Samantha Mauer Email and Phone Number
Samantha Mauer work email
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Samantha Mauer personal email
Samantha Mauer phone numbers
I’m currently working in the Payment Fraud space with Comcast and have interest in the growing eCommerce and Payments environment. For 10+ years I’ve been helping businesses improve fraud rules, KPIs, increasing revenue, and helping create a seamless customer experience. I’m passionate about helping aid company/sales growth, meeting and networking with new people, and furthering my own knowledge in payments and eCommerce operations. When I’m not on the job, I love traveling, eating my way through new cities, spending time with my husband and family/friends, and spoiling my rescue dog.
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Senior Manager, Payment FraudComcast Apr 2022 - PresentPhiladelphia, Pa, Us• Payment Acceptance & Risk team - focused on combating payment fraud and analyzing payments that go through gateway for abuse/fraud• Fraud strategy optimization and utilizing fraud tools for rule writing, analysis, and further payment processing improvement • Partnering with internal stakeholders to investigate fraud cases • Identifying long term plans for fraud strategy and payment controls/requirements
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Managed Risk Analyst (Consultant)Visa Apr 2021 - Apr 2022Foster City, California, Us• Manage portfolio of merchants and consult on best fraud practices, rule creation, and overall help maintaining their fraud strategy with Cybersource risk management products• Analyze transaction data to optimize risk management strategies for clients• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies• Deliver occasional training sessions to clients on the use of Cybersource risk products• Successfully helped client remove themselves from chargeback remediation program and lower overall losses• Fraud strategy overhauls for merchants across multiple industries (luxury retail, jewelry, cloud based subscription services, rideshare services, automobile services, etc.) -
Manager, Ecommerce Fraud PreventionCarters Inc. Aug 2019 - Apr 2021Atlanta, Georgia, Us• Manage fraud analysis and prevention for $500M+ annual eCommerce sales on US and Canada sites• Data analysis of online transactions/trends, use Adobe Analytics for ad hoc reporting• Involved with PLCC process improvement, fraud trends, and optimizing PLCC use on eCommerce site• Lead team of Fraud Coordinators and performance management• Identify new fraud trends and update rules to minimize losses• Utilize Quantum Metrics to analyze online fraudulent behavior• Collaborate with internal teams (IT, QA, Finance, Call Center, Product Managers) for new projects and meet company goals• Participate in Mentor Program to network internally and aid career progression -
Ecommerce Senior Fraud AnalystCarters Inc. Nov 2016 - Aug 2019Atlanta, Georgia, Us• Started internal fraud prevention strategy, first person in role• Implemented positive rule changes resulting in over $10 million in incremental revenue over tenure at company • Improved overall reject rate by 2% of total sales • Lowered chargeback rate by 5 basis points and maintained great position below industry standards • Orchestrated implementation of internal team of fraud coordinators and ongoing management of team performance• Initiated selection/onboarding of new vendors and oversee throughout entire contract process • Process streamlining/policy creation for collaboration with call center operations - fraud requests/police reports, training call center agents on third party platform• Produced significant cost savings among all initiatives ($300K +)• Creation of reporting to show KPIs and improvement among metrics• Team collaboration between distribution center and call center to reroute unauthorized orders back to the warehouse
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Lead Fraud Strategy AnalystRadial Inc. Oct 2015 - Nov 2016Us• Manage team of 7 analysts in India - responsible for selection, training, and performance appraisals• Data analysis of current and previous fraudulent activity to determine fraud patterns and aid in preventing future losses• Training/mentoring new employees on our best fraud practices• Working collaboratively with multiple departments to positively impact customer experience and day-to-day operations• Preparing client metrics presentations to reinforce quality of our solutions• Handling escalated customers with superior customer service• Interviewing candidates for the Fraud Strategy Analyst position• Exceptional organizational and prioritizing skills to meet SLAs -
Fraud Strategy AnalystRadial Inc. May 2013 - Oct 2015Us• Interact directly with customers and our clients’ customer service departments to identify fraudulent activity• Analyze online transactions to identify, recover, and prevent unauthorized activity on multiple clients e-commerce sites• Elected onto a special operations team to work with a high profile client on mitigating losses through their online store• Effectively contribute both individually and as a team member in a high performing department • Meet and exceed department goals as an industry leader in e-commerce fraud prevention
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Marketing/Public Relations InternThe Leukemia & Lymphoma Society Jan 2013 - May 2013Rye Brook, Ny, Us• Send out media alerts and calendar listings• Assist with constructing their Swim-A-Thon program – planning and creation of documents• Writing press releases and sending to media outlets• Updating social media – Facebook (photo albums, etc.)• Research and data entry• Prospective client contact -
ReceptionistRowles & Company Llp Jan 2009 - Apr 2013Us• Answer incoming calls from clients and handle accordingly• Strong attention to detail in data entry - Accounts Receivable and Accounts Payable• Perform basic administrative duties -
Marketing/Administrative Assistant InternGreenpointe.Energy Llc May 2012 - Dec 2012• Creation of necessary lease documents – initial lease packages, construction authorization packages, etc.• Improve marketing materials• Conduct interviews with clients and generate press releases• Significant experience updating social media sites such as Facebook, Twitter, blogs, minimal experience with Constant Contact• Exceptional prioritizing skills to ensure tasks are completed based on importance • Perform basic administrative duties – filing, copying, scanning, mail services
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Guest Services AssociateTarget Jul 2008 - Jun 2012Minneapolis, Mn, Us• Handle escalated customers while maintaining great customer service• Training new team members
Samantha Mauer Skills
Samantha Mauer Education Details
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American UniversityConcentration: Data Analytics -
West Chester University Of PennsylvaniaB.A. Communication And Media Studies
Frequently Asked Questions about Samantha Mauer
What company does Samantha Mauer work for?
Samantha Mauer works for Comcast
What is Samantha Mauer's role at the current company?
Samantha Mauer's current role is Senior Manager, Payment Fraud at Comcast.
What is Samantha Mauer's email address?
Samantha Mauer's email address is ss****@****isa.com
What is Samantha Mauer's direct phone number?
Samantha Mauer's direct phone number is (404) 869*****
What schools did Samantha Mauer attend?
Samantha Mauer attended American University, West Chester University Of Pennsylvania.
What skills is Samantha Mauer known for?
Samantha Mauer has skills like Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, Social Media, Public Speaking, Fraud Prevention, Online Fraud, Time Management, Data Analysis, Leadership, Communication.
Who are Samantha Mauer's colleagues?
Samantha Mauer's colleagues are Lynn Burgess, Patrick Moran, Trista Caldwell, Mba, Pmp, Dwayne Fluke, John Shuey, Chad Ollerhead, Brian Ames.
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