and HR training- Greet employees as they enter the office and monitor/grant access to any visitors- Address and problem solve day to day office issues and/or complaints in a timelymanner - Develop and oversee the budget for office related supplies, vendors and social events- Responsible for maintaining the schedule, contracts and invoices for routine officevendors such as plant maintenance, confidential bin services, waste managementetc.- Prepare shipments and schedule routine pick-ups via FedEx and UPS- Instruct and oversee the day porter and nightly cleaning staff to ensure the office iskept tidyProvide support to Partners and Senior Partners in the firm- Arrange and coordinate extensive travel schedules including flights, groundtransportation, and room reservations- Provide comprehensive calendar management to optimize time and efficiency- Schedule and coordinate meetings with both internal employees and external clients- Submit Partner expenses for reimbursement- Maintain open communication with the Partner to stay informed on projects updates- Submit Partner timesheets based on weekly project support

Jersey City, New Jersey, Us

Responded and assisted escalated clients with challenging issues via phone and email- Demonstrated strong and effective decision making skills and ability to troubleshootin a fast paced environment- Escalated complex issues to Fraud Support, Disputes Department or the PaymentsTeam as necessary- Performed extensive research for escalated clients to understand the root cause andprevent future escalations- Researched BBB/FDIC complaints and initiated outreach to the client

Jersey City, New Jersey, Us

Became a Subject Matter Expert in all BlueVine Business Checking products- Served as a primary contact for questions from Customer Support Agents- Created and implemented scripts for the Fraud Support and Banking Supportdepartments- Assisted in procedure development to increase internal productivity and provide agreater customer experience- Developed and implemented a Zendesk training for all Customer Support AgentsResponded to customer inquiries via phone, email and chat- Resolved customer issues in a timely manner- Demonstrated excellent tone, grammar and spelling- Educated clients on troubleshooting techniques and product features to decreaserepeated callback volume- Reported customer complaints, feedback and trends to the appropriate internal party

Managed front desk staff members and instructors- Responsible for onboarding new employees and providing day to day oversight- Managed complex instructor schedules- Provided real time feedback to all staff members to ensure a quality client experience- Approved PTO requests and secured employee coverageResponsible for all day to day operations of the studio- Developed and organized studio class schedule- Greeted all clients upon entering studio in a welcoming, approachable manner- Responded to all client inquiries via phone and email in a timely manner- Ordered supplies to maintain stock of bathroom, studio and retail items- Provided direction and oversight to cleaning staff to ensure studio was left tidy- Address studio issues in real-time as they arise and provide quick solutionsManaged social media channels to promote community engagement and reach potentialnew clientsCreate automated emails using Constant Contact to connect with new clients and updatecurrent clients on studio events

Bachelor Of Science (B.S.), Foods And Nutrition, Concentration In Nutrition And Dietetics

Nutritional Sciences/Dietetics

High School Diploma, Dance Major